I always go there for my passport pictures My pictures look…read morenice Service is professional and speedy

No stars. Absolutnie nie polecam. Profesjonalizm jak za komuny. Zwykłe cwaniactwo i żerowanie na…read moreludzkim pośpiechu. W moim przypadku naciągnięcie dodatkowo $90 za nadrukowanie na notarialnym potwierdzeniu prostokatnej ramki, która miała być niezbędna do wydania apostille . Sprawdzilem to w secretary of state i okazalo się, że to wymysł ,,pana rejenta,, Cóż, dałem się naciągnąć na ,,profesjonalizm,, . Poza tym sama atmosfera w tym cuchnącym brudem i stechlizną biurze powinna skłonić do zastanowienia. Jest , jak się okazało wiele miejsc, gdzie można sporządzić wiele dokumentów profesjonalnie i dużo taniej. Jakkolwiek, przestrzegam przed ignorancja i cynizmem cwaniaka z biura polski paszport.

I worked with Paul at swift passport & Visa services and he was prompt, courteous, and helped me…read moreget my visa the day before I left. Thanks again Paul for all the help that you gave me.

If I could give them zero stars I would. Swift Passport services used to be great. I've used them…read morefor the last six passports for my family. They are either under new ownership or they changed their system completely. There is absolutely no need to use Swift. When you call, they direct you to the US government website to find the passport application yourself. Then they have you make your own appointment with the passport agent, usually at the post office. Then, there is no one answering the phone ever. They call you back after you leave a voicemail so if you don't have time to wait for them to call you back, don't bother. You can expedite your own passport with the post office in two-three weeks or go to another passport expediting service. Swift used to be the best in town. They had an in-office staff, they even took the pictures right in their office. That appears to be gone. For $349 I expect more than an email basically telling me to do it myself.

Shawn is terrific and world-class. I have worked with him on two separate occasions and he…read moredelivered above and beyond. Whether that be providing thoughtful guidance around the application process to taking the time to review my documents with a fine comb, his team supports you through each step of the way and is readily available. The really daunting task of applying for China Visa (and all the many documents) gets 100% simpler working with this team. Give Shawn & China Visa Solutions team a shout if you're looking for a positive, and smooth experience! cheers -

At the moment, going through the process of trying to obtain a Chinese tourist visa. However,…read morealthough there seems to be good reviews regarding Shawn, my experience with him thus far as been very difficult. So far, when I correspond with him by email, he comes across as arrogant, abrupt and rude. He has had my visa application since late December 2025 and up until the week of February 22 through 28, 2026, I did not hear from him regarding next steps in obtaining the Chinese tourist visa. When I finally heard from Shawn, he still did not provide clear procedures to complete the Chinese tourist visa. I've come to learn that an individual can easily procure a Chinese tourist visa directly with the Chinese consulate. However, at this point, since my application has been submitted with Shawn, not sure if I can still take this route since the trip to China will be in April 2026.

Nothing will spike your blood pressure quite like realizing your passport is expired... a few days…read morebefore an international trip. That was the situation I recently found myself in. While gathering my travel documents, I discovered my passport had expired a few months earlier. Cue the rising panic! Thankfully, living in Indianapolis meant I wasn't completely without options. After a little persistence (and a few rounds battling the automated phone system), I was able to secure an emergency appointment at the Chicago Passport Agency for the next morning. From the very first phone call with the gentleman who scheduled my appointment to the follow-up email and text reminders making sure I had the right documentation ready, the process was surprisingly organized. Once I arrived, the experience continued to impress. The check-in line moved quickly, the security staff were friendly and professional, and the agent who helped me at the window was efficient, kind, and clearly knew exactly what they were doing. Government jobs can often be pretty thankless--especially when you're dealing with stressed travelers who are only there because they waited too long (guilty as charged). So the fact that every person I encountered was patient, helpful, and completely on their A-game was genuinely impressive. I certainly don't plan on needing their services again anytime soon, but if you ever find yourself in a passport panic, just show up with the documents they tell you to bring and they'll take care of the rest. Moral of the story: check your passport expiration date before booking an international trip. But if you forget like I did, the team at the Chicago Passport Agency can definitely save your trip and might just make your day!

Security and passport agents - not sure their official job title. All were helpful, earnest, and…read moreefficient. In at 9:15a and pickup by 2p. In an emergency this is the place. Don't take a chance on passport brokers when our government works this well. The building was clean and everything ran smoothly.

I had to leave the country for an Emergency, but my US passport was expired, and I did not have the…read moreappropriate paperwork to enter the countries of travel. AK and staff were courteous and knowledgeable about the approach and accurately completed the necessary paperwork. The end result was - Getting my US Passport on time and traveling stress-free! Thank you, Chicago Passport & Visa, for all your help!

said they'd have my passport in 2-4 weeks and got it in 10 days. That's a flex. the chubby Mexican…read morefella needs to get out more. Iykyk

Urgent Passport saved my first overseas trip since the pandemic. After booking expensive tickets, I…read morediscovered to my horror that my passport was expired (I've had an up-to-date passport since I was 1 year old, but didn't notice that mine had expired due to "covid time warp") -- and I was outside the window in which I could plausibly get a new one directly from the State Department. As I researched options, I saw a lot of passport expediting services -- and as I did do diligence, many appeared to be scams or unable to fulfill their promises. But Urgent Passport stood out, with great Yelp reviews and an excellent track record at the Better Business Bureau. Talking on the phone with Michelle made me feel even more confident -- so despite the cost, I went for it. It all worked out perfectly -- my new passport just arrived, exactly as promised by Michelle and Ben, with plenty of time to spare before my trip. Michelle and Ben were both super-helpful (and very pleasant, too) throughout the process, taking time to answer my (many) questions in multiple phone calls, and very carefully walking me through the process to make sure every "i" was dotted and every "t" crossed. Thank you Michelle and Ben!

They helped me navigate through the whole process and got my new passport to me within a week!…read moreWould highly recommend

The service and environment were amazing and professional I was please with the help I rwceivedread more

Ugh. I called the "Chicago" office to try and get help with a visa and clearly the call was handled…read moreby someone overseas. There was a rooster repeatedly crowing in the background which made the speaker difficult to understand and no ability to talk with someone who actually works for them or can give me actual advice. He literally just read back information on the website to me. What a waste of time! I waited on hold for 20 minutes and still didn't get my questions answered or any help.

AVS assisted us in renewing our passports. We had a trip planned in Sept, going to Canada and we…read morehave a world cruise in Dec and we needed 10 empty pages in our passport. We only had 5. Our travel agent recommended AVS so we called last Monday. They said they would get our passports back in 7 to 10 days. With all the horror stories about getting or renewing passports we thought what do we have to lose? Last Tuesday we dropped all the paper work and our passports off at AVS. They were extremely helpful and professional. Today is 8 days later and FedEx dropped our new passports off. The service was well worth the additional fee. Thank you for your fast efficient service.

American Visa Service provided assistance for the renewal process of my Crew Chinese Visa. They…read moreare knowledgeable, efficient and make the process "painless." Their communication is excellent and immediate. I'm very happy that this service is available to crew members for processing assistance. The processing time for my renewal was less than 2 weeks. I highly recommend this five-star service for my fellow crew members!!!

Super efficient and courteous. I went here to get my JR passes. The lady was very thorough and…read moreexplained to me what trains I can take and how the process works. Great service in Chicago.

VERY nice people! I didn't realize that the Japan Rail Pass needed to be mailed to my house, and…read moreas a result, I didn't order in it in time before leaving for Japan. Luckily, our layover at O'Hare was long enough to permit my husband and I to go to their office to purchase the pass - that, and the fact that the woman who helped us processed everything extremely fast (we were in and out in 10 minutes). Also, a gentleman who works there provided us with a taxi company to call to bring us back to the airport - and even checked the status of the traffic on his phone (since we were cutting it close). We apologize for being so rushed, but want to thank you two for being so accommodating and going above and beyond! There was no line at security, so we arrived at our gate with 1.5 hours to spare! :)