Was planning on coming to buy a boat but after reading the comments. I'm glad I didn't go to buy. I submitted a request online twice to trade my current boat but no response after a couple of months. I guess that was a good thing at the end. read more

Would not take personal check so gave certified check in full, 2 weeks + later still have no title. No returned phone call from Office administrator. Very frustrating. Leaves me to wonder are Titles used as leverage for business loans that are outstanding. Have contracted for a slip sitting empty I am requesting information on Title to my boat read more

I've purchased 2 boats from Boulder Boats which is now "Tommy's Boats" - and can say that the change has been the absolute WORST EVER. When you're a Buyer, they treat you great, like royalty, but when you're a Seller and you place your boat on consignment with them, then they sell it and tell you that you'll have a payment sent to you in 30 days but never send the payment, nor will pick up the phone to speak to you and when you finally get an attorney involved they say they'll send the check, but do they??? NO they don't, just more excuses. In my opinion Tommy's Boats are THIEVES and haven't a single ounce of integrity. It's no been over 65 days and Still NO Payment - this isn't how you treat a customer who spent over $250,000 on the past 10 years with you. read more

On April 2nd I took my Chaparral Sunesta 233 in to Tommy's Boats 615 W. Lake Mead Pkwy in Henderson Nevada. I brought it in for an annual service on March 20th 2024. There was nothing wrong with the boat, I just wanted to make sure it was serviced for the upcoming boating season. The bill for the service was $978.58, which was a little high but typical. I paid for the service and picked up the boat on April 2nd 2024. a few days later, we took some out of town friends out to Lake Mead for a fun day of boating . We didn't get far before the boat engine started to overheat I called the service writer at Tommy's boats, to let them know about the failure. They wanted me to bring the boat in to the shop. I explained that the seawater pump, that they had replaced ( the rubber impeller), was hot to the touch, they asked if it was leaking, I said no, but then later it started to leak. Luckily we were able to get the boat back to the launch ramp without damaging the motor. After a very disappointing day, I returned the boat to Tommy's Boats, the next day they informed me that my Pump was bad, and they would be happy to replace it for over $800.00. I told them I did not trust them any longer and they were not allowed to touch my boat. I do not believe they tested the pump, or it would not have failed 5 minutes in to the water. What a sad way to do business, I would never recommend them to anyone, the entire experience was horrible, it felt like they were trying to rip me off in everything that occurred, even trying to make me pay for there incompetence. Never once did they say they were sorry about my ruined day at the lake! Honestly I don't think they cared, they just wanted more money! read more

You shore don't false advertise! Above-and-beyond service--they also employ a salvage crew for your boat when it inevitably and NOT surprisingly(let's be honest) sinks. I have only one complaint: I'm not sure upselling me on the anchor was quite ethical, imho... Overall, though, I am one happy camper! I can't thank you enough for confirming my suspicions that I would fare much better on land. read more

Update: Response to Dealer Response. Though I appreciate you trying to clean this all up after the fact, I didn't respond to you privately because I felt it was unnecessary. First of all, despite all of our issues and concerns throughout the Buying Process with your Dealership, we never heard from you, nor had we ever even heard your name until this Review was posted. Where were you while you're Team was feeding us a bunch of false information? It would have been nice to hear from you when I was upset that we were sold on a Boat you didn't own, and the Demo process that wasn't possible because the Boat was in AZ! Secondly, your Finance Team is the one that suggested that one of us drop off of the App for the chance of a better rate and less money down. We did so, per the advice of your Finance Team. And yes, we did take our Loan somewhere else, per the advice of the Lender that you worked "so diligently" to obtain. America First Credit Union advised me to take my deal somewhere else, because I was going to be spending $34.k on $17.k Vessel. And for the record- they were able to put myself and my co-signer on the Loan after I went down to the Bank myself and took things into my own hands. With regard to your "Skin in the Game" comment- is that a Financial Term? I find it strange that you call it one thing, and the Lender you worked "so diligently" to find for us calls it something else. For the sake of understanding, I'll use your terminology.... "Skin in the Game", for the Bank, would be loaning me money to buy a boat, that's actually worth the amount they're loaning out- or in my current case, loaning me money for a vessel that's worth more than what they loaned out. It was the Lender that advised that the reason they needed so much money down, was because they didn't value the vessel at what you did, and we had to close the gap with more cash. Again- I appreciate your effort in trying to clean this up, but please don't waste your time trying to manipulate, twist and contort the situation on my Post. *********************************************************** Such High Hopes when I contacted Boulder Boats... Should've been easy- ended up being a long and drawn out process (despite a 760+ Credit Score and 10% Cash Down) and we inevitably ended up buying down the Street. Initially called about a Boat seen on Boat Trader- come to find out that almost everything they have on there has been Sold for months and they "leave the ADs up to draw people in". Ended up finding a Boat that would work for us that they had in AZ (we are in Vegas). I was impressed with their Demo Process, their knowledge of everything Marine, and the ease of applying for Financing, however... after waiting over a week to get everything done, we were told that the Boat was on consignment, and we would have to either fly out to AZ to demo the Boat, or Sign all of the Docs without ever seeing the Boat in person because it "can't leave the State until it's paid for in full on a Consignment Deal. The fact that they don't Own the Boat, and are just selling it for someone else, should've have been disclosed at the very beginning of any conversation about buying it, and/or Selling me on the Demo Process. After expanding our search, and Buying an amazing Boat down the Street (which only took 3 Days to get home), we realized that every Boat we were looking at with Boulder Boats was priced way over the NADA Value, which is why we couldn't get a decent deal while financing. Every Boat we inquired about, came back at 80-85% to Loan ratio, which meant the Bank valued each Vessel at 15-20% less than the Dealer was selling them for. I can say this- Brittany in Finance was Stellar. So good, that we took the Loan she was able to get for us, and brought it to another Dealership, for a different Boat. She was so helpful, that we wanted to stay with her despite the issues we were having with their Sales Team, but just couldn't find the right deal with them. Having dealt with Boulder Boats, and a Competitor down the street within the same 2 weeks- my Family and I feel we've experienced both ends of the Spectrum. I hate to say it, because it's "BOULDER BOOATS"... but the experience we had with them was frustrating, and nothing more than a waste of time. read more

David our sales rep was awesome! Tristian help with all the extras ! The entire process was smooth and easy ! We looked online started the process and when we came in the entire crew was amazing ! Thank you Boulder Boats ‍ read more

Tommy’s Boats - Boat Dealers Near Me - Henderson, Nevada

Boulder boats is the GREATEST place to buy a boat.... Save your time and money and look no further than Boulder boats. The friendliest and most knowledgable staff that I have ever seen from any dealer. Their customer service and satisfaction is elite. Also the 10% off boat and sport gear for life after you purchase a watercraft is a plus. Every time I walk in I feel like family which is always a good feeling. Shout out to David H. for finding us our perfect boat. Thanks again to the whole Boulder boats crew for an awesome buying experience... So yes I would not only recommend buying your boat here but I will be back for my future purchases as well. read more

Tommy’s Boats - Boulder boats - Boat Dealers Near Me - Henderson, Nevada

buyers beware. Boulder Boats is nice when you buy the boat. When I went to the lake my seat broke. They tried to tell me it wasn't covered on my warranty. I just bought it. Here I am again 1 year later. I put 10 hours on the boat . I called Kirk and asked about selling it.He said they were out of used boats and if I brought it down he could sell it for sure. I called back to set an appointment to have him look at it. We dropped it off. He called me and didn't remember much. He denied setting the appointment to drop it off. He said he would not start charging me storage till the next day. Very rude and over worked or something. I will never buy anything there again. I do not recommend you either. read more

Purchased a used nitro z-7 this was my first boat and clearly did not inspect it thoroughly before purchasing my bad. Trolling motor lasted 2 trips before going out on me. Batteries were bad within a week and it was very challenging to get a response to get them replaced. To be fair they were covered. Got an extended warranty that seems to cover nothing besides the motor catching fire. Now my wind shield slipped its seal. Contacted boulder with no answer. Got it back into place with some replacements screws. Now today the whole frame collapsed on the water and am getting quotes to get it fixed. Still no response. So if you repair boats or are not a new boat owner maybe you could trust purchasing here. For me I would not recommend them. Awesome way to treat an out of state full cash boat buyer. Update the warranty they provide is worthless. No authorized boat repair will deal with them because they do not get paid for their work! Now I have a boat that needs 3k in work and isn't 6 months old. read more

I never wanted a boat. Until I did. I didn't want just a boat, I wanted a pontoon boat. Why? Because Pontoon boats are awesome! What I did not want, was the experience of buying a boat. Let's go back in time shall we? 3 years ago I was a guy from Los Angeles, driving a supercharged Audi Q7. If you would have asked me what a black tank on an RV was, I would have said, "the tank that is painted black?". I knew nothing about camping other than "glamping" tents that cost $200/night. How did that guy from 3 years ago end up with a Ram 2500 Cummins, a 40ft 5th wheel and now a pontoon boat? The simple answer is "a lot of money". The best answer is people. I love camping and I love being outdoors. My wife, not so much. But we have three kids and it's all about them, right? The only way I could get my wife to go "camping" with us, was to give her a King bed and a private bathroom. So that's what I did. Two and a half years ago I had horrible experiences trying to purchase my first travel trailer. Horrible until I walked into a place called Johnnie Walker RV. I can not say enough positive things about Johnnie Walker RV. If you want a trailer or an RV, do not go anywhere else or you will be sorry. Trust me. But why you ask am I talking about Johnnie Walker RV in a review of Boulder Boats? Because they gave me the referral to Boulder Boats, thankfully. And I love them. I am not the type of guy that spends 10 months researching pontoon boats. I am able to drill down on what I want after a few hours of internet research. So when I contacted Boulder Boats, I had a very good idea of what I wanted, and the price I wanted to pay. When I called them for the first time and spoke to David, I was very apprehensive. It is never fun dealing with sales people. But David promised that he understood my wants and needs, and he promised there would be no game playing. I am here to say he backed those words up. Before you purchase a boat, they set you up with an awesome guy named Kirk. He takes you to the lake with the boat you want, and shows you all you need to know about that boat. Cool guy, and he really knows his stuff. He does not like to wear seatbelts in the car, so if you see him, tell him Rod said, PUT ON YOUR SEATBELT MAN!". You check for any issues, and if you find any, they obviously take care of them. Incredible service? Yep. A common practice when making a purchase of the size is the old bait and switch. That did not happen here. I explained to David what I wanted, what I wanted to pay, and he emailed me options. 3 days later I owned the boat. Simple as that. You know when you go to buy a car and a 1 hour process turns into 5 hours? That did not happen here. Signing the paperwork took all of 10 minutes. No up-sells, no BS. Just a simple and honest transaction. The way it should be. I should also mention they have a store. They made sure I had all the required-by-law items for the boat, as well as some extras. I assumed I was paying more purchasing items in that store than what I would pay on Amazon. Surprisingly, when I went home and price matched, I was wrong. In some cases, the items were actually less expensive than what I found online. I spent an hour in the store asking questions, and not once did I feel rushed or that I was bothering them. You can shop in the store knowing you are not getting ripped off. This was my first boat purchase, and Boulder Boats went above and beyond my expectations. I am not always easy to please, but miraculously they did just that. Are they my Johnnie Walker RV of boats? Only time will tell. But I can say that if I were you, and you are thinking about buying a boat, look no further. David, Brittanie, Gwen, JT, thanks for all your hard work. Because of you all, I own a boat. My extended family keeps growing. read more

I just made my very first boat purchase. Not knowing where to start, I first went to Boulder Boats where I found Neil to be a wealth of exactly the information I needed to know what I wanted to buy for my family. A month later, I continued to shop but found myself back at Boulder Boats for my purchase due to the quality of customer service from Neil. The more amazing part, after making my purchase, is that their ongoing support and customer service has been equally as great after my purchase which is so unusual these days. This included taking us to the lake for training as well as other service items related to the new purchase. No regrets here and would highly recommend this business. They know how to treat their customers. read more

Never going there again, went to buy some shrink wrap tape for my project, and they just flat out refused to help me out, I even told them I would pay more but they were just rude and no help, went to G marina, they were awesome no issues there. read more

Horrible service. took the boat in for service and to have the stereo amp replaced under warranty after it went out. I live 4 hrs from Las Vegas but this is the closest place to me to get my Malibu boat serviced. They had the boat for 2 weeks and couldn't get the Amp by the time I needed to pick up the boat. I asked if they could send me the amp when it finally came in so I didn't have to tow the boat back which again would be a 4 hr drive. they originally said that wasn't a problem. When the amp finally came in the said they would not send me the amp until I sent them the old amp first or I could bring the boat back in. I said i would send the old amp in once I installed the new amp but they said they couldn't do that. Their reasoning on this made no sense and they didn't care that this was incredibly inconvenient. I then talked with the service manager who was equally rude and didn't care how inconvenient any of this was. Would not recommend Tommy's Las Vegas for their service. read more

Everyone there is amazing and friendly. From the reception to finance to service to sales and even the GM, they're all great. We had a blast with Kurt test driving our Advantage Party Cat and Dave was awesome in the sales department. Seriously, if you're looking to buy a boat, don't waste your time going anywhere else. read more

Tommy’s Boats - Love our Advantage Party Cat we bought from them. - Boat Dealers Near Me - Henderson, Nevada

Buyer beware! Purchased a Malibu 24 MXZ last year it has probably only been towed to the lake 20 times at a distance of 4 miles round trip from our storage in Boulder City, down the hill to the water. The last couple of times I towed it I noticed the trailer brakes didn't seem to be working so I took it in to have BB look at it, assuming something failed, the boat also had some things that I needed to them to look at that also should be warranty items. The port side surf gate will not fold in every once and a while and some other minor stuff. After they had my boat for 6 days from the time I dropped it off with no update, I called thinking they found something major wrong, come to find out they couldn't duplicate the surf gate issue and the Trailer brake system needs to be flushed and refilled and it's NOT covered under warranty. They said the brake system has water in it from backing the trailer in the water when it's hot outside???? WHAT??So decided to call Malibu this can't be right, after multiple calls the first day with no response no return phone call, I called again today and was told they would get back to me..... No call back again. Didn't they build and engineer the trailer to go into the water when it's hot outside??? It's a BOAT TRAILER. HOW IS THIS MY FAULT??? They also suggested I wait 15 min when arriving at the lake before backing it in. I told him I normally prepare my boat then wait in line when I get there which is normally a minimum of 30 to 45 min process. I must have to wait an hour and put ice bags on the brakes. Still not covered under warranty so I will be paying my service charge and for the brake repair which I am sure is going to happen again this year. I hear Master Craft and Tige have great customer service and they stand behind their product. THINK HARD BEFORE YOU DROP $80K to $150k on a MALIBU BOAT. Or just consider they really don't have a warranty. Maybe Malibu denies as many warranty repairs as possible savings hundreds of thousands of dollars. read more

My experience with boulder boats started off great and the service turned out to be extremely poor quality. I was looking for a wakeboard boat at the end of last season so I went down to Boulder Boats to give them an idea of what I was looking for. The staff is incredibly friendly and helpful. They recommended a 2003 Tige that was fairly priced. I purchased the boat and there were quite a few different things wrong with it. The fuel gauge was broken, oil light stayed on, bimini was cracked, RPM problems, wakeboard racks were loose etc. Boulder told me to write down the problems I encountered for a week or two then bring it back and they would repair it free of charge. I had a total of 16 issues that I wrote down and they brought it back to the shop. This happened to be at the end of last season so I just got a chance to take it back out. They literally didn't fix 1 thing!!!! My first ride back out, the RPMs were still sky high and the boat kept almost overheating. I took my wife wake boarding and within 10 minutes of riding, the wakeboard rack fell off the boat and was a couple feet from smashing into her, the bimini wasn't fixed at all, the fuel gauge is still stuck at full, the oil light is still on, and the worst part: I took a look at the impeller (a 10 dollar part) and it was completely fried AND HAD NEVER BEEN REPLACED!!! This is the first thing they should have looked at with RPM problems. I am assuming they wanted it to overheat to get insurance money otherwise putting a new impeller in is a no brainer!!! Very disappointed overall with my experience. The boat is a beauty but it costed me 3,000 dollars to get these issues fixed. I have friends who purchased through Boulder as well that experienced similar issues. read more

I brought my boat in three weeks ago for a detail and summer readiness check. The staff was friendly and seemed to be very helpful. I was told it would take a while because this is the busiest time of year with people getting ready for boating season. This wasnt a problem because I was not in a huge hurry. I was informed after the first week that my detail was complete and there were some issues with my trailer brakes. I authorized the repair. More issues were found, I authorized more repairs. Understandable, the boat isnt brand new so problems arrive. I was told it would be ready Tuesday, it wasn't. I was told it would be ready Wednesday, it wasn't and so on until Saturday. It was supposed to be finished Saturday morning, it wasn't. I finally received a call at 4:30 in the afternoon that my boat was finally ready. I paid and went out to get my boat and I see that the cover is not on my boat. I climb up on the trailer and my boat is FILTHY. The boat was 10X dirtier that when I dropped it off. My boat is not new but it has not spent 1 night of its life outside without a cover on it. Then I find out that it has been sitting outside with no cover on it for the past THREE WEEKS. This was upsetting to being with but the initial reason I brought my boat in was to get it detailed and now it is COVERED in dirt on the inside. I mean literally COVERED in dirt. We had a light rain and dirt storm this week and these people didnt think to put the cover on my boat. I am extremely disappointed, frustrated and enraged that a "BOAT DEALERSHIP" wouldn't take the time to put a boat cover on a boat that just had a $415 detail done to it. This was my first dealing with Boulder Boats and honestly, I do not plan to go back and I would not recommend service from them. I cannot believe they would not take care of someone's property and had absolutely no respect for my boat. read more

HORRIBLE BUSINESS PRACTICES! HORRIBLE CUSTOMER SERVICE! I Signed a contract to consign my boat here. They sold my boat a month ago and my boat has still not been paid off and I still have not been paid! I called them 2 days after it sold, and asked them what I needed to do, or what was next. They just said it will take some time. After 2 weeks of not hearing anything I called them. They said they had not received the pay off yet. Would have been nice if they would have told me! I got it for them that day. That was 2 weeks ago. How long does it take to wire money and cut a check? My wife works for a car dealership and does this daily. Her company has the bank paid the next day and can cut a check immediately. My question is what are they doing with my money? We have called the Manager multiple times, got the run around and nothing has been fixed. I recommend all friends and family to steer clear of Tommy Boats. read more

Do not trust Boulder boats. These guys are extremely sketchy, especially the general manager Jalen. I have a brand new Malibu that has been broken since day one. There are numerous things wrong with my boat. It has broken down 10 plus times. I've gone through 5 impellers. The tower speaker is blown. The batteries die after 5 minutes and Jalen wants me to pay to replace the batteries even though they have died that quickly since I bought the boat. The surf gate is broken as well but of course Jalen claims it's not broken even though I have to reset it every time I switch sides. The trailer lights and connection constantly breaks. The plug has to be replaced for the trailer. The wires have to me replaced in the trailer. The list goes on. I don't even have 70 hours on my boat yet. This started happening from the very first time I ever took the boat out. I spent $162,000 for a broken boat that was brand new. Jalen has had my boat in service for a month and a half. They keep giving me dates the boat will be done by and keep failing to finish by those dates. They lie non stop. Jalen claims that my boat is ready to go even though items remain to be fixed per warranty. He can't answer simple questions because he knows he's lying and he knows my boat is a lemon but won't admit it. Instead he acts like a brand new boat breaking down all the time is not big deal and claims that 70 hours is a lot on a boat. I would never recommend buying a Malibu to anyone and especially don't buy from Jalen and Tommy's/Boulder boats in Henderson. Never take your boat into service there either. You'll waste all your money and time. You'll never get to use your boat and they will tell you it's normal. Jalen should be fired. read more

This place is a joke they dont run a good business took down my number twice and never called back. They say they take trade ins and buy used boats but unless your buying a new one from them they just lead you on and waste your time stay away if your smart. Support a smaller family boat business you will have a better experience read more

Amazing customer service and well worth the 1700 mile round trip drive. Lucas and Stewart.. Thank you for the amazing customer service. The entire staff was amazing. read more

Tommy’s Boats - Boat Dealers Near Me - Henderson, Nevada

Great company and great team. Lucas made our boat purchase seamless. If you need anything go to Boulder.

My wife and worked with John from Boulder Boats for about 3 weeks trying to get information on a consignment boat they were selling. When he finally got the owner on the phone to discuss our interest a few weeks later, we put in an offer within the hour, hoping to close the deal within a few days. It has now been 5 weeks and we have not heard a word from John by email or phone. Even if the owner wanted more money (we were ready to pay more), he should've reported back to us to keep the deal alive or try to get us into a different boat. The lack of follow-up is extremely disappointing. Fortunately, we took the initiative to locate a comparable boat on our own that has better equipment and and we're looking forward to the 2017 boating season. Based on our experience, I would not recommend buying a boat through Boulder Boats Las Vegas - especially not a consignment/brokered boat. read more

I want to HIGHLY recommend Boulder Boats to anyone considering purchasing a boat. My wife and I are relatively new to boating. We bought a small Yamaha jet boat last summer, and loved it. Then we tried surfing on a friend's boat, and decided to upgrade. After considering the different options, we felt the Axis line of boats (built by Malibu) represented the best value for us - lots of wake, lots of room, great handling, great ergonomics, and best value for our money. We began by talking with the General Manager, Mark. He took a great deal of time to talk to us about what boat might fit our needs, what boats wouldn't (and why), and how to get the most value for the best price. He took the time to understand our family's needs and abilities and our intentions about how the boat would get used most of the time (do you really think you'll have 17 people on the boat with you?). I've been in sales a long time, and Mark comes across as trusted advisor, more than guy trying to close a deal. He introduced us to Dave Humphries (sales person) and Dave helped us consider the different options, and get out on the lake for a demo. We ended up settling on the A24, but the A22 and T23 were in the mix, and probably would have been great choices as well. He offered us a fair price on our trade in, and what we feel is a good price on the new boat. Hayden took us out for a demo, and helped us select some "starter" gear when we got back to the shop. He was considerate in recommending low and mid-price gear for our mostly beginner family. Again here, we didn't feel "oversold" in an area where I'm sure their margins are good, and they could have pushed products that would have cost us more, and we might not have realized the benefit of. Thank you, and well done. Our thanks to all the team at Boulder Boats. We had a great experience at every interaction. We felt that we, our time, and our business, were valued. We look forward to having them help us service our new boat. And, if we ever decide to look at new boats again - my wife says we're keeping this one for 10 years ;) - we'll definitely feel comfortable working with them again. read more

Boulder boats has amazing staff that are very helpful and nice. I definitely would recommend checking out the shop and all that they have!! The kids could also enjoy the mini basketball court and kids area. Great place to go!!! read more

Lucas and Greg are outstanding - know their stuff and take great care of their clients. Highly recommended

Always a great experience! They got me in at the last minute to wi Geroge my boat and had it all done in 2 hrs!

Purchased my boat on 5/15/15. Great and friendly customer service, from the IT Guy to Accounting to the Front Desk Lady. My sales representative was John Kozich. John is very knowledgeable and easy to to work with and will treat you right. If you are in the marker for a boat, I highly recommend stopping by Boulder Boats. The auto dealers can really learn a ton about sales and customer service from Boulder Boats. read more

Purchased my boat from Boulder Boats in Henderson this summer and had a great experience. My salesman, John Kozich, was a true professional. He walked me through the process from beginning to end, including all of the features of the boat, suggested maintenance, the works. Even took my calls after the sale when I had questions. He'll definitely get my call when I'm ready to move up to the next one. read more

While it's pricey, that's a boat thing. Gary is a pleasure to work with. Left our boat her a while, he was super patient.

Boulder Boats was great to work with! They addressed all of our concerns and were very patient with us (first time boat owners.) A misunderstanding resulted in something that they rectified at their expense. Their goal is to have their customers walk away completely satisfied and it shows! read more

This company nearly ran my family off the road. If they are not courteous drivers one will only assume they do the same with their business. Was coming on to the 95 and the right lane was backed up. We literally had no where to go. What kind of business drives around like that and does that to a family with a toddler in the car. What a way to represent your business. Courtesous driving goes a long way, now you know. read more

I can't say enough about how much we've enjoyed working with this company!!! Our sales person, Lucas, was amazing! We're from Utah and wanted to purchase an AXIS, but could not find one in Utah that we liked. We found one at Boulder that we absolutely loved! There was a minor miscommunication, but Lucas went above and beyond our expectations to take care of us. Recently we had a code show up on the boat. The dealer here in Utah gave us wrong information and was going to charge us for a repair that did not coincide with the code. We called Boulder, they researched the code and got back to us immediately with a resolution - at no cost!!! Their customer service is the best I've seen! Thank you for taking care of us! You guys are the best! read more

We were financed with 2 different credit unions and were given a sales rep by the name of Lucas. We asked to have our name put on a list for 2 different boats when they would be available to purchase (I believe that never happened) No follow up, no call and still no boat. We finally have gone out and bough from a private party and that's very poor business. I even made a follow up call to let the sales rep know how frustrated we were. Guess this is no concern to Boulder Boats. read more

Marty was awesome! I've had a problem with my speedometer since I bought the boat back in 2013 and I took it back to Dry Dock Boat Sales and the marine shop of Las Vegas where I bought it. I took it back multiple time to have it looked at. They told me it's not that big of a deal after a 3rd time at the shop. I took it to Boulder Boats and the first time they thought it was fixed, it wasn't and Marty said to bring it back and we will take a looked at it again. They figured out the problem and for the first time since I bought the boat the speedometer worked. It doesn't sound like much but it was cool to find someone that cared. The technicians at Boulder Boats must be a little sharper then the crew over at the marine shop of Las Vegas. read more

My wife and I were in Vegas for a mini vaca, we decided to do something different, so we ventured out to look at ski boats. We heard about Boulder Boats, and decided to check out the inventory and the shop. The inventory was impressive, both new and used. The showroom floor was neat and made to view the boats from all angles. We were able to climb in and around the boats with ease, and stay as long as we wanted. We were accompanied outside to the huge lot to view just about every boat I have ever heard of. The choices were many. We were never pressured to look at any particular boat, or steered towards a higher priced model that we weren't interested in. John in sales asked all the right questions regarding our use, experience, needs and plans for the boat. He was extremely knowledgeable, courteous and professional. He followed up with an email the day after, and left it open to us to get back to him with our plans. Honey in the PR department accompanied my wife and I during the whole visit, adding a warm, welcomed touch to the experience. We stayed well over the time we planned, due to the relaxed atmosphere and kindness of John and Honey. I will definitely be back to look over their boats and service in the future! LRF read more

So my husband and I went in several times and talked with the salesman John Kozich, we looked at a boat several times and decided to put in a offer, we were told that he would put our offer in and we would hear something the next day, never heard anything and he got in touch with us and said for sure we would know something on Saturday, Tuesday came along and he calls and informs us there is another bid in that has been accepted and at the time we put a bid in no one at all was looking at this boat, I truly believe he got someone to over bid us by a little bit because it was a repo boat and once they realized our offer was to be accepted he got someone else in to bid a bit higher, so they would get a great deal! John Kozich is dishonest, underhanded and we will never ever shop at boulder boats in our lifetime! What a disgrace that place is! Very sad thing is someone else before us put in a bid and tried to get the boat, we asked to see the boat and he says I don't feel right about showing a boat that is already with a bid on it, so obviously the person couldn't get the boat, so that is why we got to see it and put in a bid ourselves, so I ask why was it ok to show the boat after we were waiting for our bid accepted or not? That is why we believe they made sure to cheat us out of the boat! Very Very dissatisfied customer! read more

My husband and I traveled from the Bay Area to Boulder Boats to purchase a 23' Baja Open Bow, the boat of our dreams. The boat was serviced, detailed, water tested and ready for it's new owners. I had forgotten the kind of service you get at Boulder Boats even existed anymore. The staff is knowledgeable,friendly and very helpful, they know you by name. From start to finish our experience was amazing. Lucas was our salesman and in working with him we made a friend. We had some issues since we lived so far from Henderson, and decided to pick up the boat ourselves. Boulder Boats went above and beyond what would be expected to support and help us. They stood behind there customer satisfaction statement. We will be looking for an additional boat in the future, we will look to Boulder Boats for that purchase. Thank you to everyone at Boulder Boats for the good old fashioned customer service and really caring. Carole K. read more

Purchased a consigned boat, 10 years old, with many working parts, so it is understandable that things will more than likely be less than perfect. That was completely understood on my end going into this nightmare. We drove 5 hrs to our appointment (arranged in plenty of time) for the lake test on the boat. Upon arrival, John and Kirk were both arguing over who had more work to do than the other and neither wanted to be pulled away by a customer standing right in front of them to perform the lake test. (professional? nope) It was decided that Kirk would help us out, (who in the end is a stud and was apologetic about his/John's little argument). Then we were told there was a problem with the generator, and they were working on it. They knew in plenty of time that we were coming, took my $500 deposit, and had not even brought the boat to their shop from the consignee's house after it had been sitting for months or years to ensure everything was ready for our inspection! We arrived at 9am for our 9:30 appointment, and did not leave the store until around 1pm for the FIRST lake test. 1st lake test - 25 minutes to the boat ramp, backed boat into the water, boat would not start. Kirk and I looked at everything we knew to check out, no luck. 25 minutes back to BB, mechanics had bumped a connector apart while working on the generator. 2hrs to figure this out and then back out to the lake for test attempt #2. 2nd lake test - 4pm or so we head out, back the boat in the water, boat fires up, I get the thumbs up from Kirk, park the truck, hop on the boat. We get to the no wake boundary and alarms start going off, the motor is over heating! We limp it back to the dock, load up and head back to BB. Kirk was outstandingly professional and patient in our presence, I am sure that was not the case with his support staff and the conversations involving this situation. My wife and I were up since 3am, and we were now at 5pm with a 5 hour drive ahead of us and absolutely no confidence in this boat. I can understand these problems, and still wanted the boat, so I explained to John that I would be willing to let them fix everything and would still consider buying if it could pass a lake test FLAWLESSLY. It later did pass and performed fantastic, so I had to deal with the typical sales pitch and haggling BS you get with all salesmen, and we bought the boat and enjoy the heck out of it. Moral of the story is, unless you are bringing $200,000 to buy a new boat, DO NOT go here for anything that requires two or more of their departments to perform in tandem. I have no qualms with the mechanics, I am sure they are overloaded and sabotaged by management/sales dept. and are probably very good at what they do. Sales dept. are like all sales people, the finance ladies were great, Kirk was great. Parts dept.? Still not sure on them; I ordered some parts while we were there, about a month ago, was told they would be shipped to me in a week or so, still nothing and no follow up from anyone there. read more