Ok when you shop in the store they do the best to help you for the most part but my review is concerning orders done online for their store.
2 times we have ordered online for this location and both times the order was confirmed as in stock and our card charged for the item, it only takes 5 minutes after the card is charged then we received a cancelation with no explanation?
So you have to call the 877 # to find out what happened takes about 5-10 mins to get them on the line we are told the item was cancelled due to none in stock, we were transferred to the store and told it was again out of stock?
So they have no way to order from another store nor from warehouse.
So the rule is it takes the store till the following business day fro their system to return the money and then it's takes another 3-5 business days for their bank to refund to your bank then your bank takes another 2-3 days for the money to show in your bank account for the refund, but here's the kicker then they email saying they are gonna ship your item after all this and recharge your card? This is nuts!
This is the system for I know the store does there best to fix the issue but doesn't help when your money is held up for over a week! read more