Maybe I have the wrong idea of what is a travel agent, I just called right now to see to where I…read morecan travel with certain amount of money and I told the lady that my dates wore open so she can give me a better price but she didn't want to help me. Sandra was rude and with a lot of lock of patience, she kept talking didn't let me explain anything like she was enjoyed and she just didn't want to help. No costumer service she was racing her voice at me . People that work at costumer service and deals with costumers should be able to listen and be patient with other people, she really didn't know I had more money and that I can afford a bigger trip and spend more, people shouldn't judge for how much money you have and just help you.

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Sandra Scott is amazing to work with!! She helped me plan my first cruise vacation to the Bahamas…read moreand the entire process was EASY! She took care of everything related to the cruise, the payment plan was affordable and she was always responsive to any questions or concerns I had (responded within 24 hours, even on the weekend) the only thing I had to find myself was our flight to Miami and our excursions. My bf and I had an amazing time on the cruise celebrating our anniversary and we cannot wait for next year's trip!!! We'll be booking through Sandra again!!

The very Best !!!!! Take time to listen and find what we needed at options Thank you so much for…read moremaking this a pleasant experience we will be life long customers.

Thank you Alfonso, for thr disney cruise you where awesome for the deals. We got a disney cruise to…read moremexico.

Alfonso was very patient as we walked through all the different options. With 14 people traveling,…read morewe had a ton of opinions and Alfonso was very understanding and tried to work with everyone.

My husband and I had the most wonderful experience with Adventure Croatia! Ines is a phenomenal…read moretravel planner who took the best care of us. It was a long time in the making due to the pandemic. Our trip was cancelled in 2020 due to the obvious. My husband started planning the trip in 2019 and we were finally able to go in September of 2021 when restrictions were released in the US. Ines was amazing the entire time. She worked tirelessly to hook us up with the trip of a lifetime. My husband is half Croatian so this was a first time bucket list visit and we hope to return again someday soon. Inez is Croatian and spends her time there and in LA. She really had her finger of the pulse of everything Croatian and asked all the right questions of what we were looking for in this long awaited adventure. The attention to detail was flawless. Seriously flawless. We are fairly well traveled and I can honestly say this trip came off without a hitch. We were so incredibly fortunate that nothing went wrong and everything was perfect. When does this ever happen? Especially when traveling abroad! Everyone we dealt with provided exceptional service. We visited several different cities, Zadar, Zagreb, Split, Hvar and Dubrovnik. We had personal drivers to take us to each city and private tour guides who showed us some amazing sites. Both the drivers and guides were awesome. So warm and engaging and super professional. They were all about making us feel completely taken care of. It really comes across as so sincere that the Croatians want you to have the best time ever. We had a long drive one night after and day of sightseeing in the sun so we were very tired. When we got to Split, in my fatigue, I accidentally left my hat in the car. My new handmade $400 hat my husband just bought for me and this amazing hat shop in Zadar. I was crushed. When I called the company to see if they could send it to me in the US, they did one better, they jumped through serious hoops to hook up with another driver going to the next town we were in to rendezvous a pickup. We were beyond impressed! The level of service was absolutely outstanding! These people really care that you're having the time of your life and want to make it a truly memorable experience. All the hotels and restaurants we experienced were wonderful. We are very fortunate we were able to spend $$$$ on the trip, but they have all sorts of packages they can put together for all budgets. We went first class all the way to celebrate my husband's 60 birthday there. It was a very luxurious adventure with 5 star hotels and all the cars we traveled in were Mercedes Benz. The people of Croatian are so lovely and inviting. It's an extraordinarily beautiful country so rich in culture and history. It's also super inexpensive once you arrive! We had a glass of wine and a beer at a gorgeous restaurant with an epic view and the bill was $4 in US currency! Of course there are numerous fine dining establishments that Adventure Croatia can facilitate for you. They have all the hookups and make excellent recommendations. When we go back again, we may not go super high end like we did on this trip, but we will absolutely use them again to plan another trip. I cannot recommend them highly enough. Thank you many times over to Ines and her amazing team of people for a seriously epic adventure!!

My husband and I just got back from an AMAZING 16 day vacation, that Mimi at Adventures Croatia…read morehelped to put together for us. We visited Croatia, Slovenia, Bosnia, and Montenegro. At each stop along the way, we were met by wonderful guides, who had grown up in the area and just LOVED to share their cultural heritage with us. Our drivers were impeccable and delivered us each day, exactly where we needed to be. I cannot recommend Adventures Croatia highly enough; there are no stars available beyond 5! This was truly a perfect vacation, that we will treasure for a lifetime!!! Thank you Mimi and your amazing ground team!!! Kudos! Kudos! Kudos!

The Japan Tour Company is an excellent way to discover all that Japan has to offer, whether you are…read morevisiting for the first time or the tenth time. It's a great way to experience Japan's rich history, culture, and traditions and offers a range of tours that cater to all interests and needs. Also, I like the flexibility that you can request for a tailored itinerary based on your interests, schedule, and budget. You're not stuck in a specific tour throughout your visit! tldr; Its been a fire trip

Took a guided tour through a portion of Japan with Nathan and The Japan Tour Company. Was the…read moreeasiest trip out of the country I've ever taken because Nathan did all the work for us. He arranged flights, visas, lodgings, transportation, and itinerary. We stuck to the itinerary pretty closely, but had more than enough time at each location to explore and take it all in. We also had the option to be spontaneous and change things and veer off on our own whenever so desired. One of the best parts of touring through Japan was the exploration of Japanese food. It was mind blowing how good it was. Nathan has a serious adventure for the cuisine and his love of it was infections, had us all trying everything under the sun and loving the experience. My biggest sightseeing highlight was the boat ride to and tour of the island of Miyajima. Miyajima is a sacred island that promotes calmness and serenity, and wild deer that want to eat everything in your hands if that's your thing. Highly recommend booking a tour with Nathan and The Japan Tour Company. It was completely stress free to have someone handling all the necessary items for a successful trip, we were able to just tune out of the details and enjoy the experience of being in a foreign country. If Japan is on your bucket list, definitely go, you won't regret it.

I found the service and response of ESB travel agency to be excellent. My emails were promptly…read moreresponded to and all my questions were answered.