I did not have a good experience with this company at all. The technician who came out was…read moreextremely rude and unprofessional. I originally called for a diagnostic, but they went ahead and did additional work without my permission or even informing me -- and now I'm stuck with an expensive bill I never agreed to. When I asked questions to understand what was happening, the technician kept brushing me off, saying "we just have to go," and wouldn't explain anything until I insisted, as a paying customer, that I deserve to know what's wrong with my unit before they leave. Even then, the explanation was vague and the attitude remained rude. When I brought up my concerns to the owner of the company, he was also very dismissive and showed no interest in resolving the issue. Instead of listening, he threatened to take us to court if we didn't pay the bill. And now, simply for asking questions and advocating for myself, I've been placed on a "do not service" list. This was an extremely unprofessional and upsetting experience from beginning to end. I would never recommend this company to anyone.

Very pleased with the professional service provided by M&W heating and air. The appointment was…read morescheduled and the technician was running a little behind schedule. He kept us informed of the arrival time and completed our service quickly and provided detail information as to what was done. Great job will refer any time.

Otis and his team were extremely thorough with my renovations to our rentals. He is very…read morestraightforward in letting me know what was needed for our homes and paid close attention to details. He is also very reasonable in pricing and very professional. I have worked with many contractors and he and his team are hands down the best I have ever worked with. Will definitely recommend for any project.

Company was assigned from home warranty company on Thursday, appointment was Friday, no call and no…read moreshow. Rescheduled with the owner for the following Monday, no call no show. Owner can't manage simple communication with a complete lack of respect for others time. Dog shit company!

Had an emergency and had to pull over, ended up being in their driveway for about one whole minute…read more Promptly , a lady came out of the business screaming and being very rude, even after apologizing & explaining we will just be a second and be out of her hair. Would be horrified to deal with this lady doing any business, do not recommend.

My drive is now 1yr old (All $9000 of it). I have some issues I am concerned about which may or may…read morenot be problems with the installation. After numerous calls to Michael's and being told they'd "be out" no one shows and lately I don't even get a call back. The only conclusion I can make is that it probably is an issue they're responsible for and I'm permanently on "Ignore". Over promise and under deliver. Seems to be a lot of that these days.

Did not finish the work he was paid to do. Poor communication, poor customer service. If you use…read morethis man get a legit contract and do not pay up front.

These guys are amazing!! I contacted Rio on Wednesday and asked if he could come Saturday so I…read moredidn't have to take a day off work and he said he could. He gave me a time of 10:30am-12:30pm. He texted me at exactly 10:30 to let me know he would be there soon. He showed up and had my microwave installed in 40 minutes. I could not have asked for a better experience. I will definitely call them again!!

After seeking out two other quotes and getting no response, William was the only one with great…read morecommunication and getting back to me. He is honest and that is difficult to come by these days. Despite some surprise water damage his team got the job done in time for my painter to get in so carpet could be installed.

I would suggest that if you have a big job that this contractor is not who you should choose. It…read morewas delay after delay, his staff showing up when they wanted to, showing up late to go and do other quotes while on the job, neglectful in their duties (did not cover floors and left our home an absolute disaster), put 3M duct tape over the holes he (owner) created in our sheetrock because they covered our electrical receptacles and literally slapped mudding over it. He does not have a standard crew and has no pre-planning ability thus leading to unnecessary delays. We decided to part ways with him as our job was scheduled to be completed in January...it's March and still "looking for someone to assist him". We should have stuck with our initial thoughts of severing the contract last month, but decided to give him (owner) a chance to fix it. When we had enough and asked him to finish the paint job that he was fully paid for and we would complete the project at a later time he came to our home gathered his tools and left without completing the job. I have receipts showing he was paid in full, video of the state of our home, text messages and contract to prove all of this. Save yourself the headache and hire someone else. He has multiple names for his business and recently merged with his wife using Navy & Grey designs! We didn't do any business with the interior design so I wouldn't deter anyone from trying her services. Be aware of his multiple business names! #Navy&GreyDesigns #OldOakRenovations #William BarnesHomeServices

Very professional and great communication. The job went as perfect as possible. Would definitely…read morerecommend.