Desert Medical is the best transportation I have ever had. I ask for them each time I schedule a…read moreride to my doctors appointments. Each time I call the office they are very polite and helpful. The drivers are extremely friendly and don't hesitate to speak to you. Arriving on time to pick you up is something they pride themselves on. I would recommend them to anyone that needs transportation to medical appointments.

Absolutely amazing. Would definitely use them again. Our driver Dave went above and beyond.read more

Nate provides an amazing service with great care. He is very caring and i…read moreHighly recommend carepath!!

I needed a ride home from a medical procedure & my original ride fell through. I called the day…read morebefore my procedure & Nate was able to accommodate me. He was very transparent with his fees, prompt for my pickup and very professional. I highly recommend him.

Great ride. On time, friendly, the vehicle is clean and neat. Joe is an awesome driver. I would…read morerecommend it. Five stars.

From the owner: We pride ourselves in offering safe, on time, courteous rides every time. We look forward to…read morebuilding a lasting relationship with each and every customer. With many years in the transportation industry we understand proper scheduling and dispatching so you are not left stranded or waiting hours for your ride to show up.

just called and had the best experience with a company I have already used. Chavilah was absolutely…read moreamazing while going over pricing structure and discussing bariatric needs, which can often be rough and embarrassing to talk about. She made the entire conversation feel comfortable and easy. I have never personally needed to call for transport before because the facilities I was in usually scheduled everything for me. However, I have had the pleasure of being transported by Matt four times now, and he is truly the nicest driver possible. He is one of the kindest and most non-judgmental people I have ever met. He always makes sure I feel safe, comfortable, and cared for, and he is always such a delight to talk to. This company provides such a great experience for disabled and bariatric patients, which is something that is not always easy to find. I am so grateful for the compassion and professionalism they show every time.

Do not use this company. They are negligent and do not care for your loved one. They walk away…read morefrom elderly people and allow them to fall out of their vans and severely hurt themselves to the point they are no longer able to care for themselves and can no longer live in their own home as they need supervision around the clock. You are warned, do not use this company if you love your parents. I would rate a zero if I could.

They were there in less than 15 minutes after they were called. The driver did not need any help…read moregetting to the destination. He was as helpful as he needed to be. He explained he was required to escort me to my door. He stood there, until I was safely in my home. A very professional service, prompt and conscientious

We arranged transportation from the airport to a rehab center for my mom using Eric. We arrived…read moreback to Phoenix at 11 pm and Eric was there on time and used great care in moving my mom from the wheelchair to the stretcher. I would highly recommend him and his company and will use his services again if needed.

Several years ago, after a series of medical nightmares including a stroke and a broken leg, I…read morelooked in the mirror and faced a hard truth. I was disabled and my driving days were over. Although I quickly learned that Valley Metro and the City of Surprise offer a subsidized transportation service to city residents who are disabled, elderly or financially challenged, that program known as Ride Choice, was not exactly reliable. The providers that worked with them put me though hell. Missed rides, no shows, vans without seatbelts, late arrivals (my worst was literally 7 hours of waiting on a remote intersection with the dispatchers promising my ride was about 15 minutes away all night. Nope. I had to wheel myself home at 10:30 pm after they finally admitted there was no ride. The service was so bad, I was asked to testify before Surprise City Council. The City had made a huge financial investment in the program, and at the time I was constantly missing medical appointments or being stranded with no ride home. My wheelchair is customized and is extremely large. It weighs over 450 pounds without me in it, so it can't be folded and tossed in the trunk. A lift or ramp are necessary or I go nowhere. I had all but given up on this service when the dispatcher told me she was sending a new transportation company to take me to my doctor about a year ago. Great, I thought, a company named East Valley Rides is not gonna take me to an appointment in Surprise. So imagine my shocked delight when a clean white van appeared five minutes early, driven by a clean cut young guy who actually spoke to me. Hunter asked questions and listened to my answers. He gave me a stack of cards and asked me to request his company anytime. Turns out he also lived in Surprise, and was starting up the company's West Valley division. Within a week, he had earned my business. He was always on time, he called or texted me if he thought he might be late, and he got me everywhere safely. He ran to open doors for me. He repositioned the ramp at the front of my house and he unlocked my door and made sure I got in and out safely. He even insisted on carrying my bags if I had done a little shopping while I was out. Best of all, he made me laugh. He listened and we exchanged tales of life. I began to look forward to our regular rides. Whether I was headed to physical therapy for a painful workout or to yet another medical appointment or procedure, his sunny personality often pulled me out of a blue funk. His company quickly became popular on the west side, and he bought more accessible vans and hired more drivers. I knew all the players in his company, and he regularly asked for feedback when one of his newer drivers had to take me. He was grateful whether my comments were positive or cranky. Some of his drivers liked to arrive 30 minutes early, which drove me bonkers because I am hopelessly last minute. Easy solution? Text or call me at least an hour early if they needed to get me ahead of the schedule. Many of their other clients are elderly and very ill, so I was willing to be flexible with my times and they were willing to do the same for me. East Valley Rides has totally gone the extra mile to keep me safe and sound and on time. Once, when the schedule was triple booked after yet another competitor quit the Ride Choice Program, the owner of EVR himself drove up from Globe (almost 3 hours!) in an accessible bus to personally drive me from my surgeon's office and lab to physical therapy. I was gobsmacked and delighted. The owner had lots of questions for me about how his employees performed and I could only say good things. His wife has had a disability for 25+ years, so he had a true understanding of how it is to rely on others to get around. I think that perspective definitely enhances the services provided by EVR and I'm happy and grateful to have them in my corner. I have huge respect for Hunter and I love being able to count on him 100%. I am just an ordinary citizen, not a VIP with important connections and business to conduct. He and his team are warm and welcoming and we can have an honest dialogue on everything. I consider him to be a true blessing and his service has allowed me to take much better care of myself. To learn more about the Ride Choice program, call Valley Metro and the City of Surprise.

Oh my God talking about services I highly recommend EVR after trying several carriers. They are the…read morebest in-service in all aspects. They are one of the friendliest, and helpful services, and they make sure you are safe, and your ride for sure will not be dull. I plan on using EVR forever, that is how good they are. Keep up the great job!

This review is long overdue, but the company was so great that I couldn't let this go. I had…read morecataract surgery late this summer, and no one to pick me up afterwards. I contacted Valerie, who arrived on time all four times I needed assistance. Just as important, she was friendly without being in overdrive. You don't want someone chatting away a mile a minute when nervous about surgery, but she had this calmness about her. I wish I had that superpower :-) Thank you for taking such good care of me Valerie.

Bottom line: This company was easy and helpful to deal with and provided the service we needed in…read morea timely, efficient and kind manner. We'd use them again in a heartbeat even though they're on the opposite side of the Valley to us. More details: My mother-in-law had a pacemaker battery replacement surgery a few days ago. Because of the incision on her left side, it would have been impossible for her to crawl into our higher SUV which she needs a step for in the best of conditions. We wanted a transport service that would allow her to stay in her transport chair for loading and unloading. The reviews were good for Independence Transport and they did not mislead us. Valerie provided a timely estimate and assurances that they could provide the service we needed. We chose her company and she was great to work with. I am a terrible worrier and Valerie put my mind at ease. She has two vehicles available and she made sure that the one where the seatbelt came over the right side would be used so it wouldn't interfere with the incision. We had several text updates as to the time for arrival. She ended up driving the van herself and was at the right place at the right time to get us picked up. She was efficient and kind--everything we were hoping for. We would not hesitate to use this company again.

Excellent. Easy scheduling, very responsive, competitive pricing. Big shout out to my driver…read moreDavid. He took great care of me. Even the discharge nurse at my very busy surgery center was highly impressed with them in comparison to other medical transport services she's dealt with. Highest recommendation!

Excellent customer service! They were very responsive. I called to make an appointment and Paul…read morewas incredibly helpful. Highly recommend.