My elderly mother was in Hospice care with another group in this area. She needed a pacemaker…read morereplaced and after that was done, the Hospice group denied letting her return to Hospice. That's another story for a group that will get 1 star. Any way, we were given the name of Heart to Heart as a group that is more caring than the previous group and told we should contact them. All of Mom's children are out of state so it was imperative to us that we get help for Mom that is local and experienced. My sister talked to Karin at Heart to Heart and Karin started the process of getting Mom enrolled with them. Due to COVID it took a few extra weeks but Karin kept checking in with us to let us know where Heart to Heart was in the process of helping Mom/us. They reached out to all the places that had Mom's records and got those while we were waiting - very proactive. Finally they were able to come to Mom's home and talk with her. When their nurse came out to examine Mom, we were told by the nurse that Mom was terminal and had days/weeks to live. The contract with Heart to Heart wasn't signed and we were in a panic! Karin carried to contract over to Mom's home that day and got it signed by a family member. Mom was once again under Hospice care with a group that went out of their way to help her, and us. I cannot thank Heart to Heart enough for the peace of mind, support and care that they have given Mom. Amazing Karin, and amazing people at Heart to Heart. I would highly recommend them to anyone.

My wife has went home to be with GOD. H2H had taken care of her for the last three years. I would…read morelike to Thank everyone involved with H2H for such care and compassion from administrators-volunteers you've got the best people you could have! You all deserve a raise! Love you and Thank you!

This is a wonderful organization. I was however extremely disappointed that there was no pastoral…read morefollow up after my mother passed away. Would have been heartening to hear someone say, 'how are you doing". Can't help but think this may have been caused by an unfounded claim by a family member concerning my mother's nursing facility care. Or maybe just an oversight. Just would have been nice to have that spiritual guidance. It's been almost two years sine her passing and while the hospice care was amazing, the absence of spiritual support after her passing still disappoints me to this day.

From the owner: Enriching Life…read more Heartland Hospice Services provides hospice care to terminally ill patients wherever they call home. At Heartland, we care for the body, mind and spirit of our patients and families. We tailor our care to fit the patients' and families' unique needs and encourage the involvement of family and friends at every step of the way. Our hospice program includes nursing care, pain management, counseling for patients and families, bereavement services, living will and pastoral support. Heartland believes wholeheartedly in the power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life. Our goal is to create a positive difference in every patient's day, to make a personal connection and create memorable moments... moments that enrich the lives of each of our patients.

CFH tells you how their free standing centers are the only one of its kind and therefore provide…read morebetter inpatient services compared to other hospice organizations. The truth is other organizations who contract with hospitals for their inpatient services are in fact better because you always have the presence of a doctor with an actual physical assessment and not just a nurse calling a doctor in the middle of the night and dictating to him what the patient needs at all times day or night.

This is just my opinion, and that of my sister as well. My…read moremother went into Hospice care with Center for Hospice (CFH) a few years ago. She had heart issues and she, and we, was/were happy with the care that Hospice gave her. She loved the nurses that came to see her. Last fall she needed a pacemaker replacement as the batteries were failing. We notified Center for Hospice and they told us an exact procedure to follow as Medicare won't pay for pacemaker replacements through Hospice. As instructed, we notified Center for Hospice the date for the pacemaker replacement. A Hospice nurse came to see her the day before the procedure, ordered extra meds and supplies. We were instructed by Center for Hospice to call them once Mom was back home. They said they would come out, reinterview her and get her back under their care within a week. A caseworker came out within a few days of her procedure and did the interview. We were reassured that she would be going back under their care any day. Mom had an "episode" a few days later, and pushed her Life Alert button. When Life Alert called Center for Hospice (they were listed first on the call list), Hospice said they would go to Mom's home. Then 15 minutes later, Hospice called Life Alert back and said Mom was no longer under their care and they would not be calling 911. This was the first we knew of this. And, they waited 15 minutes to call! I sent an email to the Medical Director and asked for a review and for her to call me regarding Mom's care. I never received a call back from the Medical Director, even after a staff member told her I was expecting a call. My family never received formal notification that Mom was no longer under their care. We did receive calls from two different Staff members that threatened us with Adult Protective Services and inquiries as to whether we knew Hospice's philosophy. They also said they wanted a detailed list of how we would keep Mom safe when they called back in two days, then never asked for the list; instead they threatened us. They kept saying Mom's case was "pending". I have no fault with the rank and file at this facility. The upper management, however, is another story. My Mom was over 100 years old; this callous, uncaring attitude was unbelievable. This is an agency that is supposed to help with end of life issues. Instead they were non responsive to my attempts to talk to them, and to Mom's care. Fortunately we were able to get Mom under care through another Hospice a few weeks before she died. In my opinion, this is a place to stay away from.

I had them work with me for a surgery I had. Melisa came to my home, told us what was needed to…read moremake it safe for me. Day of surgery ,she was there and followed us home, and set up machines for me to use. I left my shoes there, she had them with her when she arrived at our house, ( she did not have to do that) but did. She is top notch in my book, made me feel at ease in time of a scary surgery, She is most pleasant,friendly, and an all around great person! Now days that is hard to find. They get 5 stars from me!!!!! Melissa gets 100 stars!!

Every health aide was professional and thoughtful. Andrea, my 9-5 helper from M-F is an exceptional…read morecare giver. She always does everything and anything quite well. She genuinely shows her respect and caring for both myself and my husband. Cheryl, my weekend 9-1 helper, goes out of her way to please both my husband and me. Her energy & personality brighten our days. She is very helpful and caring.

Not just NO. I wouldn't even recommend this place to my worst enemy…read more One point in time I found feces on my dad bed, his bed was made once in the 2 weeks that he was there. I brought the above to the attention of the staff who then took care of the situation. There is an orange form that you can fill out for any complaints but again I was afraid of retaliation or even worse care for my dad.

My uncle has been shipped to the ER three times in one year: for infections due to poor hygiene at…read morethis facility. The nurses are rude, lie and back each other up in getting away with it. Awful communication with family! All three hospital trips we were NOT NOTIFIED!?! (Patient is 81 with advanced dementia.) How scary for him and us, his loved ones. Go to Bell Tower. Please. It's just too risky as far as being unsanitary. Wow.

I would like to say that my nurse Hanna does an AWESOME job at taking care of all my needs. She is…read morevery Polite & Professional. I enjoy our visits. She is also very thorough & makes sure I have everything I need during my illness. I like her as my nurse. Valerie Campbell Thanks Everyone For All Their Help During My Time Of Need.