Not the best area of town but the employees are very honest and they have way better rates here…read morethan the banks.

From the owner: Our other services include: - Currency Exchange…read more - All year Income Tax Return (E-file & Cash Back) - Western Union Money Transfer - Mailbox Rentals

Complete bs. They should be citated for false information. They will try to guilt trip you into…read morebelieving going to your country of destination will charge you tons more in exchange. I've been to over 34 countries and haven't found one time where they beat the rates. It's a sorry excuse of a sales tactic, get a real job if you have to lie to people to make a wage. Beyond shameful

DO NOT USE THIS provider. Ripped off my young daughter travelling by herself for the first time…read more AUD / CAD rate = 0.770628 when it is ~.90 and then had the audacity to charge a $5.95 fee on top. Market themselves as looking after students. Only good that came of it was that it wasn't too much money and they have provided a great life lesson for her. NEVER AGAIN. AVOID LIKE THE PLAGUE.

Worst experience ever with Western Union. They are liars and scammers. They made me go to multiple…read morelocations to pick up my money, and in the end I never received it. Very unhelpful and unprofessional. I do NOT recommend them at all - complete fraud!

I needed to get some Chinese Yuan (renminbi) for my trip to Shanghai. I didn't have a chance to get…read moresome at my bank in advance, so I did a search on Yelp and found this place. I am fortunate to know where this place is. I used to take Goreway Drive from my old workplace to get to highway 407, which would eventually get me home. These days, I don't use this route, but it's not completely out of my way to get there. There was parking at the back of the store. I walked in and asked if I could buy some Chinese currency. The man was polite and asked whether I had called ahead. I didn't. Apparently, it helps them prepare. He, along with another colleague, went into the vault. He managed to get me $80 CAD worth of $359 CNY. I was pleased, although I ended up with a ton of single CNY bills! I wasn't complaining. The man was nice to provide me with a white envelope. I was pleased with the exchange rate and was thankful that I had some Chinese currency. I recommend coming here. (124)

The customer service at this CIBC has deteriorated since I last dealt with a human here. It's a…read moreshame. I actually came to use the ATM. I wanted to withdraw $20 USD for parking at the Wild game. Without letting me know on the screen which currency would be dispensed, it gave me $20 CAD. I explained my situation to the CIBC employee who was on staff. She said that the minimum was $60 USD to withdraw from the machine. I didn't see that anywhere. I asked if she could help me deposit my CAD back into my account. She directed me to the currency exchange across from CIBC. Not good. Is that the norm? I confronted her. I asked if she could help me. She asked whether I wanted CAD to spend here. Her listening skills were horrible. I'm in a US terminal flying out. I said they I needed USD funds. She became defensive and stuck to her tagline that the minimum withdrawal was $60 USD and that I was being unreasonable. She then turned the tables on me and said that she was helping me. How? She never said that she could help deposit my money back into my account. I told her to forget it. That was when she said that she would break protocol and do it for me. What? Out of the goodness of your cold, steel heart? You know what, woman? You missed your window of opportunity. Perhaps working on your customer service skills by helping a traveller and CIBC customer out should have been your focus, rather than saying, "Too late." Your holier-than-thou attitude wasn't helpful. Luckily, I can withdraw funds at an ATM in the States at another bank without any fees, so I'm okay. I really liked coming to this CIBC, as it was convenient while waiting to board my flight. Sadly, when a problem arose from a customer at this location, this person at CIBC failed miserably at addressing a solution. (91)

CIBC must be paying quite a bit to Toronto Pearson Airport Authority to be the exclusive banking…read moreservice inside YYZ. Convenient as a traveler if you need some last minute currency exchange for emergency cash on hand. But you would not be happy with the exchange rate, which is higher than if you charge your foreign purchase on their credit cards even with the 2.5% extra. If you are a CIBC customer, you can do a debit from your account towards the foreign cash you purchasing. I would just purchase what necessary but not more. Staff is friendly and eager to help!

Very upset regarding inaccurate information provided by staff at Kantor Currency Exchange at 2310…read moreBloor Street West and Manager Lelyana Shevchenko's refusal to accept responsibility for the misinformation provided by staff. I am a non-Indian foreigner travelling on vacation to India. I asked the staff at Kantor if, as a foreign tourist, I could bring rupees into India. She said she thought yes, saying that Kantor frequently converts Canadian cash to rupees. Based on her advise, I completed the transaction. Before travelling, I consulted with the tour company, who were advised by the Indian Consulate, that non-nationals are not permitted to carry rupees into the country. When I advised Kantor regarding the misinformation I'd received from their staff, they refused to fully refund my money. The manager stated it was not their staff's responsibility to know or give accurate advise, and alternatively insisted that the information they'd provided was correct. The only recourse they offered was to buy back the rupees I'd purchased at a different rate which resulted in me losing a significant of money. I have previously made many purchases through Kantor, however based on this experience, I will no longer do business with them and do not recommend their services to others.

Very rude staff. After waiting in line for 30 minutes when…read moreit was my turn to go to a service window the agent told me they were helping another client who had been allowed inside the door that required a numeric code for entry. This particular client entered 30 minutes after I had been there and was escorted into the area where the tellers are . She was not an employee. I said to the staff "what am I, chopped liver". No responses were made. Shortly after another teller asked me if she could help me and I stepped forward after returning to the long line up. I asked to exchange Canadian dollars for Euros. She said they didn't have any. I called Knightsbridge when I got home and got a much lower conversion rate and extremely friendly service. I will always use Knightsbridge from now on Michael Greenhill 4169035895 mikegreenhill@rogers.com code