Subject: Formal Complaint Regarding Umrah Trip in January 2025 for Travel to haram Travel agency Name & Address: Travel to haram 13 Station Rd London SE25 5AH Phone: 02033554383 Email: info@traveltoharam.co.uk Dear travel to haram Agency I am writing to formally lodge a complaint regarding the extremely unsatisfactory service provided by your agency during our Umrah trip in January 2025. My family of 14 entrusted you with arranging our pilgrimage, yet we encountered numerous issues that have caused significant distress and financial loss: False Accommodation Promises: We paid £1,400 based on the promise of "Masjid view" rooms in Medina. Not only was this promise not honored, but the accommodation provided was entirely different from what was advertised. Misrepresentation of Hotel Bookings: We were falsely informed that our Mecca hotel booking had been canceled, only to later discover that no booking had ever been made. Instead, we were placed in a lower-quality hotel while your agency retained the extra funds. Failure to Meet Financial Obligations: After five days in Mecca, the hotel evicted us due to non-payment by your agency. During this critical period, repeated attempts to contact your representative, Salman, went unanswered. Inadequate Transportation During Ziyara: Our experience during Ziyara was marred by your driver's abrupt decision to force us off the bus, which left my elderly mother and young child stranded for over an hour. Disorganized Arrangements in Medina: In Medina, instead of receiving the accommodations we paid for, we were split into random rooms on different floors. Moreover, our luggage was mishandled and dumped on another floor, further contributing to the chaos. Unnotified Flight Cancellations: Our return flights were canceled without any prior notification; we only learned of this issue at the check-in counter, creating further complications. Missing Promised Rawda Visit: We specifically paid for a package that was to include a Rawda visit--which was not provided--and we did not get the opportunity to visit the Rawda as promised. This omission significantly detracted from the spiritual experience we had anticipated. Lack of Accountability: After collecting our payment, Salman abruptly cut off all communication, leaving us with no recourse or explanation. Due to these serious issues, I am now compelled to report this matter to the relevant authorities, including the British regulatory bodies and the Ministry of Hajj and Umrah, in order to seek redress and prevent other travelers from experiencing similar difficulties. I request a prompt investigation into these matters, a full refund of all payments made, and a formal apology. Please respond within 14 days of receiving this letter to confirm the actions you will take. Yours sincerely, Helina khanom Helinakhanom@hotmail.com read more

I recently had the pleasure of booking my Umrah journey with Traveltoharam Limited by Ayesha, and I can honestly say it was a transformative experience from start to finish. From the moment I inquired about their services, I was impressed by their professionalism, attention to detail, and deep understanding of the spiritual significance of this sacred journey. The booking process was seamless. The team took the time to guide me through all the necessary steps, ensuring I understood every aspect of the trip. They were always available to answer any questions and provided a tailored itinerary that met my specific needs and preferences. It was clear that they genuinely care about their clients' comfort and experience. When I arrived in Makkah, I was greeted by their local representatives Noor, who were welcoming and knowledgeable. They made sure all logistics, from transport to accommodation, were taken care of with the utmost efficiency. The hotel they arranged was conveniently located close to the Haram, making it easy to perform my prayers without long walks or stress. The rooms were comfortable, clean, and offered a serene atmosphere that made it easier to focus on worship. What truly stood out during my journey was the personal care Traveltoharam provided. Their team organized insightful religious sessions, offered guidance on how to perform the rituals correctly, and gave us plenty of time for personal reflection and prayer. I felt well-supported throughout the entire experience, with their team always available for assistance whenever needed. Traveltoharam Limited exceeded my expectations in every way. This wasn't just a trip - it was a deeply spiritual experience that was made possible by the professionalism, care, and thoughtfulness of their team. I highly recommend them to anyone looking to embark on the Umrah pilgrimage. With Traveltoharam, you are not just a customer; you are treated like a guest on a sacred journey, and they make sure you have the best possible experience every step of the way. Thank you, Traveltoharam, for making my Umrah a memorable and soul-enriching journey. May you continue to guide many others on this beautiful path. read more

Great company for Umrah package, i had a chance to travel with them and it was an amazing experience for me, Brother Akeel was very patient when I was booking with him. I was constantly changing hotels and flights but he remained calm and polite, so the first impressions were already positive. Our flights were both perfect and we had no issues with the booking at all. Brother Akeel was very trustworthy, he would send me all the relevant details and hotel references on time when we arrived at the hotel. The transport from MADINA to Makkah as well as the vehicles to the hotel were all very punctual and straightforward. Brother Akeel would send me the drivers number and communicate with him. The vehicles were clean, spacious and air conditioned. Overall I would definitely book with Travel to Haram again I would use Brother Akeel's services again because everything was excellent. read more

Thank you Aisha and Talha from travel to haram. I had an amazing experience with this Umrah travel company. Initially, Talha was in charge of our booking, and he did an exceptional job catering to every need. He made sure we had hotels very close to the Haram, making our trip even more convenient. Later, our booking was transferred to Aisha, who was equally fantastic. She ensured our visa arrived on time and communicated effectively when our hotel in Medina was changed. Aisha kept in touch with us throughout the trip, making sure everything went smoothly. The hotels were clean, comfortable, and the staff was incredibly friendly. Additionally, there were plenty of great food places nearby. Overall, it was a lovely experience, and I highly recommend this company for anyone planning their Umrah journey. Thank you for making our trip so memorable! read more

I had an amazing trip that I booked through Sonia, She was fantastic in organizing everything for me, from the visas to the hotel and flights. It was my first time performing Umrah and I was worried about something going wrong but she made sure to take care of everything and we had an unforgettable experience. Her attention to detail made the whole experience so much easier. She also booked a trip to Dubai for us where we all had a fantastic time! What I appreciated the most was how Sonia maintained communication throughout the entire process. She was always there to address any concerns I had before, during, and after my trip. Her professionalism and kindness really made a difference. If you need help planning your next getaway, I highly recommend reaching out to her! Thank you, Sonia, for your exceptional service! read more

Dear Natasha, I would like to thank you so much for your special assistance in the process of getting my refund of £700.00 which was wrongly paid into your business account back into my account. I am very happy that in less than two weeks I have got my refund back into my account. You have done a very good job Natasha worth. You are a very trustworthy and honest person who is very professional in your job. You have the best communication skills in assuring your client (me) when I was worried about my refund. You took the responsibility of contacting your account department and getting back to me every time I had a question to ask you regarding my refund. I am very very satisfied with your professional cooperation. I think you really deserve a 5* score Natasha. All the best to you. Kind Regards Mrs Aysoo Ruhomaun read more

I recently booked a trip through [zeeshan], and I couldn't be happier with the service I received. From the very beginning, they were attentive, knowledgeable, and incredibly helpful. They took the time to understand what I was looking for and tailored the itinerary perfectly to match my preferences and budget. Communication was smooth and prompt throughout the entire process. They handled everything--from flights and accommodation to excursions and travel insurance--with professionalism and care. I especially appreciated the thoughtful touches, like providing a detailed travel guide and checking in with me before and after the trip to make sure everything went smoothly. read more

Planning for Umrah felt overwhelming at first, but TravelToHaram made it completely manageable. From the first conversation, they offered clear guidance about the visa process, flight options, and accommodation. Everything was explained patiently and without any pressure. What stood out most was their genuine sincerity--they were focused on making sure my journey was smooth rather than just selling me a package. The arrangements in Saudi Arabia went exactly as described. The hotels were conveniently located near the Haram, and transport was always ready on time. Their dedication gave me peace of mind throughout the trip. read more

I had the privilege of performing Umrah recently, and I must say it was an amazing experience, all thanks to the exceptional management by Qasim. From the moment I booked the trip, he handled everything with such professionalism and care. The travel, accommodation, and guidance in the holy places were perfectly arranged, making my pilgrimage smooth and stress-free. Qasim's attention to detail and his constant support throughout the journey made it truly unforgettable. I highly recommend his services to anyone looking to perform Umrah--it was a fantastic experience from start to finish! read more

This journey wasn't just to Makkah and Madinah it was a journey of the soul. Travel to Haram treated it like a sacred trust. Every detail was handled with such care that we felt truly at peace. From airport pickup to hotel arrangements, every step felt seamless and spiritually enriching. The staff's respect and dedication were something rare you could sense they understood the deeper meaning behind each moment. It wasn't just a service, it felt like a shared act of worship. May Allah reward them for their excellence. Five stars fall short of capturing the experience. read more

My family and I recently returned from our Umrah trip booked through TravelToHaram, and we are truly grateful for their excellent service. What stood out for us was how they tailored the package to suit our preferences. We needed something comfortable but also within a certain budget, and they delivered exactly that. Our hotel was clean, close to the Haram, and meals were arranged as promised. Their accreditation from IATA and the Ministry of Hajj gave us even more confidence. Everything felt well managed and safe, especially since we were traveling with elders. read more

This is my 2nd time booking with Natasha My Umrah visa and everything was processed by Natasha, and I can't recommend her enough! From start to finish, she made the entire process incredibly smooth and stress-free. In very short timing. Natasha was quick, efficient, and went above and beyond to secure the whole process. Her professionalism and attention to detail were outstanding. I truly appreciate her brilliant service and would definitely trust her again for any future travel needs. Thank you, Natasha, for making this experience so easy! read more

I booked my Umrah through TravelToHaram based on a friend's recommendation, and I'm glad I did. The process was straightforward, and they took care of everything--flights, hotel bookings, and transfers. They understood my preferences and offered a package that fit both my needs and budget. The stay in Makkah was particularly wonderful as the hotel was just a short walk from the Haram. Their commitment to making the journey meaningful truly shows in the way they handle everything with care. read more

Finding a package that worked for my specific needs was something I struggled with until I found TravelToHaram. They didn't just offer generic options but instead listened to what I wanted and designed something specifically for me. The flexibility they provided was remarkable, and everything worked out perfectly during the trip. It's refreshing to see a company put so much effort into personalising the experience rather than giving a one-size-fits-all solution. read more

Excellent service after getting my application rejected by the saudi e-visa service this was my last hope in getting a visa to perform umrah. Im really happy with the service they have kept me well informed throughout the application process. Sonia was very professional polite and kept me assured in the visa getting accepted and alhamdulillah it arrived in 3 working days. I would recommend them to anyone who is planning to go for umrah. read more

I was pleasantly surprised by how simple the entire booking process was with TravelToHaram. They handled everything with such efficiency that I barely had to worry about anything. My flights were well-timed, the hotel accommodations were exactly as promised, and the transportation between cities was smooth. This allowed me to focus entirely on my spiritual journey, which is exactly what I had hoped for when choosing them. read more

My trip with Travel to Haram felt like the fulfillment of a lifelong prayer. Every detail was handled with care from the smooth logistics to the serene accommodations. But what truly stood out was the spiritual ease they provided. I never felt lost or overwhelmed. It was as if they were a divine bridge guiding me through each sacred moment. May they continue to help others experience this blessing. read more

I called in unsure if it was the right place and the phone was picked up by a very kind and polite brother whose name was Qasim. He helped me with getting mine and my family's visas in just a few days before my flight. I am thankful. He helped me throughout and till the very end. Great customer service from the brother. Traveltoharam is a wonderful agency and a trustworthy one to get your visas. read more

natasha helped me with my tickets she is very nice and calm I kept talking talking talking she kept quite and listened without complaining or arguing I really appreciate her time and effort and the funny thing was I planned everything with another person which happened to be on holiday but just one explanation she fixed everything thank natasha I appreciate it read more