Ari from TravelPlex is amazing! We have been going to him for years and he has always booked the…read morebest vacations for us! We just booked a vacation with him to Arizona and he worked with me so we would have exactly what we wanted. Thank you so much Ari for making our experience so memorable, we will never forget it!

Punta Cana 6-24-2018 / 6-28-2019…read more First Off we had a flight leaving at 7:00AM with Swift Air Lines #450. Get to the Air Port STL and could not find the Swift Air Both Asked several people at Air Port they had no idea where was either. We could not find the Blue Apple Shirt Rep. because she was talking with agents and finally after spotting the Swift air line sign which was laying on the counter we finally sorted things out. our flight was delayed and was told the reason was the plain was being cleaned. after a hour we finally got on plane and was then told sorry for the wait we had mechanical difficulty but should be ok now. We arrived in Punta Cana and checked into our Resort Sun Scape, Punta Cana. We originally paid extra to have our room upgraded to the Ocean View and after checking in we was disappointed. Bell hop advised us we are staring in the older rooms and the ocean view was only for people who paid for a tropical view. Our view was consistent to having to sit on the balcony and turning side ways to see 25% of a view but with all the palm trees and buildings still was no view. The bedroom sheets were dirty all 4 nights, the towels were nasty and stained also. we asked several times for extra towels and was only given 2 bath towels and 2 face towels. each night. Their was a ice bucket in the room, however, no ice machine to get ice any where on property no vending machines, and if you wanted room service you had to pay $15.00 per person on top of what you order. The room was extremely hot a/c did not work had on lowest setting. No ceiling fan, mini bar in room was a mini refrigerator that had 1 bottle of water 2 cans of beer and 1 soda. The shower was a half glass and no matter which way you positioned your self the floor was soaked with water. The shower floor was slippery and had no protection. Several reviews stated no reservations needed to eating, however, if you wanted to eat at the only restaurant with hot food (Chop Sticks) you had to make a reservation or if you tipped the host she would try to get you in. The restaurants food was cold every day its a buffet sit down. Upon arriving we all wanted to eat so we walked the resort looking for food and to our surprise nothing was open. We found a Pizza and hot dog stand that was open but the pizza was not being cooked and as soon as a pizza was dont it was taken because it was the size of a medium pizza feeding everyone on the resort. The Hot dogs were not cooked they were sitting in the hot dog water and cold. we did find a hamburger stand and waited in line for 30 minutes while the cook grilled them to later find out we waited for no reason the cook put 30 burgers on the grill and made everyone wait till they were done which they were still not done and pulled a pan out later to find out he had already cooked 30 to 40 hamburgers. If you wanted to eat and relax in certain parts of the resort you had to pay extra to be in the sun club membership which we thought since we did all inclusive everything was included. we could go on and on about the service by the apple reps at the resort but this would not end. As for the excursion the best part was dun buggy and the chocolate and cigar factory along with horse back riding. On the return flight home do not expect to see any apple reps you have to figure out on your own. our flight was delayed for 5 hours with no explanation as to why. you could not understand the air port dispatcher who was calling out flights to each gate you had to assume they were talking about your flight. once we got on plane we was told they were cleaning the plane thats why it took so long then the pilot stated we had mechanical issues with the plane and thats what took so long. Upon arriving at STL- Lambert we go through customs waiting in the baggage claim for a hour and a half to find out that all the luggage was lost and gave no explanation on how to get luggage and where it is at considering it was a direct flight. all we was told is give us you home address and phone number if we find your luggage we will deliver it. nothing else. I called my travel agent and advised her we have the insurance and what to do to only be told call the air port luggage for swift air lines. I called Swift and was greeted by a operator saying leave a number and name and they will call you back. WOW. This has to be the worst vacation experience ever.

Murray is the best travel agent EVER. Been using him and his team for over 10 years and couldn't…read moresay enough nice things about his expertise and the friendliness of his staff.

I met Murry years ago and he was always the nicest guy. Fast forward from 1988 to 2020. With the…read morescare of COVID-19, I needed to get my son, who was studying overseas, back to Chicago quickly. Not only did he and his staff find a great flight at an affordable price, but he was still the nicest guy on the phone, thoughtful, warm, and a true professional. When I called his office, without missing a step, each person I spoke to make me feel like I was family.

Andrew Gross was a life saver. I had spent days trying to plan a family vacation for 14 at an all…read moreinclusive with a good beach at the resort. I cold called Brentwood Travel out of desperation, and Andrew took my call. He helped me to navigate the multiple room requirements, airfare from multiple cities with specific seat requests for planes and more. He worked within my budget. We haven't yet gone on the trip but I am confident it will be great.

Allie E at Brentwood travel was outstanding. Her responses were prompt and thorough, and she…read moreprovided exactly what I asked for/needed. I will definitely be using her for future trips!

Just spoke with Rob after booking airfare through Jan's Travel in June 2023 for Holy Land Tour and…read morenow with all the violence we decided we are not going to Jerusalem. . He: Rob said we could get a credit on our airlines to use up by June 2024.... It was so awesome to hear they could help us. Great Job Rob! Thank you so much...Happy Customer***** Victoria F. M.

We went to Rob to get information and help with our first ever river cruise. We didnt get much…read morehelp in making decision on where and what line to take. But after we decided and Rob booked, we didn't get any help with any other details of the trip. We could have booked directly with the cruise company and gotten as much or more information. We had to practically beg for info we needed from him with repeat emails and phone calls to get information.

Just recently my sister had a terrible experience with this travel agency. She hadn't received any…read morepaperwork on her trip the day before she was supposed to leave so she called the office to talk to her agent, Marilynn Dunn. Marilynn wasn't available, but the male employee who she did talk to, his name is Donnie Pyle, was extremely rude and ended up calling her a bi***!! This is the second trip she has booked with them and these are not cheap. I have used this company before also and my family has spent thousands with this company over the years. To say that I'm disappointed in their customer service and professionalism would be a HUGE understatement. If you're shopping for travel agencies, do not call Damar Travel and Cruise in Maryland Heights.

We worked with Polaris Travel and Betsy again for our trip to Jamaica and yet again we couldn't be…read moremore pleased with the recommendations and the hotel. We stayed at the Hyatt Zilara; perfect size (not too big not too small), food was excellent and staff were very friendly. Thanks again Betsy for helping with another wonderful trip!

Polaris Travel Advisors is a great business. They were very responsive and highly professional…read more Highly recommend!

They do not get back with you. I have spoken to 2 different travel agents about booking a trip and…read moreI have received nothing. It's been almost 8 weeks. I booked the trip myself since the company we wanted only had 3 spots left on the tour. They wasted my time and do not seem interested in helping people book travel. If you do not have time or you are not interested please be up front and tell your customers.

If I could give zero stars I would. By far the worst travel agency I have ever used, especially…read moreMichelle Llewellyn. We were forced to use her thru a trip to Cancun in 2023 via a school senior trip. The rude attitude of Michelle thru the booking process was unnecessary and unprofessional. Upon arrival to the hotel it was complete chaos. After spending 6 hours trying to check in I was done...and where was the agent or agency - nowhere to be found. No answers to phone calls, text messages or emails. And not only that I literally NEVER HEARD FROM THEM AGAIN. Not to check and see "Hey did you get checked in, etc." - for all they know I could still be sitting there a year later. If any other organization told me I had to use Michelle or Altair I would not go on the trip. They took the money and ran, awful agency.