STAY AWAY! This is hands down the worst dealership in the nation. I have never seen such a lazy and…read morecareless dealer. I ordered a vehicle that was supposed to be drop shipped at my local dealer. That did not happen. Instead they put over 600+ miles driving it to me. Now I have a car I can't register because they didn't know how to do the paperwork correctly. My county office never received the paperwork and the bank never received the title. When I ask them for help they keep telling me what I need to do and don't do anything themselves about it. When I was texting with the manager expressing my concerns I got a "thumbs up" emoji. Stay Classy Valley!

they did not send in my warranty for corrosion in time. drug their feet and it expired. Said they…read morewould cover the cost of warranty. Lied about where they took my vehicle. Gave me a loaner knowing it was unsafe. The loaners engine blew on Easter Sunday leaving my children and I on the side of state route 6 until we found someone to pick us up. Drove my vehicle adding extra miles to it. Didn't replace the gas they used while driving my vehicle without my knowledge or authorization. Told us they did not have to give us the location of our vehicle. Refused to give location of vehicle until asked via email. Did not do the proper repairs on my vehicle.

A year and a half ago my car was making a loud grinding noise. Not being mechanically inclined I…read moreassumed it was my tires so I took it to D&M and asked him to check it out. He said he would test drive it and the next day I called and was told that it was DEFINITELY the tires making the noise replaceable at over $700+. When I went to pick up my car it still made the same grinding noise but I assumed it had been fixed. I drove it to IKEA in Canton, Michigan to pick up a very heavy desk and drove back using interstates. I then took it out to John's Towing for a recheck where the mechanic immediately jumped in for a ride and within seconds told me that I had a bad rotor and that my wheel could have raaily fallen off. I was also told by the mechanic that he used to work for D&M and that he's only out for your cash.

From the owner: Our auto repair shop is conveniently located in Bryan, OH. Our quality ASE (Automotive Service…read moreExcellence) certified mechanics at D&M Tire & Service Center employ today's latest automotive technology and are equipped to handle all major and minor auto repair services on foreign and domestic vehicles. Below are some of the many auto repair services that we offer: Tune-ups Wheel Alignment Engine Repair Tire Service Exhaust System Electrical Auto Repair Front End Work Light Replacement Coolant Service Breather Filter Vehicle Fluids Power Steering Chassis Lube Wiper Blades Full Brake Service Oil Change & Lube Fuel Injection Service Transmission Service Cooling System Flush Electronic Testing Computer Diagnostics Replacement Car Battery Air Conditioning Service Suspension and Shock Repair Belt and Hose Replacement Diesel Service and Repair Smog & Emissions Testing Complete Diagnostic Services Vehicle Preventative Maintenance

Excellent shop. Had an unusual vibration issue with a brand new Toyota Tacoma several years back…read more Did not want to take it back to the Toyota dealer due to bad past experiences with several new car dealerships. Bob's Service Center did a great job in diagnosing the problem, and charged a reasonable price. They used care in all their work, properly torquing bolts, protecting the vehicle exterior and interior during servicing, using quality parts, etc. Based on my several visits to their shop, I believe that they are competent and honest, and can be trusted.

Had some tired changed they did excellent job would recommend highly very polite people and very…read morefair priced

No one should drive their vehicle away and not be told they don't have breaks. Especially if said…read moreperson driving away is heavily pregnant. I don't care if they didn't fix them prior to me showing up to get my car but just tell me, "hey you don't have breaks".

Having trouble with the air conditioner. They took care of it in 1 day's time and that was…read moreovernighting the parts. They kept me inform of all costs and would not touch it until they let me know what the total price would be. Price was fair and like I said had it done in one day. Just in time for the 80 degree weather. Friendly and very professional.

While taking a cross country trip our vehicle overheated and the transmission fluid burned up and…read morespilled over. It was 95 degrees on a Saturday afternoon and we were stranded. Hutch's towing towed us off the Ohio Turnpike and we stayed two nights at the Quality Inn across the street. I called Suburban Auto first thing Monday morning. Dave was very accommodating and got working on our vehicle right away. He was finished in just a few hours and did a very thorough job at flushing all the burnt gunk out of the car. When I thanked him for working so quickly he said he put himself in my shoes and thought how he'd want to get on his way home right away. I really appreciated his thoughtfulness and empathy to our situation as I was still two days from home and had two children and a dog with me. The car worked just fine all the way back to Connecticut without incident. I got in to see my regular mechanic a few days later to check the vehicle over. He said Suburban Auto did a great job. Thanks again!

Broke down 3 hrs from home and had to leave the car here. We were quoted a repair time of about a…read moreweek, and it took a couple days shy of a month. Very poor customer service - didn't call us once, kept giving us different prices and excuses, and very rude when asked to explain. Pay for the tow to a different shop, it's worth it.

My wife and I were traveling when we had an issue with our vehicle. We found Estle on Google and…read morecalled their service department to see if they could take a look at our truck. Dave answered our call and told is to come on in. Rod, our service technician, had the issue diagnosed in less than 15 minutes, took us out to the shop and explained the issue and resolution, and got us back on the road to Michigan! Rod and Dave were very pleasant to work with and, after getting us in and back on the road so quickly, they refused to charge us! Thank You Gents!! A pleasure to find that kind of customer service still exists! A+++

If you want to ripped off by your home town dealership, take your vehicle to Estle Chevrolet Buick…read morefor auto repairs. I took my 2007 Buick Lacrosse to Estle on Dec 17, 2015 for an exhaust leak,and told them at this time I thought I had a coolant leak they patched the exhaust leak and found no coolant leak charged $44.00, and out the door I went until 2 days later when exhaust patch leaked. On Feb 23, 2016 it went back to Estle for exhaust leak and no heat, they discovered at that time that the front cover gasket needed replaced, cost would be $1066.00. March 8, 2016 went back because I still had no heat, and they flushed the heater core. March 21,2016 back to Estle because huge oil leak after pulling car out of garage, at that time new front cover gasket and front crank seal. April 2,2016 driving car and oil pressure light comes and car dies 70 miles from home, subsequent tow bill $155.00 back to Estle and now lower end of motor blown. Service department, so I delt with Treasa Beres, service manager, and Dave Spitler, service advisor, said they will tear motor apart and charge $200-400 to see what problem is or they can just replace my motor for $3000-$5000 dollars. So I call GM Headquarters, they call me back 48 hours later and state they cant do anything about it and that "sometimes things just happen". I've owned this car since brand new and it has had religious oil changes and has always gone to Estle for any other maintenance. Staff got very rude to me when inquiring about the repairs and concerns I had.I have been a customer since this dealership was Stan Pepple, and I feel very disappointed to get this type of service, when being what I thought was a valued customer for years.