This is the true "pet shop" in Lynchburg with a large selection of pet supplies and actual pets…read more I have not purchased any of the smaller animals, reptiles or fish from them but the facility is clean and the staff clearly have a passion. The puppies are really well taken care and seem happy. What I have purchased there and will keep purchasing is the specialty dog food which my dog requires and is cheaper than what I would have to spend buying it online.

I Love the fish department I can't speak for the other parts of the store but I really Enjoy this…read moreplace and love that it's not a big chain

I have to rave about Petopia and their employees (Ellie)? I do believe and everyone else ! They…read morewent above and beyond for me today they knew I fell in love with a specific dog and that dog with myself and they did everything they needed to do to work with me and make sure myself and my son was going home with our new member of the family . Petopias employees stayed on the phone most of the day working with me and working out the details and made this the most pleasurable experience I've ever had with such circumstances. I cannot say enough good things about this business .

Got surprised with a Husky Puppy for Christmas. Everyone was so helpful, according to my husband.read more

Frustrating Went to buy a 75 gal tank, stand, hood and…read moreeverything else to complete the set up. $1,000 cash in my pocket. Looked around shopped around spent time looking again while employees took time to chat with each other behind the counter. They rang a few sales once in a bit. NOT once did anyone acknowledge my existence in the store or dared to offer me any customer service. Guess what? The competition got my money!!! They were on spot with greeting me getting everything I needed and loaded everything in my SUV. I am just not going to waste time going anymore.

7-20-24 6:35. If you are store owner, or a director it is time to take a note. I want to shop…read morelocal and I am a member and customer. Today I got attitude from your only two employees. A lady was outside doing carts. I went in and walked around found no one. I ask of anyone was there. Getting no answer I went outside and asked the lady doing carts if she was running the store alone tonight. She finally answered me and said "NO there is someone inside. I told her I could find no one, she said that someone is in there. I went back inside and found no one. I yelled is any one here. Finally a lady came around, and told me that she was outside that she would be back in a minute to help. You have two employees who refused to help who pointed to each other. NO One willing to serve a customer. I expect friendly help from every employee, I want to shop local but can not. I have Amazon I do not need you ! Your employees must be Ready and willing to help at any time.

This is a pretty cool little pet shop. The employees/owners are really great and will take the time…read moreto answer any questions you may have. They don't have a huge inventory but what they do have in there is of use to any pet owner or perspective owner. The animals they have are always healthy and well cared for too. We will definitely continue to shop there for as long as they are open, even if for nothing more than the excellent service!

We had the BEST experience with my dog!! I had booked a doggy day care for my graduation because my…read moredog sitter fell through last minute. When I went to see the facility the day before I graduated to drop off her vaccine record, I found that the doggy day care didn't exist and the location was just an abandoned mall on a dodgy side of town... I had to quickly brainstorm to figure out where I could safely leave my dog so I could walk at graduation! We passed this PetSmart and I went in and explained the situation to the grooming team who so generously offered to book my dog a bath and brush while I walked so she would have a place to safely stay! I was able to walk and celebrate with my family and my dog was so happy when I picked her up. The whole team was fantastic and took such amazing care of my dog!! They were so kind and even wrote me a congratulations note when I picked her up. I felt so celebrated and grateful for people who really love dogs and helped me out in a difficult situation! Thank you to the entire team who helped me out in a really stressful moment!! I'll never forget it! :)

Went to get a pair of goldfish for our 5 gallon tank. Worker refused to give us two saying…read more"goldfish aren't social" a quick google search proves that is wrong. She also said 5 gallons is only big enough for 1 goldfish. Again a google search shows 2-4 for a 5 gallon tank. The worst part is she says all this in front a 10 gallon tank with over 50 goldfish in it. Will never go back.

We've been customers of Pet Craze for years! Always get friendly service there, and our dogs have…read morealways enjoyed the attention they get when they visit! Especially Murphie Brown!! She's such a silly gurl!!

Our dog loves this place and the workers are very friendly. The price has gotten pretty steep but…read morewhen you're in a pinch, its worth the cost.

Someone had recommended I go into Lexington Pet Place for a cat toy. I opened the door and…read moreimmediately I was disappointed. The usual boutique pet shops I frequent do not sell pets, even the amphibian varieties. Trying to remain open minded, I began walking up and down the aisles. The bearded dragon caught my attention when it kept tapping on the glass as if it were trying to catch my attention. As soon as I walked over to it, it stopped tapping on the glass. I turned to see what other creatures were for sale, and I will be darned it started doing it again. I do not know anything about this species but this one sure appeared social. But I digress. The square footage of the store is on the small side when compared to the average pet chains. Despite the size limitations, they attempt to carry items for all categories of pets, which is a negative. In their attempt to stock items for dogs, cats, fish, small mammals, etc., they have to make tough choices on which items and brands to carry. Sadly, this meant that the brands of food and and toys my pets enjoy did not make the cut. I hope Lexington Pet Place meets the needs of others. The employee I met seemed like she really likes all breeds of animals and is eager to assist any customers entering the door.

We have used this store many times over the years and we have always been satisfied with the…read moreservice. Folks there have always been very cordial and quite helpful whether we made a purchase or not. We are very grateful to have this pet store as an asset of Lexington.