Update to the response: Pat has stated he doesn't run a "charity" but clearly he thinks his…read morecustomers do, because I paid him and his employee to cause damage to my vehicle, which I now have to take to a professional mechanic shop to be repaired correctly. This will take more money, time and frustration. Pat failed to address that I asked him to quote the job prior to work being done, and instead he completed the work and then demanded what I felt was overcharging based on the scope of work. This is not how to professionally conduct one self. Mistakes happen, but the lack of communication and me having to discover his shoddy work later is the issue. The money is not the issue, but the approach he took is unethical. If you are okay with a mechanic that's untrustworthy, unreliable, unprofessional and takes zero accountability, this is the mechanic for you! If you choose to use this business you have been warned. I recommend having a backup professional to fix this guy's mistakes, and then plan on paying for work more than once. Like I stated earlier, mistakes happen, it's unfortunate this guy has no intention of learning from them. Communication is key. Don't cover up your mistakes and not take ownership. It makes you look bad. I do not recommend using this mechanic. I asked for a quote to remove locking lugs nuts on my wife's Kia, and after completing the job Patt told me the price which I thought sounded too high and was expecting to get a quote prior to the work being done, not after. I explained that I had no idea it was going to cost that much and he knocked $100 off the price. Later I discovered that Pat and another young man that works for him, had cross threaded 3 wheel studs on 2 different wheels. Given the time, money and frustration I would recommend saving your hard earned money and contacting a professional mechanic. I understand mistakes happen, but the lack of integrity and poor communication are just bad business. Lesson learned on my end. I will never trust this guy to touch another vehicle again.

saved my butt today replaced belt and got me back on the road. called did not have an appt were…read morehere in an hour done in 30 min charged a lot less then I expected

I was very pleased with my service here. Everyone was very polite. They didn't charge me a penny to…read morecheck my car out. They did a diagnosis test and gave me a paper of everything I need done to my car and what I don't need to get done.

I recently brought my 2003 Mustang GT Convertible to the AAMCO location in Hiram, GA in mid June…read more2026 to have the transmission evaluated because I was hearing a knocking sound around 2500-3000 RPM. After a test drive, Phil Esposito - the GM - felt the transmission was likely the source of the problem. I asked for a rough cost estimate and was told it would probably fall between $4,500 and $5,500, depending on what they found once they opened it up. From the beginning, I shared a concern that the issue might not be transmission-related at all and could be coming from the engine or possible two issues all together, one transmission, one engine. I was very clear that I didn't want to invest heavily in transmission work if there was also an engine problem. Phil stated he understood and agreed with that concern and said to best address my concerns they would check the engine as well. After the engine assessment, I was told the engine appeared fine and the transmission was indeed the culprit. With that information I approved moving forward with the transmission repair process. Phil communicated well throughout the process and provided photos of the transmission components that needed attention. Ultimately, the recommended solution was a full rebuild, which brought the cost to over $7,000. I agreed to move forward based on the understanding that the transmission was the issue. Once the repair was completed, the knocking sound at 2500 RPM was still present. When I brought the car back, Phil determined the noise was coming from the engine and was "normal" for the mileage (nearly 250K), and that the engine should still last for some time. I want to be clear that I'm not upset with Phil or the team. I believe they did quality work and communicated openly. My frustration comes from the fact that I would not have proceeded with such an expensive transmission repair had I known there was still an underlying engine issue. I've owned this car for 14 years and care about it deeply, but now I'm left unsure about driving it any real distance because of concerns about the engine. I appreciate the effort that went into the repair, but I don't feel that my initial concern--avoiding major transmission work if an engine problem also existed--was fully accounted for in the final decision. It appears my lack of automotive repair knowledge contributed to this issue.

I had an excellent experience with B12 Complete Automotive. I brought in my 2019 Honda Pilot after…read moreHonda gave me a repair estimate of almost $9,000. The owner took the time to review Honda's diagnostic information, inspect the issue, and clearly explain what actually needed to be done. From the moment I arrived, the owner and service advisor were friendly, professional, and honest. Instead of replacing the larger wiring harness Honda recommended, they repaired the Bank 2 Sensor 1 wiring harness connector for less than 5% of Honda's quoted price. My check-engine light is gone, and the car drives great again. The owner also recommended maintenance items since my vehicle is approaching 100,000 miles, and I plan to return for those repairs. I truly appreciate their honesty, fair pricing, and quality work. I highly recommend B12 Complete Automotive to anyone looking for a trustworthy, budget-friendly repair shop. They saved my family thousands!

All service lights came on my dashboard . Truck started cutting out. Mechanic did diagnostic and…read moretold me an estimate. It was less. He also gave me a ride home and picked me up when they were done'

Update! Kevin contacted me, via text after reading the…read morereview, asking that I take the review down and allow him an opportunity to come back out and look at the vehicle, free of charge. Kevin shared that he was at risk of losing his job and was a lead tech, although listed as the owner. 'Management' also contacted and asked that I take the review down and offered to refund the labor. At this point (2 days later) I had already taken the vehicle to the Toyota dealer, as his 'management' advised the vehicle was complex and initially declined looking at the vehicle without another charge. Toyota Diagnosis: improper fitting and installed spark plugs. Cost: 98$ inspection- which was deducted from repair cost. Repair cost total, including one day vehicle rental, 468.79$. I reached back out to Kevin and 'Management', via text and email, three consecutive days- excluding Sunday, explaining the outcome and requesting a partial refund (spark plugs, diagnosis, and labor). I have not received a response and am now seeking civil action. Receipts attached. Again, the purpose of this review is to bring awareness.

2011 BMW 335i e93…read more Paid $1,300+ for a repair just for him to break my clip to the fuel rail, pop off the tips/tops to my brand new $1200 coil packs, left the ignition coils unplugged and said it wouldn't start. Kevin was supposed to replace my valve cover, MAF sensor, coolant hose, Fuel Sensor B, Air intake temp sensor, and Fuel regulator. This was all supposed to fix my minor misfire problem. I wasn't able to be there for the main repair bc i had work but he had called me and told me that he couldn't start the car but everything was good, and that it was bc the battery was dead/dying. Naturally i believed him bc my car had been sitting for a while, when i had went to check on the car the day after ready to jump it the car wouldn't turn over like it would before, i told him about this initially and he said that he would come back and check on his work. He never did. But upon further inspection i found several things wrong: The bottom 2 coil packs weren't in or seated properly (when taking them out the tips/tops weren't even connected) and the connector that goes to my fuel rail had been broken. These are just the things that I had noticed off rip, so only God knows how extensive the damage really is. After I noticed all of this I brought it to his attention by calling/texting him but he wouldn't respond- when usually he would answer almost right away. Today I tried contacting him again only to find out that my number had been blocked. This has ultimately been a waste of time and a huge waste of money whereas now i have to spend even more on a wiring harness or figure out how to or even IF i can solder a new connector on, buy new coil packs, etc. on top of already spending a good amount of money on a failed and botched repair. If you want my advice, the best choice is usually the hardest one.. don't look for mobile mechanics, or mechanics who don't own an actual shop or any "do-it-yourself"ers. Just take your car to an actual shop where you can get it properly and professionally looked at. You're gonna have to spend a lot of money anyways, so you might as we do it right the first time around rather than hop scotching to different mechanics and ppl. I just wish i would've known this sooner, don't be stubborn or a penny pincher, bc pennie's pinch back and when they do it's gonna hurt like ab.

The most honest mechanic I have ever taken my vehicle to. It is local and family owned. I feel…read morecomfortable leaving my car there to worked out. Ken is wonderful and so is his helper. Very affordable and will not rip you off like some or what seems most mechanics. He only charged $90 for something that another shop tried to get $400 for... I refer everyone to this shop.

Family owned and run, Ken is a great guy and takes care of his customers very well. Got us in…read morequick, qot it diagnosed and got it taken care of ASAP. Can't say enough about this place, will return for any future automotive work.

Spoke with Tyler on the phone. He gave us a honest quote for our 2012 Hyundai Elantra. They had the…read morecar back to us within 2 days of dropping it off. First time visit but we will be back.

took my 2001 Ford explorer sport to Castle transmission the transmission needed to be rebuilt, they…read morewere awesome got the vehicle back a lot sooner than expected and it runs better than ever, I was really impressed. Transmission shifts so smooth you cant really tell. A bargain for what it cost, now I know who to go to as I have two other vehicles