Total rip offs. Towz r Us outrageously overcharged my 19-year-old daughter after both her and her boyfriend had gotten side-swiped by a semi on the way home from Glacier View. The towtruck driver who responded to the Trooper call was angry, rude and careless when he used his wench to pull my daughter's vehicle away from the semi, causing more damage to her vehicle's front axle. At the Troopers request, the towtruck driver agreed to tow my daughter's vehicle to our house about 5 miles away from the crash site. He couldn't make it up the little hill on the road to my house in his dinky little 2-wheel drive towtruck. Without any notice or consultation, the towtruck driver called his supervisor to attempt to tow my daughter's vehicle from another dinky little 2-wheel drive tow truck in which the tires on it spun out on him as well. They ended up leaving my daughter's vehicle in a ditch less than half a mile away from the crash site. They didnt get the job done and charged my daughter over $1,000.00 just to get her keys back from them. The supervisor griped at my daughter to take up the invoice with her insurance. Towz r Us was about as rude and nasty as assholes could ever be. I would never reccomend them. They are super rude and greedy. If Towz r Us has ever been a good company with good people working for them, while providing good service, I didn't see any of it. I suspect the good reviews on here are fake and from the owner's family and friends attempting to hype up the company's reputation. Don't trust the good reviews. All the one-star reviews are spot on. I called for a price quote and to potentially arrange a tow from Matanuska Towing in Palmer. The person on the phone was super courteous and friendly. He was shocked at how dirty Towz r us pricegouged my daughter and recommended that I call to inform the Trooper about what Towz r Us had done. Matanuska Towing wasn't going to charge us more than $325.00 at a steep estimate to tow my daughter's vehicle to the house. My daughter ended up having Elite tow her vehicle for her. Elite charged only $250 and even gave her a ride. read more

I called Alaska towing to begin with. I needed help getting my trailer out of a ditch. I got it jackknifed on an extremely icy hill I was trying to drive up. Alaska towing had me waiting for 1.5 hours before I texted and asked if they were still coming. The driver asked for photos of the situation.... Once I sent them over, I didn't hear back from them for at least another hour. In the meantime I called Towz R Us. The woman that answered was very polite and helpful. She gave me a rough quote on the costs, but let me know that the driver would charge actual costs at the finalization of the job. The driver called me FIFTEEN minutes later to tell me he was about 5 minutes from me. When he arrived he was disappointed at the situation. It was a hot mess. He said it was more involved that initially thought. He said he'd give it his best shot. He chained his truck up and tried to pull the trailer out. It wasn't budging. He told me that I should hook up and chain up and he'd pull from the side. I had never put chains on. He was super helpful and showed me how to install them. He was extremely patient and polite. I didn't feel at all that I was imposing on him, because I had no idea how to put on chains. It felt more like two buddies trying to accomplish a task. I can't recommend Towz R Us more. They were professional, quick, and reasonably priced. In the end, he got the trailer out, helped me back it up, and guided me all the way to the final resting place of the trailer. He didn't need to stick around and talk me through all that over the phone. His job was to get the trailer out. He did that. Then he made sure me and the trailer got home safely. That's service that is non existent these days. Call them for ALL your towing, hauling needs. I know I will read more

Towz R Us - I had slid down that hill backwards and got the truck and trailer completely jackknifed - Towing Near Me - Wasilla, Alaska

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Professional. Courteous. Went above and beyond to help us. The driver came 7+ hours away to rescue us in a remote location. Towz R Us got it done when another company wasn't able too. Loaded our 24' enclosed trailer on a rollback truck and brought us home! 50 miles East of Tok- to Wasilla. They have certainly earned my business forever and will recommend to everyone I know. This is the place to call. Once and done. Great job team, thank you... read more

Had a terrible experience with a tow operator's aggressive driving. Bad snow conditions and he proceeds to try and overtake me but loses traction in the rear and almost takes me and my vehicle out only for both of us to stop at the next red light. I called the company and the lady on the other end of the line promptly agreed to reprimand the driver. read more

Worst customer service I have ever received. I couldn't tell if the were misinformed or just out right dishonest. Waited almost four hours for a tow. read more

These guys are absolutely phenomenal, and will go just about any distance for their customers. I was super impressed with their response time, and their prices. They are also dog friendly, and let my beast ride in the tow truck with us! I recommend these guys to everyone I know now. read more

They arrived quickly and were very professional. Thanks for making this part of our ordeal easy.

Although it says 24 hrs they are not. After an accident my vehicle was towed here. The next day which was the weekend I wanted to grab my personals from the vehicle. I was told I could not because they were closed so I told them that they weren't my choice for the tow. That the police called them, and I wanted my vehicle elsewhere. Only because I threaten to have my vehicle moved which would require them to open the gates up anyways did they send a guy down. I took everything from my vehicle and the guy couldn't have been less of a gentleman. He just smoked while a friend and I lifted some heavy stuff. He promised me that the truck would not go anywhere until I gave the word. Once the bill was paid by the at fault parties insurance I went to get go something from my truck and they released it to a salvage auction. I was still the legal owner of the vehicle! I had to get the vehicle out of the salvage place and towed to my house. I could've called the cops on them but didn't. Shady place. In the process I found a reputable towing company with friendly people. Will never use these people for even a basic tow. read more

The man that came to "help" my mom was really rude and made her feel bad for not being able to afford better tires at the moment. Have some better customer service, you never know what people are going through. Will never use them again read more