I booked up a holiday for my parents anniversary 2 years ago using this branch of Thomson. If was their first holiday abroad alone and they wanted to speak to people rather than do it on the internet! Thing is the price was the same as online anyway so it was nicer to have the extra help from the travel agents. The woman we booked with was great with helping them decide where to go and who to stop with -was somewhere in Majorca. They had a great time and it gave them the confidence to go on holiday alone since then.
More recently I booked our Disney theme park tickets through them, they were a few pounds more expensive than getting them through the Disney site, but we couldn't get the offer of 4 days for the price of 3 so ended up saving money anyway.
Staff are always helpful and friendly - you have to ring a bell to get in and are usually faced with someone wanting to help you straight away but they are not pushy at all so if you are just going in for a brochure don't be put off by having to ring a bell read more