I highly recommend against FlixBus. Their busses frequently run (very) late, and they don't make…read moreany effort to notify customers (no email/text/call). Whats worse is the busses often pick up in dark parking lots without any seating or protection from the elements, so you could be waiting in the rain or in the dark in an unsafe neighborhood waiting for hours. On top of that, there is no phone number you can contact for support, and the online chat support is inhuman. Here's one experience I had with them, as an example: On March 7, 2024, we arrived to the bus station 15 minutes early, per instructions. The bus station was actually a dark, empty parking lot with no seats and no protection from the elements, in a relatively unsafe part of town. This was doubly bad as it was a rainy evening in Austin and there was no covering in the parking lot. After waiting and the departure time passing, we contacted FlixBus only to find out that the bus was delayed more than 45 minutes. FlixBus made no attempt to contact us via email, text, or phone. Had we been notified, we would have waited in our hotel. Instead, we were left waiting in rain in a dark parking lot. As we waited, we watched the ETA online continue to grow to 55+ minutes. FlixBus put us in an unsafe and uncomfortable situation, and we expected a full refund. I have contacted the support team, and they made no apologies for the delay or lack of communication. Instead, they stated that their policy is that refunds are only issued for delays over two hours. I would have been more forgiving if we had received any notice. Airlines, trains, and other transportation providers notify their customers about delays, and FlixBus should be obligated to do so as well. We were not about to wait in the rain in an unsafe neighborhood with all of our luggage for nearly an hour hoping the bus would come. At least when airlines or trains are delayed they notify customers and you are waiting inside in a safe environment. FlixBus customer support was entirely unempathetic and unhelpful, and seemed to have no concern for the safety of their passengers. I highly recommend against such an uncaring company.

Had a decent experience on this bus. Arrived on time, but we were delayed in route about 30 minutes…read moredue to bad traffic. The bus was pretty full, but you had assigned seating. There was a working bathroom on the bus. It was direct from Szczecin Poland to Berlin Alexanderplatz. It was also quite inexpensive. I know it has a lot of bad reviews, but I would ride it again.

Everything worked smoothly for us. In fact, the driver was patient with me and allowed us to get on…read morethe bus even though I hadn't gotten the actual tickets yet. We drove slowly at times due to traffic. Narration was pretty brief but thorough. We first sat in seats that had funky audio but it was easy to move to a functional audio seat. Drop off and pick up locations worked well for us. We use hop-on buses as much as we can and I certainly recommend this company!

So these tour companies are pretty similar, but I had to give a single star because of…read moremisinformation. They advertise stops which are unavailable. It takes 2.5 hours for a circuit and only runs one direction. It is a hop on and off format. I only wanted to get off for two stops, East Gallery and Charlotten Schloss. The later is supposedly only on weekends. What? This was not disclosed anywhere, and worse was the manner in which one of the vendors replied. Guess they already had a captive customer. It would be too much effort to file a formal complaint so I YELP. My brief research with the competition. Be Berlin has an app to trek buses. Another company breaks it off into 2 separate routes so you don't have to go a full 2.5 hours if you want to stop in a certain quarter. However, maybe due to the yellow color I noticed this bus more often than the others.

From the owner: Mit über 200 Mitarbeitern, mehr als 70 Reisebussen, rund 4.500 Sitzplätzen und 30 Linienbussen sind…read morewir das größte private Busunternehmen in der Region Berlin-Brandenburg. Weniger sollten Sie in Sachen Buslogistik nicht verlangen. Bus Verkehr Berlin KG (BVB.net) ist Ihr kompetenter Partner in Konzeption und Planung, Organisation und Durchführung für: * Bus Charter/ Bus Vermietung * Buslogistik für Events in Berlin und ganz Deutschland * Incoming * Transfers * Limousinenservice * Sightseeing * Tagesfahrten Für ein unverbindliches Angebot schreiben Sie uns eine E-Mail oder rufen Sie uns an! Sicherheit ist bei uns die Nummer 1. Immer! Das gilt für unsere Fahrzeuge genauso wie für unsere Fahrer. Darum setzen wir auf modernste Busse und erstklassig ausgebildetes Personal. In unserer Werkstatt wie hinter dem Steuer.