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4.5 (2 reviews)
Open • 9:00 am - 5:00 pm

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National Indoor RV Centers - Las Vegas - Lift on outside of coach

National Indoor RV Centers - Las Vegas

(127 reviews)

Upgrading to 4-stars since I still haven't had actual service. My initial 1-star was based on a…read morelack of response to a service request. Here's the update: Service manager Jase reached out to apologize for the failed communication. He said there's been a few changes and they have addressed and are continuing to address the service communications. I understand these things happen with employees and sometimes management might not be aware, so kudos to NIRVC Las Vegas to being open about the disconnect and their desire to improve. I feel much better. I'd love to upgrade to 5-stars on my next update when I have an opportunity to use the actual services for maintenance and repair.

I would like to acknowledge two exemplary NIRVC employees: Sarah West and Austerberto Torres…read more Sarah was very proactive in addressing a recall issue and another service requirement for my vehicle. Prior to her involvement, I was not receiving any communications from the assigned service advisor. Sarah was able to get things back in track, communicating with me to get the work scheduled and completed. She also followed up to my inquiries in a timely fashion and reached out to ensure I was satisfied with the end product. Truly grateful for her involvement, outstanding customer service and professionalism. Cannot wait to work with her again! Austerberto is the "gold standard" as it relates to customer service. Austerberto helped me with an issue with my vehicle as my battery was unexpectedly discharging for reasons unknown. He immediately identified the issue and recommended a solution. Please keep in mind, he works in Valet Services (the Manager), and is not a Service Advisor. However, in speaking with others, these type of actions are common as he always goes above and beyond to help customers. Austerberto naturally exudes positivity and professionalism, creating an atmosphere of comfort and trust for NIRVC clientele. He is a "shining star and leader" at NIRVC who appears to manages his area of responsibility very well and truly has the "pulse of the customer."

Road Bear RV Rentals - Monument Valley

Road Bear RV Rentals

(28 reviews)

Eastside

We've now rented from Road Bear twice for trips around 2-3 weeks long. Their rigs are in excellent…read morecondition and on the occasions where we did have an issue (there's always going to be some issue with an RV when you drive it for a few weeks), their customer service line and related support was great. We definitely plan to rent from them again!

Rented a RV 21 months ago B-WAC-2253177. The trip an RV was a disaster, but I never wrote a review…read moreabout it because Road Bear was going to do the right thing and give us a redo trip. Just called today to set up our trip and how lucky for me they "updated" there system and any old reservation from 2023 and back are no longer in the system. The trip started fine until we reached the RV park at 12am. No water hoses, sewage lines or TV cable for full hook ups, NOTHING. Next the slide pop out had trouble opening. Next the fridge stopped working and a strong smell of ammonia was coming from it, next the CO2 alarm started going off and never shut off. The alarm was so loud (and rightfully) so the RV park made us leave. We then had to rent a hotel for the duration of our trip. The 1800 roadside service number I called had me on hold for over a hour with finally no one to service us. This all sounds like the worst experience right? Yes, but I was told my account would be noted and a redo trip was appropriate. I didn't want my money back. I wanted exactly what they said they would do. Family trips are not easy and not something we can do every year, but 21 months later and a baby later we decided to have another go at RV'ing. I've rented before from Road Bear and every time we had a issue they solved it, but now with "The new system" I'm screwed? So when you rent from them babysit and double check their work, make sure everything is working and all equipment is ready and if you have any issues just know they will fight you now tooth and nail on their screw up thanks to the "new system". I was told by someone I was clearly bothering that an upper management person would reach out to tell me in a higher paid voice I'm SOL.

TraderNet - rv_dealers - Updated May 2026

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