Jag kan tyvärr inte lita på deras avgångar längre. Med kort varsel avbokades/ändrades min resa,…read morevilket förstörde hela dagen - möten och andra planerade aktiviteter föll direkt eftersom tiderna inte längre gick att hålla. Det mest frustrerande är att kundservice visade väldigt liten förståelse för hur stora konsekvenser det får för vanligt folk. Trots att jag betalade runt 2000 kr för biljetten kunde de inte ens erbjuda en enkel uppgradering, så att jag åtminstone hade kunnat sitta och ta mina möten under resan. Ingen lösningsvilja och ingen rimlig kompensation. Rekommenderar inte.

This is the worst train system in Europe. I have never had so many problems with trains from any…read moreother company. We took three SJ trains in the summer of 2025: * One arrived at the station, was delayed several times due to electrical problems, and eventually cancelled. * One (a fancy high-speed X 2000 train) got halfway to our destination, broke down due to electrical problems, and we had to trasfer to a second train that was pretty full. Many of us had to stand for hours until a seat freed up. * The only train that basically did its job had no air conditioning in 25+ degree weather (80+ F) and was a sweltering trip from hell. Trains in Denmark and Norway were great, but I will never take a long-haul SJ train ever again. I'd rather drive or fly, even if it's twice the cost. SJ is that bad. Oh, and even if your trip is cancelled or delayed to where you should recieve compensation, the default answer is "no" when you fill out the claim form. I advise using a credit card so you can dispute the charges when SJ screws up.

I have found SL customer service very helpful in deciphering what pass to get, where to get it and…read morewhat busses and trains to and from the airport are covered by your pass. Questions submitted by email are answered, in English, in about six hours. I wish bus maps were available at the visitor center for more than tourist sites. But they respond quickly to getting to places and costs outside of the city. The system itself is clean with understandable maps in the stations. Your weekly pass seems to be good for several hours after the expiration date you see when you tag your card. So you will have a full seven day pass, at least until 4:30pm. There are many places to get your pass. We got ours at the airport but last trip got it at the Pressbyrian which is a common convenience store here. There is a small fee for the card. Just save your card for the next trip.

SL / Storstockholms Lokaltrafik run all transport in Stockholm from the metro to the buses - that…read moreincludes everything other than the Arlanda Express which is the best, quickest and most reliable (as well as expensive) way to get to Stockholm-Arlanda Airport from the City (Central Station) Most of the SL staff I found were pretty friendly however the staff at Underground stations who were working for third-parties on behalf of them, mainly MTR seemed to be really rude and often give me wrong directions which caused me to get stuck on the metro system for close to an hour. (https://www.yelp.co.uk/biz/stockholms-tunnelbana-stockholm) Unlike most metro stations it is fully accessible - other than certain stations with lift problems (lifts seem to go down all the time with no notice upon leaving a train or on the platform with some metro stations being hard to navigate and even staff unaware that a lift has been down for weeks and possibly even month. SL, however, do have an accessibility guarantee but with only a Swedish number (expensive to call for foreign tourists) and having to plan in advance - again this can be difficult especially when Underground, I do feel this could be better. That being said, the mobile signal while using the underground network was so much better than others - especially compared to the London Underground which is reliant on Virgin Media wifi at only a few stops. Transport is pretty good value for money if you buy a pass depending on the length of your stay which could be 24/48/72 hours - if you're a resident or staying longer they do have an SL card which is similar to an Oyster but much worse - you have to pay to get one and then load that card as some transport systems including trams don't have cash facilities - I'd much prefer a system similar to London or Manchester where an Oyster is free (as long as you put money on it) or you can use any contactless card to claim on (and you're still capped paying the cheaper fare) as the system right now is pretty confusing. My 72-hour card cost 260 SEK which as it included transport all throughout Stockholm County including Taby and Solna on commuter rail, I feel it was value for money as it ended up costing the same as I would have paid for the same period, travelling in Zones 1 and 2 in London (£7 a day) SL do run many other services too including tram, buses and commuter rail. The metro stations are probably the nicer of the lot, with many key stations having some beautiful art - but others do seem quite dirty with a huge stench of urine and litter which remains unaddressed. Transport in Stockholm is generally pretty good and SL can be proud of that, with also most trains being level access for disabled people - however, when things go wrong, they seem to go very wrong and with no public email address, making it hard for non-swedes to get in touch with them, the confusing and hard layout of many stations they operate across all networks and the lifts going down more than Mo Salah in the box when he played for Liverpool before VAR was implemented, it does let it down. 3* - Many drawbacks which can make what is generally a very good transport system, like hell.

I still choose the Blue Train Blå Tåget when ever I am going to Uppsala or Stockholm from my…read morehometown Gothenburg.

Great service, very pleasant, efficient and helpful crew…read more Comfortable seating in well maintained classic cars with large windows. Live music on some trips, and lots of fun in the lounge car. Well appointed dining car, with real tablecloths, good food, and great service. By far the best way to travel from Göteborg to Stockholm, and especially, Uppsala.

Can't recommend at all. Train got replaced by a bus, that can happen. The email informing about…read morethat failed to say so, subsequent emails by me got either unanswered or I got a mail that an answer could take up to 10 days. Got stuck in an endless loop at the hotline saying the next support will be there in 3 minutes for more than half an hour. Unacceptable service, would give 0/5 if possible.

Snälltåget is a fun(ish) night train experience. We took the night train journey from Berlin to…read moreMalmö via a ferry between Sassnitz and Trelloborg aboard the Stena Line. They did a good job keeping us informed of schedule changes caused by track work prior to boarding. Their coaches are greatly aged and not well maintained, they were tidy but not clean. Our coach had no working WC on either end and the joined coaches only had one working WC each. The lead coach had no working power. There are no power outlets in the coaches which caused some mock consternation and apoplexy in my kids, "you mean we actually have to *talk* to one another"? There is no food option on-board the train, I highly recommend grabbing food before boarding unless you want to wait until ferry embarkation at approx. 22:30 to eat. There was an electrical problem on-board which prevented the heat from working until the coaches pulled onto the ferry - the outdoor temperature was 1° C, the coach temperature felt like 4-5°. We would have been fine had we been camping but for train riding, not so much and even bundled up it was chilly. In general, it was an okay experience but not exceptional.

Stockholm Central Station is HUGE ! Super beautiful and there's so much to see, shop, and explore!…read more If you're like me and forgot to grab snacks or souvenirs before heading home this is a great last stop to pick up treats. Just note things are a bit overpriced, but that's kind of expected in a station like this. One thing that really stood out to me was how friendly and helpful people are. If you ask for help, they genuinely go out of their way, which made navigating way less stressful. Overall, it's pretty easy to find your way, but it's so big that you can def get a little lost. It also has direct access to the subway, which is super convenient. One tip: if you buy the 18-minute ticket to the airport, double check exactly what you're being sold and make sure you keep your copy. The tours & ticket booth (near McDonald's) sold us the wrong ticket and we weren't able to use it nor get refunded, which was really disappointing.

This is the train hub we visit on our trip to Stockholm…read more It's a huge hub with plenty to see, do, and eat while you wait for a train! We didn't take a train during our visit, but we popped into the hub to check it out! They usually have unique dining experiences and shopping, kinda like how we treat malls back home!

The Arlanda Express train is quite expensive (640 SEK RT for a single rider), but it's more…read moreconvenient in terms of time table compared to the other train options which come less often. Also if you're flying from Terminal 5, you save some time from walking to the transit hub at Terminal 4. Essentially as soon as you exit Terminal 5 baggage claim, you walk directly to where it says Arlanda Express, and take the lift up and you're on your way to Central Station. If you're traveling with multiple people, make sure you buy your tickets together because they offer a multi passenger discount. I flew by myself so I didn't get to utilize this discount... next time! There's no assigned seating (it's open seating!), so just hop on and find a seat (and a place for your bags). It saves time from having to find a specific train car or assigned seat. At Central Station, Arlanda Express operates from Spår 1 & 2. There's quite a bit of gravel outside the station, so I recommend walking inside the station vs dragging it through the gravel outside. Time and distance is the same. I flew SAS, so when I returned to Arlanda, I took the escalators up to the side that said Departures. Follow the signs up, and you'll reach the check-in counter directly in front of the escalators for SAS. Fast Track are to the right of the escalator, for those who don't have any bags. Pretty convenient if I might say! All in all, it took me about 40-45 minutes to complete my journey from Central Station to the SAS check-in counters & Fast Track. So while I paid an arm and a leg for Arlanda Express, it was very convenient since I didn't have to walk too much to get to/from Stockholm. It was nice that at T5, it literally drops you off right at the SAS check in area. Given the high price point, I give it a solid 3.5 stars rounded down to 3 stars. If the price can be cheaper, I'd definitely give it a higher rating.

OK, like many these days, I am watching my money. And coming in from the Stockholm airport,…read moreespecially if you have a monthly pass, it is cheaper to take the bus to Marsta and then the commuter train. But that takes longer and boy was it crowded yesterday. I had already contacted Arlanda Express because I will not be turning on my phone here. Why pay for all those telemarketers to annoy me. I'm older and accessing these QR codes scare me and I wanted to know if I could get a paper ticket. Yes but only here at the machines in Stockholm. Arlanda Express is quick to respond to your questions. This is the only way to go if you are jetlagged because of delayed and cancelled flights. There are 3 stops. Two at the airport and one at Central Station. Your other choice, the commuter train, can and yesterday was, packed like sardines. We couldn't even make it out the door and had to go to the next step and circle back. We are very familiar with Stockholm but you will find, for us non Swedish speakers, that the commuter train announcements and stations are worded slightly different than expected. Plus you have to walk to get it and walk and wait at the train station whereas Arlanda Express is right there AT the airport. It was COLD yesterday. On the return trip, I am spending the extra money for a more predictable trip. 18 minutes from Central Station. There are discounts for 2 or more paying normal price. Cheaper than a cab or ride share. And cheaper than an overnight stay at an airport hotel. But keep in mind that it only goes to Stockholm Central. That is fine if you are staying nearby. But even if you arent, Central Station has all the very good subway lines to transfer to. We were going to Sodermalm and I thought my initial commuter train was smart because once I got on it, it would take me to the part of town that I was staying, cheaper. At 24 hours awake, I have now learned to spend the extra few bucks on the faster less confusing option.