The location of the Brisbane site is ideal. They were helpful and willing to answer questions. The talk on the vehicle was brief, but self explanatory, and has a DVD which goes through all the issues or basic functions of the van. We had only one mechanical fault throughout the duration of the rental, this being to a loose Drew upon starting van, the mechanic was at the site within 10minutes of calling TA helpline, so obviously have extensive mechanic network. The only issues for feedback is toll roads. There was very little explained apart from if you incurr charges. Coming from somewhere where we don't pay tolls the system is hard, and a bit backward. More time should be explained as to what should be done to prepaying for tolls, and not this is what you do when you are fined and it's too late, but it's not our fault. read more