I was in a car accident and was sent to this place by the insured party's insurance company for a…read morerental. I was told they would be open until 6pm. STRIKE 1: I went to Enterprise after work and my husband dropped me off. I found out they had closed at 5pm. STRIKE 2: I called the next morning and was told someone was available to pick me up at 11:30am. I recieved a call at 11:49am saying the pick up would be delayed for a while. I asked if it would be within 30 minutes and the Enterprise staff member said, "Yes." She asked if I had any unavailable times and I said I had an appointment in Richland at 2:00pm to sign for my car to be towed to the collision repair shop. She said it would not be a problem and that I would have my rental by then. I called Enterprise at 1:06pm--no answer. 1:18pm--no answer. 1:30pm--no answer. I got a ride from a friend and left my house for my previously scheduled 2:00pm appointment. I received a call at 1:41pm, an Enterprise staff member was at my house to pick me up. I told her I had been waiting for over 2 hours and now they were going to have to wait for me as I had an appointment across town at 2:00pm. She apologized which was appreciated. I told her I would be available at 2:30pm and she could come back then. 2:31pm I received a call from Enterprise saying they were going to DELIVER the car to me! HOMERUN!! 2:39pm Mirna delivered my car to my house, went over all the details and SAVED my experience. THANK YOU MIRNA! The car was upgraded to a 4 cylinder SUV. It was dirty on the outside, fairly clean on the inside. I have no problem with this rental vehicle. I'm very happy Mirna took care of the situation.

I had an incredibly frustrating experience at the Pasco location on 24th Ave with a rental reserved…read morethrough my insurance provider USAA. When I called to get my reserved economy vehicle I was told they had none available. Per USAA's established corporate contract with Enterprise, if the reserved class isn't available, they are supposed to upgrade the customer for 24 hours while sourcing the correct vehicle, or cover the rate difference if they cannot. The agent I spoke to, Marco, was extremely rude. He flatly stated that they did not have to honor the insurance agreement, refused to upgrade me, and told me I was going to have to wait 4 days for a car. When I asked if he could check nearby Enterprise locations to see if they had inventory he completely refused to even look or ask. Leaving an insurance customer stranded and ignoring established priority partner contracts is entirely unacceptable. Avoid this branch if you expect professionalism.

Paragon Corporate Housing is a Go-To place in the TriCities. For a couple of days, weeks or more,…read morethey make it easy, reliable and cost effective. If something doesnt work, like a tv remote, an email gets it fixed almost immediately. In past instances, even at a big name chain like Residents Inn, I didnt get a response like this. Look this service up if in their areas!

If you're looking for a reliable and professional rental experience in Richland, look no further…read morethan the best enterprise in town. Their team is courteous, efficient, and dedicated to making the rental process as smooth as possible. I'm thoroughly impressed and will certainly be back for my future rental needs. Keep up the fantastic work!

Had to rent a car while my car was in the shop. Had a great experience. Didn't love the first car…read morethat I was given, but they had no issue with me bringing it back and exchanging it for a car that I liked. Great customer service, would absolutely recommend.