I have been a customer for 20 plus years at this location and have always had a very good…read moreexperience. I have found that the tellers, and management are always friendly and helpful. Their service is much appreciated.

Worst bank ever!! don't even bother with this bank. They ignored you and demanded money to fix…read moreunauthorized charges on your account. WTF!!

This isn't the worst location around, but it also isn't the best. The tellers are very friendly and…read morethey do a decent job in keeping the line moving, even at their busiest points. Their ATMs could be better, they don't always work as they should. The only real negative thing I can say about this place is that the bankers take a fairly long time getting to the people waiting for service.

If I could, I'd give Chase bank zero stars. I opened my account about 8 weeks ago. About 3-4 weeks…read moreago, there was fraudulent activity on my account. It was not my fault. I spoke to a manager at one of the branches. She was very helpful. The fraud activity was resolved. I thought everything was good, now. Then, this morning, I discovered that my account was closed by Chase Bank. They will not tell me the reason why. Also, they will not give me my money that's in my account, for 10 days. I have a couple thousand dollars in there that had borrowed for plumbing repairs. Chase bank treated me very poorly when I asked questions regarding my account. Their customer service is absolutely horrible! I was treated like a criminal. This may have been because of the fraudulent check. But that was not my fault.

Usually have easy service. I come here only for business, not personal banking. It's the really the…read moreonly bank I've been in for 2 years. I wish the business line would move faster at times.

5 People working in the branch, no other customers, middle of the afternoon, and they ask, did you…read moremake an appointment? Terrible customer service - reminding us why we left BofA 15 years ago, and Wells Fargo was considerably better then. Came in at 2:30 pm Oct 23 and there were 3 tellers, and 2 associate bankers /business bankers, and they asked if I made an appointment. One of them asked when his appointment was, it was 3 p.m., and I said my matter would be quick, and he dodged me and went to the back room. The other associate banker, after I said it would be quick, said if I sit down for 5-10 minutes and her appointment didn't show up, she would help me. The appointment didn't show up and eventually I got helped. But meanwhile she was whispering and laughing with tellers. Do they get joy out of treating customers like this?

Like I stated earlier on a similar post. My elderly Mom went to cash a check at West america…read moreLivingston California and an employee told her she can't receive any money back and she is member. My mom said how long is this going on? They gave no explanation? She's going back to close out her account soon.

West America, worst... bank... ever! RUN AWAY!! Customer…read moreservice always talks down to you like they are doing you a favor, just horrible. I went online, like always do to make sure my direct deposit went through. I was looking at a zero balance, wait, what? My account was closed with no notice; how about a letter, phone call, text or email? They claimed it was a computer error and snipely told me to call about the direct deposit that it was not their problem but yet they caused said problem. Not to mention I had been banking with them for 20 years and the fees are just horrendous. Also would like to add I found out about this yesterday when I was at the store picking up Thanksgiving dinner but my card was declined and hence no dinner for today, way to go Westamerica! Thank you so much, you guys just suck big time!

Came in for my appointment made yesterday. The counter…read moreclerks didn't understand what I was talking about. I had given my name and a lady in the back said there is no one here with that name. My wife had to explain we are here to see a notary public and have an appointment under my name. The notary was very professional and thorough otherwise I would give this Atwater, CA Citibank branch 0 stars.

There are only two tellers, and their service is extremely slow; they really need to employ…read moreadditional staff. It's absurd how long it takes them to provide assistance. This has been my experience on every visit to this location.

Love the employees, the atmosphere. Wish there was a cover…read moreover ATM to stop the sun glare and being rained on. Access is pretty negotiable.

This institution is very unprofessional. One of the worst,…read moreif not THE WORST financial institution around. The way the staff talks aloud about some of the clients problems is unacceptable. As well as how staff talks to clients is unbelievable. UPDATE: It was NOT the first time or an exception that the staff behaved this way, and at this point myself and my family will be taking our business to a place where staff does NOT embaress their PAYING clients.

I loveeee this location!! It's small and tellers are…read morefreakin amazing!!! Unlike the other one on r st They very limited things you need at thos location New accts, cc loans, car loans Visa and debit questions They even have their own little office to help you with a car loan -this location does not provides you k-cup coffee and tea! Like the one on r st but that's ok!!! They have a little section for kids to entertain themselves not too big but a small one to keep them entertain for about 5mins or so Love the staffs at this location

Worst bank ever!! don't even bother with this bank. They ignored you and demanded money to fix…read moreunauthorized charges on your account. WTF!!

Just wanted to give a special shoutout to Martha in the Loan department & Linda from AutoLand…read more These ladies were able to help me and my partner find a car. As first time buyers, we were a skeptical and stressed over the process of purchasing a vehicle, however, Martha and Linda made the experience so much easier! They both explained the policies to us- in details & were with us every step of the way. Thank you so much! I highly recommend!

Went in today to pay a credit card, I had some questions about my debit card and proceeded to ask…read morethe teller, every single time I try to use their ATM outside, my debit card does not work. He calls accounting debt, and they told him to tell me that it's not working because my payment is overdue, MIND you, this has been an issue, even when I was doing my payments on time lol. Then they decided to then tell me there was a block on my account, and that they removed it. Honestly working at a bank myself, I personally feel like they didn't know what to say to me so they just assumed to blame it on the status of my account instead of maybe getting to the root of the issue of maybe their ATM machine is not working correctly or my card is damaged in someway. Accounting never talk to me face-to-face and they just kept calling back the teller giving him whatever information they could think of. If it wasn't for the credit card I have with them. I would literally close my account today if I could, but I'm going to as soon as I paid it off. It's literally never a good experience going inside, I literally dread it. Zero stars if I could

I miss the drive up service but I guess it's not coming back. The employees are very friendly and…read moreefficient. I'm sure it is NOT the Managers fault but they do need more tellers. They greet you as you enter and try to help you as soon as they can. Especially Julie Anne. There is almost always a need for another teller.

For a bank that is as big as it is, it runs as if it was a start up bank trying to figure things…read moreout. Been with them since they bought County bank. There is no benefit banking with them. Service is ok depending on the brach you go into. Atwater has good employees that try their best to do damage control for the Companies mediocre abilities to satisfy a customer. I feel as if All of Westamerica is like going to a taco truck in a dark ally for service, and expecting it to be good. You almost have to swipe and pray when shopping. Hoping that your account is safe, hoping the bank will catch fraud if it happens. " Swipe and Pray" with Westamerica. Trying to deal with an area Manager or a regional is like talking to a kindergartener that is making up answers up to a question, they don't know to look smart. I had my account hacked 3 times in 1 year, over $10K. I had to tell the bank myself because they didn't catch it. When i asked them what is there plans to beef up security or get to a standard that other banks are at, i was told its not even brought up in meetings. Pretty sad, shows they dont care. I stayed with them for the comfort of being with them as long as i did, foolish on me. I showed loyalty and they showed me how quick they can let you down.