Filthy, smells like urine, owner admitted my dog wasn't let out of her cage to go to the bathroom…read morefor over 24 hours. Not to mention the owner's numerous Brittany Spaniels in her own back yard were barking their heads off at my dog just a few feet away in her cage. She was very frightened and it took her a couple days to get back to normal. They offered me my money back as I was getting in my car to leave- it wasn't even worth the effort.

From the owner: Please note: We are open by appointment only on Weds. All…read morebreed pet grooming and boarding in the heart of the Smoky Mountains. Our kennel is centrally air conditioned & heated, with both large runs & small runs. All are indoor/outdoor, roofed over and surrounded with a screen building. Our groomer has been in the business of taking care of your pet's needs for 40 years. We specialize in scared pets and also in de-skunking your pet.

Fantastic team that cares about my pets! I can watch them play in the pool and when I ask questions…read morethey're great about having answers for me! They work within my budget without making me feel like a bad owner!

From the owner: Embassy Veterinary Center is excited to announce the opening of our newest animal hospital in…read moreWestland, TN. Our state-of-the-art facility offers top-quality services for local dogs and cats, prioritizing their health and comfort. At Embassy Veterinary Centers, we ensure the best care for your pets with every visit to our new Tennessee location. Our 8,400-square-foot veterinary facility in Westland, TN, provides ample space for your pet to play and receive all the necessary services for a happy and healthy life.

I recently brought my 95-pound English Lab to Fairview Animal Hospital for grooming. When I…read morescheduled the appointment, I made it very clear how large he is, and the groomer confirmed his size would not be an issue. When I picked him up, he was completely soaking wet -- not just slightly damp, but visibly wet to the touch -- which made it feel like the grooming process wasn't fully completed. I was then told I should consider finding a different groomer due to his size. Despite this, we were still charged $93. If his weight was going to be a challenge, I truly wish that had been communicated before accepting the appointment. I appreciate the honesty in the end, but the experience felt unprofessional and poorly handled. For owners of large dogs, I recommend confirming in detail that the facility is fully equipped and comfortable grooming bigger breeds before booking.

My dog was a patient there for 16 years. He developed a heart condition and had to be there…read moreseveral times in a month. We had to rush him to an emergency vet where he passed away. I let Fairview Vet know the next day and was not contacted by anyone until I wrote an email to them 3 weeks after he passed letting them know my displeasure with the group. I received a reply back which was completely trying to soothe me. I feel once your pet is no longer a money maker, they no longer care.

I brought both my dogs here for vaccinations. This is such a clean and fun environment! This team…read moreseems to love their job and I can tell really cares about my pets! When I ask questions they're great about having answers for me! They work within my budget without making me feel like a bad owner!

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!

From the moment I called this facility I knew I found the right place. We had to bring our dog…read morewith us on our trip to Tennessee since our kennels were booked solid at home. Calling smoky mountain pet resort they were so friendly and informative. We ran into some issues coming down with the weather and the bad drivers. Calling the facility they were very understanding and helped us out. The outside of the facility was deceiving since it looked like a warehouse. inside was super clean and welcoming. This is a family owned and run operation. There are several generations running this kennel. Their love of dogs is very clear. Our dog enjoyed his stay and was pooped out on the way home which is always an indication for him that he enjoyed his time.

I went to Pigeon Forge after Christmas and needed a place for my dog to stay. The staff at Smoky…read moreMountain Pet Resort were more than accommodating in finding a space for my girl. When I dropped her off, the staff came out in the waiting room to meet her, and spend a few minutes making sure she was comfortable. They encouraged me to call and check on her as much as I wanted and said I could visit her during the day. I loved how open they were because some places are annoyed when you call to check on your animals. When I picked my girl up, she seemed healthy and happy. We'll definitely be back again if she needs a place to stay.

Bentley was looking great when we picked him up. A bag of treats and a report card was great!read more

This is the second time we've taken our Zelda Jean to SDL, and both times have been nothing but…read moreamazing! We've done just doggy daycare before but this time decided to try boarding. I was a little worried to leave her because we've only ever had friends watch her overnight, but they told us she did amazing and even gave us a report card! We've definitely become fans of SDL and she can't wait to come back to play with the staff and other pups!

We truly love this place. It is in a little house off of Papermill, across from Pond Gap…read moreElementary. You will likely hear kids on the playground yelling, "Hi doggy!" The prices are reasonable, the equipment efficient, and the staff skilled and thorough. Our old black lab is treated with such care and always comes home with a shiny, stink-free coat. They also will do teeth cleaning and trim his paw pad fur and nails so he's not sliding around on our floors. It can be challenging to book an appointment. I wish they had online booking for returning clients. Currently, you have to call to make an appointment and I have never had someone pick up during business hours. Instead, you wait several days for someone to return your voicemail appointment request. I recently waited 2+ weeks (after two voicemails) for a return call. I recommend booking your next appt in person when you drop your pet off. I also warn them every time that our pup will excitedly pee all over the floor when they bring him out to us upon pickup and outside maybe a better reunion spot. They always shrug it off and then pup pees all over, stepping in the puddles with his newly bathed footsies. Bleh. The good definitely outweighs the bad, though! They clearly know what they're doing.

We have a long hair Bombay , these folks are amazing!! Very clean, neat cut , just very pleased…read moreyou can't go wrong here ! Great job team ! Thank you !

Went to Lange because they are one of the only exotic pet vets in the area. They were able to get…read moreus an appt. on short notice. Front desk staff and vet assistants were friendly and helpful. The tiny exam/waiting room we were put in didn't seem very clean and could've used some cosmetic work. We seemed to get mixed information between two vets, one exotic vet and one surgeon. Ended up being there several hours; had some long wait times between visits to give us updates. The surgeon pitched us options (expensive I'm sure) about hospital care, either at Lange or UT, and multiple home care options that would require multiple medications, but apparently wasn't going to give us the honest info about our pet's condition until we asked what the survival chances were. Sadly our baby was in bad shape and didn't make it. Don't know if I'd visit Lange again in the future if I found a better option, not that they provided bad service, just didn't feel as comfortable with them due to mixed messages and what felt like an effort to get more money or give false hope.

My dog adds some weight in the winter months when she's less active. She is rarely outside. Your…read morereasoning for not filling my dogs medicine because I want to keep her on a lower dose so she's not taking so much poison Is my decision. It's NEVER been an issue before. You charged me for a test and I was told it would be filled with her other meds. You did neither. You did refund me for the items you charged me for that were not done. However the heart worm test was done and paid for 2 months ago. Now when you're called out you make it look like my fault. The only one suffering is the poor dog!! Now she has to have blood drawn AGAIN because you choose to hold your mistakes against ME! I'm sorry people like Shannon should not be allowed to work around people or pets.