I am writing to formally express my disappointment with the customer service I received at Simco…read moreAuto Parts, particularly regarding my interaction with Natalie. Unfortunately, the experience was extremely frustrating and left me feeling that my concerns were not taken seriously. From the way the interaction was handled, I felt that there was a lack of professionalism, courtesy, and willingness to actually assist me as a customer. Natalie's customer service was particularly disappointing. Rather than making an effort to understand my concerns and help resolve the situation, her communication came across as dismissive and unhelpful. When a customer reaches out to a business, especially an auto parts shop where customers may already be dealing with an inconvenient or stressful vehicle issue, the expectation should be that employees provide clear information, patience, and professional assistance. What bothered me most was the overall attitude during the interaction. I did not feel respected as a customer, and I felt as though asking questions or seeking assistance was an inconvenience. Good customer service should involve listening to the customer, communicating clearly, and making a reasonable effort to find a solution. Unfortunately, that was not my experience with Natalie. I understand that employees may have difficult or busy days, and I am not expecting special treatment. However, customers should still be treated with basic professionalism and respect. Regardless of how busy the store may be, there is no reason for a customer to leave an interaction feeling dismissed or poorly treated. I have dealt with businesses where mistakes or misunderstandings happen, and I understand that those things can occur. What makes the difference is how the employee handles the situation afterward. In this case, I was disappointed by the way my concerns were handled and by the lack of customer-service effort I experienced. I hope management takes this complaint seriously and looks into what occurred. I would encourage management to review the interaction and speak with Natalie about the importance of professional communication, patience, and treating customers respectfully. Employees representing a business are often the first impression customers have of that company, and experiences like this can have a significant impact on whether someone wants to return. I am not writing this complaint simply to criticize an employee. I am writing because I believe customers deserve better service, and I hope this situation can be used as an opportunity to improve the customer experience at Simco Auto Parts. I would appreciate having this complaint acknowledged and, if appropriate, receiving a response from management regarding how the situation will be addressed. Sincerely, A disappointed customer

Well, I've been here a couple times since my first review and the products continue to be…read morereasonable. My latest experience is based on my phone call to them. It was late and I called around 5:20 and they close at 5:30. Right off the bat, a guy answered the phone and said, "Simco, can you hold?" and I said, "Sure." and I got the hold music. I was on hold for 16 minutes, patiently waiting for them to get back to me and then I hear what sounds like someone picking up the phone and putting it down, hanging up on me. It's not that big of a deal, so I call them back and it immediately picks up and gives me their "closed for business" recording. ARE YOU KIDDING ME? They seriously hung up on me so they wouldn't have to work after hours. I was pissed. Pissed enough that a week later, I remembered the incident and came to the computer specifically to write about my experience. It's not going to keep me from buying their products, but it really is a crappy move.

Nice group of guys, helpful too…read more Brought in a battery to have it tested, it took 2 hours since it was a special deep discharge marine type battery. Came back later and they explained everything to me, and turns out no new battery needed. Short review, but hey, it's Autozone: they were courteous, they helped me out, and didn't make me buy anything I didn't need.

I came in today to purchase a new battery and was able to pick from a large selection of different…read morebarrieres perfect for my car make and model at a reasonable price. Margie helped to install as well as took the time to explain the entire process while changing my battery! The service was quick and efficient. I will definitely be back!

I highly recommend these guys. They had the part I needed at a better price than anywhere else…read more They delivered it within 2-3 hours. They were courteous and respectful on the phone and in person. Very professional and all about customer service.

Xcel Cooling Products bought out my local supplier, McCain's A/C Parts, and they're still working…read moreunder the name McCain's. Still good products and good service. I get a bunch of A/C stuff from these guys and have very few issues and of those issues, McCain's has always helped me out. Under their new ownership, they don't have as much leeway as they did before but they are still able to help me out, regardless. If you need parts, you've found the right place. One thing: They're information, and even the answering machine, says they're open until 5:30 but I called at 5:10 and no answer. Must have gone home early today.

Great place. The owner is very nice. The best part is that they different price ranges for all your…read moreparts. I had a limited budget to fix a fender. He even had a used one that I could buy. It's definitely a one stop shop for me.

Needed some body parts for my old accord the owner was able to get them same day @a great price…read morewill refer everyone here A+++++++service

If you are into Motorsports, you probably know who these guys are already. If not, this is one of…read morethe premier shops in the world. Not just DFW, not just Texas, the world. When you walk in, there is amazing memorabilia everywhere of their accomplishments and amazing display vehicles. If you need work on your vehicle done, you just found the spot.

Great service. Very efficient and timely. Nice customer service from staff. They were friendly and…read moreinformative. Their shop is very clean and organized.

my fiancé & i come here every time we need something for our vehicles. they are very helpful when…read moreit comes to advice or lending a hand to you when in need. definitely a great staff here!

On 3/10/26 I am having charging trouble on my truck drove it to ny O'Reilly 9835 Walnut Hill Ln…read moreDallas, TX 75238 Wanted the representative to put the tester on the charging system she said she could not leave the counter because she was the only one there, so I limped truck over to 11515 Garland Rd Dallas, TX 75218 she asked, can I help you? Yes I need my charging system checked. She said she could not because she was leaving. Told me to go to another store.. this is piss poor customer service. I am done with O'Reilly's. i'm in several car clubs and I'm telling everyone I can not to shop at O'Reillys.

Justin Blair went above and beyond to help my install on some parts on my Dodge Ram 2021 1500. He…read morewas very knowledgeable and and went the extra mile to make my truck look the way I wanted. We need more people like this working with this kind of integrity in these places.

I was there today around 4:30pm and got the worst customer service by the manager (not the Hispanic…read moreperson, he was an African-American), I ordered online and got the wrong parts. When I went to returned the parts my return amount was much lees than what I paid online. The manager was so rude and say he cannot do anything about it since it was purchased online. He did not want to provided me any phone number where I can call. He even asked the other sales person not to help, when I was asking for parts number for correct parts number. He refused to give me his name. He said few times that "He does not like to repeat himself" but not sure what he means by that!