2020 Review - this hotel is nothing like the pictures in the other OLD reviews. This location has gone through a great deal of renovations since those were posted. It is a decent hotel at an affordable price. I had no issues during my stay. Service was good too. Good location, close to downtown. read more

I stayed at this Travelodge last year and it was perfectly adequate. The room was clean and comfortable enough. The parking lot was a little sketchy, it felt like some people were definitely living here, which is fine, but unusual. Anyway, it isn't an amazingly nice motel, but it's a fine place to spend a night in the cheap. read more

This places is horrible and I suspect you may find similar establishments in Flagstaff Arizona. You are much better off staying in Williams Arizona because it is close the 64, which will take you to the Grand Canyon, this town is much nicer, there are more tourist shops here, and there are more hotels here too. The people in Flagstaff said that the town has a drinking problem and people are robbed of alcohol or money for alcohol here sometimes. We were first greeted by a drunken or crackhead local once we started unloading our cars. Once we put our stuff down and looked around the room we realized that nothing had been cleaned or repaired correctly in years. The paint in the bathroom was peeling next to the new shower that had been incorrectly installed. When they used plaster to repair holes they never sanded it down and never painted it, so it looks horrible and half assed. There was a rat hole in the bathroom that they tried to hide with plastic linoleum foot guard. All the walls have stains, which have never been cleaned. We found a stale bean on the floor and a drug tablet (weird white tablet) by the AC unit. One towel was dirty and had black stains on it. If you value your sanity, life, kids, or possessions stay somewhere else. Patrick B.'s description is very accurate. All the pictures I posted are from one room only and I have more pictures with more defects that aren't shown !!! read more

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Great customer service! Check in was really simple. Pet friendly is a big bonus! Clean room (remodeled)! Goodnight sleep! Thanks again!

9/30/2016 we checked in at 9:30pm and we noticed a dark red splatter on the wall. We called the front desk and asked to be moved. They said they are fully booked and the housekeeping is not available till the morning. We returned the room cards and left to another hotel. They did not offer a refund. We did not cancel our reservation they the hotel failed to provide a clean room for its paying customer. We are waiting for corporate to look into this matter and get back to us. New Jersey, USA read more

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Charging full price with zero amenities and while it's probably COVID-19's fault, they should really consider lowering the price. The bathtub drain broke, the shower rod hangs way down, the tissue holder snapped off and the bed hangs over the box spring. Other than that, it served its purpose for a place to sleep. Not to mention I had this hotel bought for me and it was a nightmare we're trying to get them to verify anything they almost got to a point where they wouldn't even let me check into the room until it was OK by them and they tried to blame me for it very rude very miss handled staff and half the housekeeping doesn't even speak English. Definitely wouldn't stop here by choice but we were in a state of emergency and it was the first place we came to... read more

One word: Cheap. When we first arrived we were given a room in the north-west corner of the unit, near the laundry room. This room was a nightmare. The floors didn't look as if they had been vacuumed in months, the walls were dirty, the beds looked dirty, the lights didn't work and there was no remote for the TV that had hand prints all over the glass. So we asked for another room and were given one on the opposite side of the hotel and on the second floor. This would have been great if it had just been a mix up or something, but as the woman was re-writing our keys, she said "I'll put you in one of the NICE rooms, then." Why weren't we put in one of the nice rooms first? Probably because she figured that we, being 20-something males from out of state, wouldn't care about the state of the room. She was very nice, just seemed a bit manipulative... So we went to the new room. This was MUCH nicer, but screamed "cheap owner!" All of the problems of the previous room disappeared, but we were then presented with new, slightly more livable problems. The first was a smell that can best be compared to BO. It was everywhere, but didn't seem to have a source. The room just smelled BO'y. So we were dog tired from driving and thought it a good idea to order pizza. We called the number on the keycards we were given and made a simple order. 45 minutes later, the delivery driver called to say he was at the hotel but our room didn't exist. They were at the wrong one and had to transfer the order to another papa johns closer to us. So 1.5 hours after ordering, we got our pizza. This must be an issue with Papa Johns, no? No. It was due to the fact that this Travelodge had borrowed/been given its key cards from the TL across town which had the number to the Papa Johns on that side of town. It got dark a few hours later and so we turned on the lights... They were the energy-saving bulbs, which is great, but they were probably the lowest power bulbs you can buy as they barely lit the room enough for reading. We had some left over pizza and decided to put it into the refrigerator, only to find that it had been set to its highest temperature so as to reduce the amount of energy spent cooling it (the warmest temperature is slightly colder than room temperature). It's smart, but the thing took all night to cool back down and made all sorts of noise in doing so. The blankets on the bed (under the comforter and on top of the sheets) hadn't been washed in who-knows-how-long as they had hair entwined in their threads and were slightly stained in some areas. The soaps and such were some no-name made-for-cheap-hotels variety and the shower curtain was cheap Walmart status. Not a big deal, just gets my point across. There's more but I think I've begun blocking it out because I won't be returning any time soon and I suggest you do the same. Oh yeah...when we checked out we met "Chad", the manager on duty. He's nothing short of an ass. The rest of the staff was great though. read more

OK, the Best Western Pony Soldier Inn was booked as were most of the others in the area. So Choice.com suggested this place. My wife went to the office to check in, when she came back she said the desk clerk was surly and just about threw the keys to her. Then no dial tone on the phone, so had to walk to the office to get the password. Clerk was civil, told her the phone had no dial tone, no response from her. Refrigerator didn't work, may have been unplugged from the octopus on the wall, there was one of the six open and I plugged my computer into that one. Didn't think to check when we were leaving. For $134 including taxes and fees, this is unacceptable. The photos by the other reviewer accurately depict our room as well. Tonight we're at the Historic Route 66 Inn in Tucumcari, clean nice room and the total cost is $39.54. Will review them. read more

While this hotel isn't "eek!" worthy, its close. When we checked in, we noticed a few things but chose to ignore them. First, there is no longer a continental breakfast as the restaurant next door closed the doors cause apparently the owner was a "bad bad man". Its not that impressive. The biggest complaint is that the tub didn't have a plug so bathing my children was nearly impossible. I will not be back and glad we only have to stay here for one night. For being a reputable hotel chain, I am very disappointed! read more

What did this place have going for it? It is dog friendly, it had hot water, the room was dry, the blankets looked and smelled clean. There was mold in the shower, a missing tile in the bathroom and a section of the door trim was also missing in the bathroom. When I went to shower the knob broke off in my hand. I wasn't able to get online and they forgot to leave a bar soap in the room. Our neighbors said the first room they were given was still dirty from the last customers but their second one was livable. I would only stay here again if I couldn't find a vacancy in any other hotels. read more

During our 3-day trip to Flagstaff, we stayed in two hotels. This one was more expensive and the most disappointing. There was mold and water-damage, the toilet didn't work, and we heard lots of outside noise. The continental breakfast had minimal options, so the family is still hungry. We will never return. read more

Pros: Friendly front desk staff. Rooms are decent, especially for $33/ night. Cons: Inform the front desk staff of late checkout or else the maid will pound at your door exactly at 11 am checkout time. Downtown is not within walking distance. read more

This was the last resort, all other rooms around were booked, otherwise we would have turned around as soon as we opened the door. The room smelled like a crackhead was living in it without opening up the door for months. The carpet was filthy and ripped up. Next to the bed, the carpet was wet, which made me think that the previous occupant puked or something. The dresser drawers were dirty and broken (not that I'd used them but I was curious since the rest of the room was broken) and the curtains didn't close all the way. The bathroom door was broken, had patches where holes were and didn't close all the way, and of course it was very dirty too. I accidentally looked down at the baseboard by the door and who knows what that was splashed with. Best that I don't know! Each side of the bed were indented about 4-6" making a huge lump in the middle. Decontamination is what we needed when we left this room! read more

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Well, it had beds that were comfortable enough, and a nice shower, but no in-room coffee. And we discovered that the drapes didn't close all the way around the edge and the way that the mirror was situated on the perpendicular wall anyone walking by could see me in bed. My friend ended up using two bandaids to keep the drapes closed. Breakfast didn't start til 7am and we HAD TO HAVE coffee before then so I threw on clothes and drove five miles to get us some. I won't go back here. read more

Just needed a place to sleep for one night. In expensive. Adequate. Don't book it for the free breakfast or wifi. Minimal and slow. Lots of parking. Outskirts of town. On Route 66. Lots of traffic and passing trains. We had a room toward the back of the property so the noise was minimal with the door closed. Probably wouldn't stay again. Not bad. Not great. Too far away from NAU for us. read more

Disgusting. Do not stay here. Overpriced, and one of our beds did not even have sheets!!!!!!!!!

I actually had a pretty good overall experience with this hotel, despite everyone else's bad comments. For the price, I felt it was actually a good value. The room was small, but very clean, and the bed was pretty comfy! The girl at the front desk was very personable and kind. When I was there (9/15/11), the wireless internet was not working, but they did say someone was coming to fix it...I went to bed so I'm not sure if they ever did. Other than that, my only complaint was that it was pretty noisy...the doors kinda had to be slammed to be shut, and there are railroad tracks right across the street from the hotel...so every time a train went by, it was REALLY loud. Overall, I think it was pretty decent considering the price when you compare it to other hotels in the Flagstaff area. And they let you have pets for only $10/night extra, so that was a big plus for me. The continental breakfast was basically just toast, some mini muffins, cereal and some fruit, but hey, it was free food :) read more

IF EVER YOU'RE IN FLAGSTAFF, DO NOT STAY AT THIS MOTEL IT SUCKS THE BIG ONE. I wish I had read the other posting before staying here. Our RV broke down and was towed just down the street from this motel.The first night they charged $160 for two rooms, the next day once we had some repair cost in hand and time schedule we talk to the motel. For the next couple of nights they would only charge $45 a night so we decided to stay even though there was a mildewy smell in the bathroom and the rooms furniture looked third hand. As time went on and our repairs timeline expanded we checked out extending our stay. They charged $500 for one room, two nights on the weekend. We were told that was because of some event at the college, and after checking around decided just to stay put. Once again during the week they charged the $45 a night fee again. As the next weekend approached we went to sign up for a couple of more days and were told it would cost hundreds of dollars again for just two nights for one room. When asked why we were told only that it was the weekend. This is after having been here already nearly two weeks and Over a thousand dollars. Oh ya, I found the source of the mildew problem and alerted the motel owners, who did not seem to care one bit. read more