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Trail-Rite Sales

5.0 (1 review)
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6 years ago

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WaterSports Central

WaterSports Central

(2 reviews)

Chad Hodge makes the place great - ask for Chad if you are interested in a boat…read more We have purchased several boats (MasterCrafts) from him in the last few years and have been thrilled with the process, attention to details, deals,etc. We don't think that we could have found a better place to do business. They live the lifestyle. If you don'tknow what they means, you shold stop by and find out. Their service shop has been a breeze to deal with also. Highly skilledand certified mechanics... You don't want anyone else working on your boat. They also have Wake boards, Wakesurf boards, skis, vests, ropes, etc. They are new and are building up their inventory, so I expect more is to come. At somepoint they will be taking over all the space at their current location which will allow for more inventory. They are owned by Watersports Central in Atlanta which is a premier dealership with huge experience. They are also great folks. The Seneca location has the major resource to back them up.

We shopped around between Hall Marine, JC Sports, and WaterSports Central and, while all of them…read morehave great salespeople and great products, Chad, with his incredible energy and enthusiasm, was able to convince us to purchase a MasterCraft. My wife hadn't had a lot of boating experience and this was our first boat so it was a real gamble to commit this much money but we took the plunge and had a bunch of 'newbie' issues trailering, at the launch, docking, pulling out of winter storage, etc. and she has been ready to sell it several times but every time I've called the shop Tommy (or occasionally another shop person) has been INCREDIBLY patient and helpful and there have been a few little things that they have fixed, corrected, or helped us figure out without any judgement or questions. I would DEFINITELY encourage anyone to purchase a boat from them!

Carry-On Trailer

Carry-On Trailer

(4 reviews)

Customer service is nonexistent! Pathetic how I've been…read morehandled by this company and their dealer in California. Their products is cheap, unsafe and they don't even return calls! I have safety and warranty issues on a trailer I bought in November 2021. I was told by the dealers district manager I had to contact the manufacturer! Really, once I had a warranty issue on my car and I took it to the dealer, they repaired the issue and they dealt with the manufacturer and I was out the door. Well that's not how TrailersPlus & Carry-On work according to Jason the district manager for TrailersPlus. I'm told to contact the manufacturer and I did, only to get the same bs run around from them. To date they've had my trailer for a month under lock and key and I'm not able to retrieve my trailer and unable to get anyone to call me back. They have my 9000 dollar trailer(had to pay by debt or cash, something shady about that also, maybe two sets of books?) I have all my paperwork to prove I owned the trailer they have locked up and supposedly repaired but their not totally sure??? The manager Brandon doesn't return calls, the district manager Jason (needs-communication skills)and hasn't seen the trailer(he's in Idaho????) but I'm told it's all ready? Now I've had to hire an attorney and will be taking the sheriff with us on an appointment (you can't get into the business unless you have an appointment, again strange but I'm starting to understand why) I made for June 2 2022 at 200 with the sheriff for our protection. CARRY-ON your trailers are in safety, I really don't care that your one of the largest manufacturers, your warranty and customer service is pathetic. TrailersPlus in Fresno is a shady operation and now they have forced this issue into ligation! DONT BUY FROM THESE COMPANIES, you'll have nothing but stress and wasted UPDATE:6/14/22 I called this manufacturer 4 times now regarding warranty and safety issues(tires, which the dealer said I had to do) I have NEVER recieved a call back from their "customer service rep" Not once!! I have tires that have cupoed and worn down to unsafe levels, vibration so bad it vibrated the screws in the panels thru, stripping thru! This trailer hasn't been pulled much or abused and it's only 5 months old!!!!! Pathetic that one of the major trailer builders is so un responsive and in caring for their customers safety! TRAILERSPLUS in Fresno ca has had my trailer for a month, and I'm told can't make any safety and warranty repairs without Carry-On approval! I'm also told that I'm the one that needs to make contact with the manufacturer!What!!! They don't care, like I said I've made 4 calls to the manufacturer and NOTHING!!! Wonder if these tires blow and cause an accident and they have been advised of these bad tires, maybe that will get someone's attention! I have seeker legal representation and I have to give them the chance to correct the problem but I don't see that happening! LOOK AROUND IF YOUR BUYING A TRAILER, if you need warranty, don't for one minute think CARRY-ON will stand behind their product! They won't! They have a design issue with their Patriot model but they do care! CUSTOMER SERVICE SUCKS!!!!! If they had no stars here I'd give it t UPDATE:6/23/22:::::::: I was told by Jason from idaho TrailersPlus district manager that with warranty on a brand new trailer I bought from them(TrailersPlus-fresno ca) I need to contact the manufacturer???) so I have(since this district manager Jason said I needed to for help on warranty, I've never had to contact a manufacturer with warranty issues, I've always taken issues like this up with the dealership I purchased from)I have made and left 4 messages with Carry-On and to date, NEVER HAVE GOTTEN A RETURN CALL, 4 messages!!!! So Carry-On is one of the largest manufacturer and they have the WORST CUSTOMER SERVICE POLICY EVER!!! DONT WANT A HEADACHE DONT BUY ANYTHING CARRY-ON MANUFACTURES!!!!! They don't stand behind their products, how can they, they WONT return calls! Pathetic TrailersPlus In Fresno Ca is worse yet!!! These trailers are not built well at all!!!!

Already want a refund, poor quality. I bought a *brand new* dump trailer to last me my lifetime…read moreall the bands around the leaf springs popped in the first few days. It's supposed to be rated for 10k I hauled about 2000-3500 and it already had to go to the shop where I bought it, it's covered under warrenty but I don't even want it anymore. I want my money back and I'm super upset

Leonard Buildings & Truck Accessories

Leonard Buildings & Truck Accessories

(8 reviews)

Absolutely deplorable customer service riddled with lies. I ordered a building, which had to be…read morebuilt. I originally bought the building with their financing however I have never received my payment book or email from corporate. I will be paying the building in full by the end of this month. When I contacted corporate regarding purchasing a building I was told Leonard had just purchased Cook's buildings and they (Leonard) were working through the acquisition issues as well as prior employees destroying electronic files. I found out today the acquisition was two years ago. My original delivery was never scheduled. The driver contacted me that he was on his way with my building nor did he want to move my original building as was agreed to during purchase and put in writing. I was then told my delivery was going to be one of two days Leonard would pick to which I gave the ultimatum either my day or refund my money. My building has finally been delivered but not without undue delays. Buyer beware Leonard is NOT an upstanding company. I've seen, through a microscope, single cell amoeba exist with more efficiency.

I spoke to 3 separate employees here about making a large purchase around $8,000.00. No one ever…read moreapproached us to ask if we needed help, we had to track down employees inside the building to find help. I had to drive here 3 times, and call multiple times to see when I could purchase the buildings and arrange delivery. Each employee assured me they would call back with more details after I left. Each time I called or drove there to see why they had not gotten back with me after we spent 30 minutes filling out order forms, they seemed more interested in if I planned on financing my large order. I can only assume this place is only interested in making cash off shady finance deals. The last time I called and asked why no employees will help make this transaction happen or call back, his only question was "do you plan on financing with us?" When I said "no, cash" once again... nothing. Never dealt with a company that had no interest in working with cash paying customers. Most unprofessional group of out-to-lunch guys ever. What a waste of time. Avoid, avoid.

Trail-Rite Sales - trailerdealers - Updated May 2026

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