Walked in requesting a tour of the location. The front desk person was rude. She wouldn't let me…read moretour. Online it says you can get a free 3 day pass and she told me I had to pay $20. The location was dark and not well lit. Parking lot was trashed with pot holes.

Clean, nice, never packed! High quality!!! Lots of classes are provided as part of your membership…read moreand you can even bring guest with you as a premium member!

This gym is by far the best gym I have been to in a while. I've been working out for about 3 years…read morenow and it was always hard to find a gym that I truly enjoyed. I signed up her with Active&Fit, and the experience here is always surpassing par! I highly recommend this gym to anyone wanting to workout!!

Went in for a fitness assessment and Natasha really knows how to get the most out of you. She spent…read moreover an hour explaining and showing how to work out effectively. She took whatever time was needed to make sure my body was in the right position so that nothing was injured. She also explained how she does circuit training and it is very effective. All in all it was the most demanding and detailed fitness assessment I have ever received at a gym. Looking to probably set up some personal training.

Samuel is a new Aqua Fit instructor and he substituted for Romo…read more Samuel was absolutely amazing. I hope Samuel is given more opportunities to substitute or instruct more classes. Also I appreciate how clean the gym is maintained.

Love this gym, Jody is an amazing trainer. He's a geek so it's always good conversation about anime…read moreand games. Good encouragement for out of shape geeks! So this is one of your smaller more 24/7 local gyms. Meant to come in work out and be a minute or two from home. I try to walk the 3 miles too and from my house in the alamo ranch area. You get a little rfid tag to get in, I wish they had an app so all I would have to bring would be my phone. But I'm just being picky. Just don't step outside, forget your card inside, and get locked out! Did that one night, had to wait an hour till someone else showed up so I could get my car keys doh! I think the only negative I have for this place is the small changing room/Bathroom. There is a shower and a stall for the toilet. With a small bench to change on. The door is right next to the bench so your either changing in the shower or in the toilet stall. Which isn't bad, just wish there were lockers to lock my stuff up in. They do have cubby boxes up front so that you feel like your in kindergarten again. They are right up front so at least you get the better set of mind that the person at the door will be watching over your stuff.

Just joined today . Place looks great . Not over crowds . Have been A member at different location…read more. Love the 24/7 access . Very convenient next to wal mart at Leslie and 1604

So thankful to Allen on Planet Fitness Fredericksburg Rd. I had lost my wallet leaning upside down…read morealmost on the squat machine and didn't realize my wallet fell out so I call and a gentlemen said he had my wallet. I went back and Allen gave me my wallet. Much obliged Allen, had 2 debit cards, one with my rent money, had my driver's license. Huge integrity here, great job Planet Fitness, y'all come by, I always get a great workout been going there for over a year weekly!!!!!

Love this Planet Fitness but today half the elliptical machines were not working. All the young…read morepeople at the front seemed indifferent & a bit bored. Asked about putting the World Cup soccer games on & they stated they had no control over channels. Didn't seem like a good answer. Gotta laugh & carry on. it's cheap. Got to watch baseball, Fox News & CNN.

Cons: Dusty, Cramped gym with too much equipment stuffed everywhere. Over priced as well,…read moreconsidering I can get a gym membership for $10 a month elsewhere.. Pros: Owner seems like a nice guy, and the gym culture is good here as well.

Love my trainer. Been following her for years. The gym is awesome. Small with tons of equipment…read more Cora has been a wonderful trainer through all of my ups and downs. No judgment with my horrible eating habits. And when I stop for awhile and come back she kicks my booty every time. Love it.

(-) 1-Star Review - Fitness Connection (West San Antonio)…read more This is by far the worst gym experience I've had in San Antonio, and it has nothing to do with the equipment alone. The real issue is management and how they handle customers. I initially came in to use a 5 day pass. I was told it had to be used on five consecutive days, which was not clearly explained upfront. After using just one day, I was denied entry unless I paid for a day pass that was quoted around $40-$50. That pricing is unreasonable, especially when other gyms offer full monthly memberships for far less. The facility itself is overcrowded, equipment is frequently dirty or out of service, and the overall environment feels poorly maintained. The biggest problem, though, is how memberships are handled: * I was signed into a month to month plan without clear explanation or consent * I ended up paying around $200 total without even properly using the gym * This included: * Monthly dues * An unexpected annual fee ($60) * When I submitted my cancellation on March 31, I was told I still had to pay for the entire month of April due to a 30 day notice policy, even though the next billing cycle hadn't started That already felt excessive, but it got worse. When I canceled, the manager asked for my reason, which I clearly explained: * Poor communication * Misleading membership explanation * Lack of transparency However, the receipt I received listed my reason as: "Member does not use the gym" That is completely inaccurate and not what I said. This is a serious issue. If management is willing to misrepresent customer statements on official records, that raises concerns about how they handle complaints and internal reporting. Final Thoughts * This location feels disorganized and poorly managed * Staff at the front desk are fine, but management lacks professionalism and transparency * Policies are either not explained clearly or are enforced in ways that feel predatory I strongly recommend: * Reading every detail before signing anything * Asking direct questions about billing, annual fees, and cancellation terms * Getting everything in writing I would not recommend this location to anyone based on my experience.

ITS ALL ROSES AND BUTTERFLIES UNTIL IT'S NOT…read more When Fitness Connection first opened up, I was excited to learn that they had a section specifically for women to workout. Something that drew me to change gyms. I didn't care for the rows and rows of equipment that looked like a big warehouse. I participated in one Zoomba class that I felt could have had some low impact options. It was good and got the heart rate up. My sneakers kept sticking to the floor and it was difficult to slide side to side in some of the movements. Definitely a lot of jumping. Soon after, I signed up for personal training, feeling that this was the answer to continuous weekly exercise that would hold me accountable. The only issue is that I do have medical limitations and with that being said, my trainer, Savannah, made sure that she was always checking in with me to be sure I wasn't experiencing any pain. She really is an EXCELLENT trainer. Without going into all the details of all my health issues, I found I needed to take a break and heal. We did a 30-day freeze so that I could take some time to get better. Unfortunately that didn't happen and was told in order to cancel my $240/mo training cost I needed a true doctor's note or else I would be forced to give a 30-day notice to cancel. This is EXACTLY what Mr. Collins said to me. I immediately went to my doctor and paid my co-pay, and walked out with a treatment plan for PT and my note to the gym. I directly left the doctor's office and went straight to the gym to give them my note. The manager was NO WHERE to be found. I waited patiently and then was told they would take care of it and contact me. Meanwhile, I'm in contact with my trainer and she is telling me that she will follow up with the manager. I know that she was following up with him and he was dragging his feet on it. I have the text messages. Come Aug 6, I see a charge on my account. They charged me after I had given my doctor's note to cancel. Now Mr. Collins is calling me telling me that unfortunately because my doctor's note doesn't give a date to return to my training, that it is unacceptable. They are keeping my money and I will be canceled at the end of the 30-days. But I can still have my training sessions! Or! I can be reimbursed and charged again next month and continue my sessions. What kind of sense does that make when you have a note from your doctor that says you can't? At this point, I want a divorce from this whole program. I refuse to ever have anything to do with this business. They say one thing, and then lie so they can get one more payment out of you. What a scam. My advice, go somewhere else.

The gym closest to me. Large weight area with free weights…read moreand machines. The cardio area is well maintained and most if the equipment is in working order. The restroom and locker room area is normally clean and also well maintained.

Don't pre-pay for anything because they can decide to shut down your gym and refuse to refund you…read morefor anything because "you can use them before they shut down or at a new location" regardless of if you actually can. I paid for 8 personal training sessions and have been unable to use them. My location is shutting down. The new suggested location - Legacy Trails - does not work for me. Golds Gym refuses to refund me for sessions I can't use.