Dear Borego health, I just want to say happy holidays to the…read moreclinic and thank you again for doing such a great job while I was pregnant. I'm very happy and me and my baby are doing great. Thank you Dr Monica Modi and the other surgeon for doing such a great c section (I'm sorry I can't remember his name) but they both made me laugh and smile on the operating table and the staff made me feel calm. I really am so happy with the results. The scar came out so straight and perfect. And also you were so sweet to me too and I appreciate it. But Thank you for taking care of me. One of the best clinics! Happy holidays! My baby was born 7-31-20. Love, Danielle Jones

Dr and care staff always give patients hard time dr done lison at all referrals always late and no…read moreone answer from this department

Dr. Goff was on-call the night I delivered our third (and last) kid. My regular doctor was supposed…read moreto come in but conveniently hadn't filed instructions (though we discussed it every month). She did a stellar job and i liked her more than my regular doc. My baby came really fast (from no dilation to pushing within like 45 minutes) and Dr. Goff booked over from wherever she was. I told her my concerns and she did her best to accommodate my requests. Now I go see Kristin for my annual visits. She's wonderful. She explains all your options for everything, drawbacks and pluses, and never seems like she's in a hurry to get you out the door. Last year I found a lump in my breast and while it was cleared, she made sure to check it again this year and talk to me about it.

Dr. Goff has been my ob provider for over 13 years now and delivered 2 of my babies. She is kind,…read moreknowledgeable and takes the time to talk to you. Kristin is just as wonderful. Kind and never makes you feel rushed. In the past I too have agreed the reception was a little less than desirable but that issue has seemed to have been resolved. Read reviews carefully. She is great and in high demand. I personally wouldn't give any regard to reviewers who haven't met her or her amazing staff personally. There's a reason why she's so highly sought after. She's the best!

I had a very disappointing experience with the front office and triage team. During a stressful…read moretime, I called the triage line hoping to better understand the symptoms I was experiencing. Instead of taking the time to assess my concerns or provide guidance, the nurse simply told me to go to the ER, even though my symptoms did not seem severe enough to warrant an emergency visit. I was also told that I would need blood work and that someone would call me back with next steps. Unfortunately, I never received a callback or any follow-up communication. Being left waiting without any update during a miscarriage was incredibly frustrating and added unnecessary stress to an already emotional situation. I'm sure the OB/GYN physicians themselves provide excellent care, but the patient experience begins long before seeing the doctor. The front office staff and triage nurses are often the first point of contact, and they need better training in communication, follow-through, and compassionate patient care.

Would actually give this facility negative stars for the fact that Margarita L left my…read morenon-lactational mastitis untreated for a month by not further investigating the symptoms I was describing and automatically assuming I had cancer and sent me to imaging instead having to wait several weeks to get done which led to biopsies, a cancer scare, and causing the infection to most likely spread. All while living in severe pain and then causing to be hospitalized for several days after getting severely sick from the untreated infection. Several thousand dollars later I'll be okay no thanks to her incompetency. Stay away from this place and her to save yourself from so much pain and suffering!

My first pregnancy and my first appointment, they ruined it…read more First they were super rude about the COVID vaccine and made my significant other wait, not just outside in the waiting room or hallway but down by the elevator and he just had ACL surgery and was on crutches not to mention he had a mask on. The reception approached it complete unprofessional and made us very uncomfortable. I didn't even want to do my appointment. No to mention they failed to share the information about their COVID policy when I made the appointment. I was 30 minutes early to my appointment to complete paperwork, when I finished I went in. The same receptionist was talking to me rudely treating me differently then everyone else, I ignored her because she was obviously ignorant. I was the 2nd person in the waiting room, 3 others arrived after me and I was the last person they called back. I felt as the nurse practitioner rushed through me, I didn't feel I gathered any information. Luckily, I have a sister who I have gone through 2 pregnancies with her so I have knowledge from that and doing my own research. When I left, the other receptionist at the front was on her phone and did not even notice I was there. I told her that I will be changing insurances so I would like to wait because I was unsure if they would take my new insurance. She said "okay" and still did not look up from her phone. I let this go because I was not going to go back there. Then a week later I received a letter in the mail from Rady's Prenatal Center saying they have tried to contact me multiple times. I never received a phone call from them. When I called the Rady Center she said it was for a referral from West Coast OBGYN. I had no idea what it was for and they had all incorrect information on me, luckily they had my correct address. I'm not sure how West Coast gave all the wrong information when I completed all new paperwork with the correct information? Long story short, they are not the place to go if you want a good experience.

Too much to write. Just save your time go somewhere with actual care.... They don't deserve to bill…read moreout insurance. You have to pay for parking too.

We absolutely love Dr. Steele and Tracy his assistant. They delivered All my kids and were such a…read morepleasure to visit. I will never forget our conversations and Tracy cracking fun jokes. im thankful for Dr. Steele and Tracy. They are wonderful people! love Jesse and Kyra!!!

I went to dr Steele after I became pregnant and he delivered my daughter. He is such a great doctor…read morevery experienced overall so great. The only reason I didn't give 5 stars is because of the receptionist not only is she rude but she's unprofessional. On so many occasions she would talk about patients and say their names loudly (HIPPA). I would recommend dr Steele in a heartbeat but yes those appointments are highly annoying with her there.

My wife and I had a very disappointing experience with Dr. Brown…read more At one of our final prenatal appointments, Dr. Brown measured my wife's belly using a fundal height measurement and told us that the baby was "regressing" and that we needed an induction ASAP. Naturally, we were alarmed and asked if we could first get an ultrasound to confirm what she was seeing. She told us there was "no time" for an ultrasound. When we asked if our baby was okay, her response was, "Yeah, but why wait? I'd rather be safe than sorry." Hearing that from our doctor terrified us. She then pressured us to schedule an induction for the following morning at 6:00 a.m. We left the appointment believing something could be seriously wrong with our baby. Because we weren't comfortable proceeding with an induction based solely on a fundal height measurement, especially since my wife wasn't experiencing any concerning symptoms, we sought a private ultrasound ourselves. The ultrasound showed that our baby was measuring appropriately for the pregnancy, and the sonographer found no concerning issues. We declined the induction and went to triage the following morning for a second opinion. The physician there was surprised by Dr. Brown's recommendation and, at our request, ordered another ultrasound. After reviewing the results, the doctor came back smiling and laughing, reassuring us that our baby looked completely healthy and that there were no concerns. During our visit to triage, the physician also remarked that we were not the first patients to come in with concerns after seeing Dr. Brown. Hearing that only reinforced our belief that our experience was not an isolated one. What disappointed us most was not simply that another doctor had a different medical opinion. It was how Dr. Brown communicated with us. She came across as pushy and unwilling to truly listen to our concerns or respect our wishes. Instead of discussing options and helping us make an informed decision, we felt pressured to follow her recommendation without the diagnostic testing we had specifically requested. Every patient deserves to feel heard and respected, especially during such an emotional time. Unfortunately, that was not our experience with Dr. Brown, and based on our experience, I cannot recommend her.

I could not be more pleased with Dr. Brown, I have been coming to her for about ten years. She is…read moreextremely thorough and put my mind at ease about several concerns I had. An excellent doctor!

I have been going to to Dr. SMITH-NGUYEN for 3 years. He has done everything from taking care of…read moreme throughout my pregnancy (and after), to doing skin biopsys on me. I could not imagine going to another Doctor. He has always taken the utmost care of me and my child. He is so caring and always made me feel that I was a priority to him. Also, you can't beat his sense of humor. He kept me laughing through my labor! His staff members are so caring and his professionalism is impeccable. Every visit has been a joy and I HIGHLY recommend him!

Dr Naponic and his staff always made me feel taken care of. He delivered my baby like clock work,…read morethe smoothest experience anyone could ever ask for. He's the best at what he does and I couldn't be more thankful to be able to have him! Also! The "red head lady" that gets all the mean comments on here is actually a VERY sweet lady if you give her a chance. Don't listen to the mean reviews

I would give it no stars if I could…read more I went in because my primary care recommended him. I had never had a male OBGYN, so I thought "If he is the best, I'll give him a chance". Oh boy, from the second I called in, I had a bad experience. I called in because I was having bad abdominal pain. The woman that answered laughed and told me that it was normal during the cold, to use a hot water bottle and that they were booked for the next 4 weeks. Fine. I thought maybe I was being paranoid. Scheduled the appointment. Went in, red head older woman who sits at front desk, had me fill out paper work. Not the friendliest fine. Everyone has off days. Was told I probably have endometriosis, had an exam, got some medication for a so called infection. Went back for a check up three weeks, nurse was always very rude and short. I decided to switch OBGYN's the second I found out I was pregnant. When I called in to get a copy of my medical records, the same redhead lady said in a very rude and unprofessional way "why are you switching. who are you? etc etc" My husband even heard her, and told her there was no need for her to be rude when I was just asking for my medical records. She told me to come pick up a copy. When I went to pick up a copy, it wasn't ready, she rudely told me i might as well take my whole medical file since I wasn't coming back. Honestly, I don't know how anyone has a good experience with someone like that answering the phone and being the first POC. He didn't help me, and I felt more violated when I found out that he can't diagnose me with endometriosis just by sticking his hand up me. That he needed to send me in for a test. Thats why he is NO longer my OBGYN, because he didn't help me, and terrible staff.

I've been going to FPA for years now, and I prefer FPA over planned parenthood due to it being…read morefocused on women and their service times are MUCH quicker. I'll never forget when I went to Planned Parenthood for something simple and I was literally in the exam room for 45 minutes just waiting for the doctor. FPA is much more efficient and easier to schedule with. The care I've received from FPA is phenomenal. For example, today I was only there for my routine STI testing but I was able to get a Pap smear as well. I like that they have a phlebotomist on site so I was literally in and out in 30 minutes for all I received today and I was sent home with a goodie bag. FPA serves uninsured women and are on top of their stuff.

I had a telehealth appointment where the provider didn't want to speak to me again about my issue…read more I called and filed a complaint about the provider and I got a appointment in person in the next hour. when I went to this appointment they treated me similarly like I didn't know my last period dates and wanted to perform an ultrasound even though I told them my period is late and felt like they weren't directly calling me a liar but I was crying in an office full of nurses and not one of them said "are you alright?" just a little bit of empathy " we know it's a difficult process." but I got squat. I wont be returning.

Had the usual surprise bill experience 2x. Went for a preventive consultation and was charged $600,…read morethen went back to get an UID which again should be free as is birth control but was charged $400 for the consultation. I tried contacting the doctor and her office and no one could help me, the insurance said it wasnt billed as preventive, and her office was not helpful at all, I could never get ahold of her.

Please consider providing training for your phone representatives. I called twice to schedule…read moreappointments and clarify doubts, but both times the service was lacking. The representatives were not polite and seemed quite unhappy answering questions. This makes me hesitant to visit the office even before the first appointment. Improving the phone service experience could greatly enhance the overall impression of your practice.