Showed a picture of my cats ruptured anal gland and they confirmed that is what it was they were…read morevery prompt in reviewing and responding to my concerns

We had our 16 year old girl who could not walk anymore. She progressed to the stage of starting to…read morehave a hard time walking, to not walking at all within weeks. I always said she would go quick. I made the hard call and within a few days they were out in our yard. They made the experience as peaceful as possible, and when I am losing my mind I just lost my girl, they had the greatest compassion and were there for the whole process. Having never had met or even used their services, they acted as if we had been with them for years. I cant thank them enough.

I cannot recall the last time I felt an investment was so worth my money and time. Dr. Hill is such…read morean amazingly empathetic, understanding, kind veterinarian who is making life for us and our 15-year-old 75 lb lab/pit baby so much more enjoyable -- both physically and cognitively. Without going into too much detail, our girl had seemingly overnight developed intense dementia, extreme separation anxiety, and her arthritis had become worse. We were searching for at home euthanasia specialists in case we needed to help her get the help she may have needed, but we also weren't sure it was time. Finding Haven and Dr. Hill on Google is the best thing that's happened to us in a WHILE! One call to her and she explained that while she offers that service, she also specializes in senior dog care and can do a normal assessment or even develop a full hospice/palliative care program for her if we saw fit. She listened to our specific situation, repeated it back to us in her own words to help illustrate that she truly understood what we needed her help with and that she thought she'd be able to help, and my husband and I could finally sleep again. And now, thanks to Dr. Hill's recommendations, Chloe is sleeping through the night again too! I'm sure there will be hiccups along the way but after one session with her, we've learned cognitive training tools, a new people-food diet to help her, and the trick of putting yoga mats down for helping her not slide on our floors! Chloe is already doing better. Thank you, Kelly! I cannot share enough good things about your business for anyone having a senior dog!!

Would not recommend Dr. Hill at all, she is rude and condescending. We had the pleasure of using…read moreone of the other vets and she was wonderful. Unfortunately we had issues in receiving our loved one back and after talking with Dr. Hill in the issues we had, she was very rude and condescending with unfortunately has a negative effect on her as she is the owner. We spent a lot of money having our beloved pet using the aquamation process and what we received back was not at all promised. Dr. Hill is connected with Tranquil waters and I don't recommend them at all as they made promises to us which were not received. If I were you I would totally find another company.

Christina is the most remarkably kind women. She made this very tough experience as smooth and…read moreseamless as it could be. She was so helpful with sharing her own experiences and she provided the most amazing resources to help us talk with our children about the loss of our dog, Toni. She has followed up several times to make sure we are doing well. She was a godsend! Working with her was one of the best decisions and I really feel that we honored Toni by choosing her. A+++++++

From the owner: We are an in home hospice and euthanasia service for pets.read more

There is nothing like losing your best friend, but Dr. Cushing made the experience as good as it…read morecould be. She was so helpful along the way, when it became clear that our beloved girl was slowing down. When the time finally came, Dr. Cushing was readily available to answer all of our questions, talk with us about what we should expect, and was a great communicator during travel times. On the day of the euthenasia, she was kind, patient, and gentle. She was so caring and made sure that our last moments with our soul dog were beautiful. I can't even thank her enough, and I can't encourage you enough to work with Dr. Cushing when it's your pet's time. We have no regrets--it's worth every single cent to help them transition to death in the comfort of their home and your arms.

Dr. Cushing helped us say goodbye to our 15.5 year old pup. She showed such compassion and empathy…read morethrough the whole process. She made one of the worst days as good as it possibly could be.

We could not have asked for a better person to provide euthanasia services for our dogs. She…read moreattended to our 14 and 13 year old ridgebacks some years apart, one just a few days ago. Betsy is technically skillful but also extraordinarily compassionate, understanding, soft spoken and gentle toward both our beloved dogs and the family members present for our dogs' final moments, one on a familiar couch and one on the grass in the yard he so enjoyed. She clearly understands and feels the trauma we were feeling and made our pet' s passing as easy as possible. She assisted at every step, and stayed to help until all was done. We are very grateful to her for making these difficult steps less painful. We were so very lucky to find her. She is the best.

I've never written a review like this, but I feel it's necessary. I was absolutely devastated…read morehaving to say goodbye to my beloved pet, and instead of compassion, I was met with coldness and dismissal. My dog was 15 miles away and when I asked if there was any way she could help us say goodbye, the vet snapped and said, "That's way out of my way." No empathy. No care. Just a complete lack of humanity in one of the most painful moments of my life. I wasn't asking for a favor--I was trying to give my pet of many years a peaceful, loving goodbye. The response I got made an already heartbreaking situation even worse. She was recommended by a local vet too!!! Horrible.

Losing a pet is never an easy thing but HOW you say goodbye MATTERS. We contacted Dr. Susan Holt…read moreat Say Goodbye at Home when we knew our precious little golden, Sailor, was failing. Dr. Holt was absolutely AMAZING. Her love and care for animals and her undertaking of her business says it all. It can't be easy for Dr. Holt to travel to pet owners homes and face tears and anguish every day, but that's exactly why she does what she does. So pet owners can peacefully say goodbye to their pets in the comfort of their own homes. Despite our sorrow, we felt so good about how our little warrior just drifted off in one of her favorite spots in the house. Dr. Holt was extremely caring and gave us time with her..comforting us and assuring us of our decision. If the time ever comes when you have to face this painful decision, I highly recommend Dr. Holt for a caring and beautiful sendoff. Thank you Dr. Holt for your strength and love. We miss our Sailor every day, but you have made us smile as she was so peaceful and ready for her journey to once again be united with her brother Sam over the rainbow bridge.

I messaged Dr Holt on a weekend night and she got right back to me. She came and picked up my baby…read moreParker. Dr Holt is so compassionate and you can see how much she cares and feels your pain. Thank you Dr Holt for taking good care of my baby Parker.

Words cannot describe how much we love Dr. Hayes and the phenomenal work she does with grieving…read morefamilies and their beloved pets. This past weekend, we had to make the heartbreaking decision to put our cat, Kiki, to sleep after a long battle with her illness. Kiki hated veterinary clinics, and near the end of her life she had been to several. We wanted her final moments to be peaceful, at home, free from the stress of her carrier or the sterile environment of an animal hospital. Dr. Hayes responded to my inquiry immediately: a phone call, a voicemail, a text, and an email with thoughtful resources and her availability. When we finally spoke about Kiki's condition, she was calm, compassionate, and professional. She walked us through every option and was transparent about pricing from the start. What also set Dr. Hayes apart was her availability over the weekend, something that is genuinely difficult to accommodate and not something every provider offers. Her flexibility during what is already an impossibly hard time is noteworthy and deeply appreciated. The day itself was one of the hardest our family has faced, but Dr. Hayes brought a quiet, somber grace to it that was genuinely comforting. She was extremely patient with us, never once making us feel rushed, and gave us all the time we needed to say our goodbyes to Kiki, something that meant more than words can express. As someone who works in medicine myself, I was especially moved by the care and respect she showed Kiki's body after she passed, it did not go unnoticed. She was also wonderfully gentle with our 10-year-old and with Kiki's brother Mason, who wanted to be there to say goodbye. I highly recommend Dr. Hayes to any family navigating this painful decision. Her compassion, professionalism, and flexibility make her exactly the kind of vet you need by your side in those final moments. We are so grateful she exists and does this work. If you are facing this impossibly hard decision, you could not be in more caring hands.

Dr. Hayes is incredible. She is both professional and warm. When we reached out to Dr. Hayes…read moreinquiring about at home euthanasia and quality of life for our 13 year old family dog Lexi, she was responsive, compassionate and knowledgeable right from the start. Dr. Hayes reached out to our Vet directly to obtain all of Lexi's medical records. Dr. Hayes made herself available via text and phone late into the evening to talk through meds as we tried to make Lexi comfortable during her last couple of days. When the time came to say goodbye to Lexi, Dr. Hayes showed up to our house with empathy and calmness as she explained every step of the process. While saying goodbye was one of the most gut wrenching experiences filled with lots of tears, we somehow all found peace in having Lexi comfortable in her home surrounded by her entire family. Dr. Hayes made this possible. There is no shortage of amazing animals, but this world needs more humans like Dr, Hayes. Truly, thank you. -Lexi's Family

It took me a while to write this because losing a pet truly feels like losing a family member. We…read morehad the privilege of working with Dr. Mary from Honored Hearts while our beloved cat, Mila, was battling cancer, respiratory distress, and diabetes. Mila was on morphine for pain and steroids to help her breathe, and throughout it all, Dr. Mary was there for us every step of the way. She checked in daily, came by frequently with medications, and always made time to see Mila in person. When it was time to say goodbye, I cannot stress enough how incredible Dr. Mary was -- not only with Mila but with our entire family. Her compassion, kindness, and gentle nature made an unbearable moment just a little more bearable. If you are caring for a sick pet, I cannot recommend Dr. Mary and Honored Hearts enough. She is a truly special person, and we are forever grateful for the care she provided to Mila and to us.

Dr Mary is an Angel. She is kind, compassionate and just gets it. I knew we were in good hands…read morefrom the first communication. She gets what a tough day it can be for people and does everything she can to help make it better. She texts you updates of her eta. She truly cares about you and your pet. So grateful I found her and would highly recommend her. Don't think twice about booking with her, you will thank yourself after for having someone make a tough day a little brighter.

I first met Dr. Tippie about four years ago. My dog Gunner had just survived a serious surgery 2020…read more(back in Texas). My family was new to Portland and so worried for our sweet boy Gunner. We had an appointment with Dr. Tippie and to my surprise she had taken much time to read through Gunner's medical file. She was well prepared to meet our sweet boy and provide the best care possible. This means the absolute world to me. Fast forward to today, Dr. Tippie is still my favorite! She has my heart for all my days. I appreciate the way she cares for Gunner, and I'm sure other pets, and I appreciate the way she takes the time to understand and provide the best care as possible. Recently, I especially loved how she called us on a weekend to share with us the results of Gunner's blood work and this reconfirmed the best course of action for his pain management. Dr. Tippie - I appreciate you. I came to you four years ago scared my poor dog was going to die from cancer. But you took the time to understand what he went through, did the proper tests, provided the best care, and here he is today at the fine age of 13 living his best life, cancer free! We appreciate you!

I have taken my dog to NDVH since he was a pup, 11 years ago. Initially, I selected North Deering…read morebecause it was close to my home. But even after I moved, I would never leave. The staff is very friendly and work with your schedule. I have never had a problem scheduling an appointment that fits my schedule, and unlike my personal doctor's office visits, they never leave me waiting long in the exam room. Dr. Mills is my primary, but have no problem with any of the docs at North Deering. They are friendly and get down on the floor with Max when they enter the room. They talk to me, but engage with Max, the real patient. They take time to explain if anything is wrong, weigh out options and provide possible solutions. I never feel played or misled. They are true blue in my book.

I have been going to this vet clinic for months. I will never go back there again. If this was…read morethe only vet clinic in the state of Maine, I would drive to New Hamshire. I brought my dog in to have a vaccination shot. I asked if I could also speak to the vet for approximately 5 minutes because I had a question about my dogs' behavior. I was the only one in the place. I was told that no, I was just here for a vaccination and would have to make a separate appointment if I wanted to speak to the vet. When we were back in the room, I again asked if I could have 5 minutes of the vet's time for a basic question about my dog's behavior. Again, I was told that I was here for the vaccination and not an appointment with the vet. I thought that if I had an appointment at the vet clinic, I would not need a separate appointment to speak with the vet. Apparently so. Granted by this time I was pretty disgusted with the whole situation. Made a comment that "it's not rocket science" (which that comment was put in my dog's medical record). Finally, I just told them to give my dog the vaccine. Now, my dog has had multiple vaccines without even so much as a whimper or a flinch. Well today, my dog flinched. He even urinated on the table which he has never done previously when receiving a vaccine. I promptly requested that all my dog's medical records be emailed to me because I would not be returning to this clinic. The email prefaced that they had inactivated my account, and I should find a clinic that can better suit my needs. Hmmmm, my needs were to speak to a vet when I was present at the vet clinic. After relaying this experience to a coworker, she stated that she had gone there ONCE and it was a horrific experience. I was told that their business practice has drastically declined in the recent years. I am witness to that.

Everyone was awesome. Thank you to the front desk to Destiny to Dr. Nadia. Kudos to you all. We…read morelook forward to a long relationship with you. Benny & Baby send hugs & kisses