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    Travel 100 Group

    4.2 (5 reviews)
    Open 9:00 am - 5:00 pm

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    4 years ago

    Very unresponsive. Have been waiting weeks to hear back from them for plane tickets. Very disappointed

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    7 years ago

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    9 years ago

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    Lake Shore Travel

    Lake Shore Travel

    (8 reviews)

    After reaching out to multiple agents at Lake Shore Travel to be able to communicate with them or…read morethe owner (who I could not find the name of) about our trip and poor experience with Shonah Rabman, no one would respond and therefore we feel pushed for our voices to be heard through some channel in order to prevent others from making the same mistake we did. Like many of the poor reviews below, Lake Shore Travel, specifically working with Shonah Rabman was a horrible experience. I should start with the fact that I have never written a yelp review in my life, but I felt the need to save others from using this agency and this specific agent. As a business owner myself, I wanted to resolve this over the phone with Lake Shore but I have tried reaching out via phone / email over the past couple of weeks and no one will return my call. Therefore - I urge you to read this before using this agency: Shonah's inattention to detail, inconsiderate tone, avoidance to plan our trip after we already paid, last minute changes, and overall condescending/gaslighting messages to us were horrible to work with. We were going to 5 locations on this 2-week trip that we began having her plan over a year in advance for. We needed someone to help us pick out 5 star hotels and private tours. Shonah could not have cared less about our trip, the details, and us as clients. She avoided planning our trip for over 6 months, and when considerately addressing to her that we haven't heard from her on any details of our trip (so we could start planning ahead) she yelled at us over the phone stating she has other clients and we were bothering her. We asked Shonah to help assist us in booking restaurants as the location we were going to frequently does not take reservations over apps (mostly reassertions over emails and calls in the native language). This was 5 months before our trip. She agreed over email multiple times she would be happy to do this. One month before our trip after, she finally shared with us it was up to us to find restaurants for a 14-day trip, but she would do it anyways as a 'courtesy'. Again, another thing that should have been communicated to us and we felt misled once again. The week of our trip (after weeks of trying to get our final itinerary/ documents from Shonah) she finally stopped ignoring us and anxiously requested we answer a bunch of questions within 24 hours that she needed to verify because she left everything until the last minute. We downloaded our app, got our itinerary, and none of us could open our documents... as they were encrypted. We call Shonah up, explaining that the documents she uploaded to the app were encrypted. Again, she yells at us letting us know that it's our fault we can't see the documents, there's nothing she can do, and she quickly hangs up. Extremely unprofessional. Feeling helpless, we call Axus (the app's helpine) where, they told us our travel agent did not upload the documents correctly, and Shonah needed to upload the documents as PDF's for us to view them. A mistake on her end. We forwarded her the emails, and she responded "always learning something new - I will re-upload them." Again, no apology for the way she spoke to us over the phone, no accountability, nothing. Again, we were doing her job for her and we felt extremely disrespected / scared to communicate with her moving forward. We had emailed Shonah two months before we left to confirm she had input our TSA numbers (we paid extra for her to book our flights) and that we would not have a problem. We get to the airport - TSA numbers are not on our ticket. I wish I could write everything that went wrong, but Yelp has a limit. Other things that went wrong: all dinner reservations were either not made, made for the wrong time, or made for the wrong day. Made for Spain is the travel agency that Lake Shore connects with to book trips. We stopped going through Shonah and began corresponding with Maria from Made for Spain who is INCREDIBLE. She texted with us back and forth to help 'fix' Shonah's mistakes throughout the trip. She also continued to check in via text throughout the trip to make sure everything was running smoothly, and she responded within minutes of me writing her. About me: This is the first and most likely last yelp review I will ever write in my life. As a business owner who is client facing 24/7, I can confirm that if someone on my team acted the way Shonah has acted, I would be extremely alarmed. I pride myself on kindness, respect, and generosity towards people's time and money. Her attitude, frequent inattention to detail, condescending tone over the phone, and lack of respect / patience was disheartening to clients like us who were overly conscientious in having someone book a 14-day vacation (a time where we were excited to relax and have things run smoothly) with clear directions. I would stay away from Shonah Rabman and furthermore I would probably stay away from this travel company.

    Terri Netzel helped us plan the trip of a lifetime to Costa Rica to celebrate our 30th anniversary…read moreand we loved every minute of it! Terri had great suggestions on where to stay and what to do. She set up a top notch itinerary, taking into consideration our interests and abilities; we experienced activities we didn't know existed, and had a blast! Thanks to Terri, everything was set up...we just had to show up! We'll definately call Terri again!!

    Travel 100 Group - travelagents - Updated May 2026

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