I give this service one star simply because it is not possible to give it negative stars, and I must give a rating in order to post a review.
Travellink (parent company is E-Dreams) is an enormous scam. Under no circumstances should anyone use this service...EVER!
The short story is that our trip from Stockholm, Sweden, to NYC in April of 2020 had to be canceled due to the COVID-19 outbreak. We were disappointed, but we understood the situation. Travellink refunded us our airline fees fairly quickly, and we expected the same of our hotel costs since we had received correspondence from them basically saying that was going to happen. Instead, we received a travel voucher that was supposed to be valid for up to two years and that we could redeem and use and not have any additional travel costs when the COVID-19 situation was brought under control. Not exactly what we wanted, but ok. All of this information came very quickly, and we thought everything was good to go. Until...
Travellink sends another email 2 to 3 months ago advising me to use my travel voucher soon as it was due to expire on 17 June 2021. Well, short of the two-year extension we had been told that we had. So we called. Travellink goes to great lengths to dissuade unhappy customers from contacting them. The wait times to speak to a representative are upwards of 30+ minutes in most cases. Once you FINALLY get a customer service representative on the line, they immediately start by telling you how they understand that you are upset and they are going to do all they can within their power to resolve your situation. IF they are unable to help, they will escalate the issue to a superior, and you will hear from them "soon!" "Soon" never comes.
Back to my travel voucher. I have this voucher that I must use before 17 June 2021 because it's obvious I won't get a refund or voucher extension. To use the voucher, you have to download their application. Click on the wallet icon in the app, and there's my voucher. Click on that and get redirected to the booking window...so far, so good. Go through the entire process of filling in all of the pertinent information (departure/arrival dates and locations, hotel accommodations, etc.). Get to the very very end and...
"Oops! Something went wrong, and your search was interrupted!" You then have options to start all over or reload the same search criteria. I did both...several times and got the same "oops" message every single time. And the icing on the cake is that my customer service representative quite literally hung up on me in the middle of a sentence while I was attempting to have him book the travel for me while I had him on the phone. In other words, the app is designed to encounter a problem every time you get to the end of the booking process, and there is no actual customer service.
I absolutely DO NOT recommend that anyone use this service at any time for any reason...ever. We are in the process of reporting the entire experience to ECC Sweden (European Consumer Centres Sweden). The ECC is a consumer advocates group that helps people who have been ripped off by unscrupulous businesses...like Travellink.
Again...DO NOT use Travellink, especially, and it is recommended that when booking travel and accommodations, book directly with the airlines and hotels. It may cost a bit more but getting real customer service when problems occur is so much easier. read more