Just called and was trying to set up an appointment for my dog. Got laughed at and very rudely…read moretalked to right after I had voiced my concerns for my animal. I was very kind and got instantly met with rudeness.

My precious 16 year old Maltese, Barron, was put to sleep at this office November 25th. This is…read morethe first I can even speak of it. It was a 2 shot process. Dr Chris Buckner administered the first shot. In Barron's entire 16 years of life he never had such ABUSE. Such horrific pain, , He cried so loud in pain. I didn't know he could be so loud. Pure abuse , pain so great in his last few minutes of life. When he went to sleep he still had the look of pain on his little face. For one thing it isn't necessary to do a 2 shot process and I talked to several since that had to have pets put to sleep and non of them went through what Barron had to endure at the hands of Buckner. They had one shot and died peacefully. I would not bring a cockroach to this office for treatment. I would like Buckner to feel the same depth of pain he made Barron endure. I can't begin to tell you how awful that experience was. No I would not even give them one Diamond, you don't have a choice, it automatically puts one D. in. Rosalyn Betts

We had to take our beloved old cat in to decide if it was his time to go. The women at the front…read moredesk were professional and friendly. The ginormous dog greeters behind the desk were sweet, comical, and calming. Everyone on the staff was helpful, and the atmosphere was of a group of people who loved their jobs, were devoted to caring for animals, and worked as a team. Dr. Wheeler and Paige tenderly and carefully examined our sweet boy, patiently gave us all the options and risks, and gave us time to decide. The people (and their pets) at Parkway Animal Hospital made a traumatic day for our family as easy as it could be, and we are truly grateful. I highly recommend this group of animal-loving people to care for your pets.

Having just moved to the area, Parkway was recommended to us for our 2 older dogs. Dr. Cline and…read morestaff were terrific! Loved their love for animals and took their time in looking over our dog and did not feel rushed. Definitely recommend them!

Fantastic team that cares about my pets! I can watch them play in the pool and when I ask questions…read morethey're great about having answers for me! They work within my budget without making me feel like a bad owner!

From the owner: Embassy Veterinary Center is excited to announce the opening of our newest animal hospital in…read moreWestland, TN. Our state-of-the-art facility offers top-quality services for local dogs and cats, prioritizing their health and comfort. At Embassy Veterinary Centers, we ensure the best care for your pets with every visit to our new Tennessee location. Our 8,400-square-foot veterinary facility in Westland, TN, provides ample space for your pet to play and receive all the necessary services for a happy and healthy life.

From the moment I called this facility I knew I found the right place. We had to bring our dog…read morewith us on our trip to Tennessee since our kennels were booked solid at home. Calling smoky mountain pet resort they were so friendly and informative. We ran into some issues coming down with the weather and the bad drivers. Calling the facility they were very understanding and helped us out. The outside of the facility was deceiving since it looked like a warehouse. inside was super clean and welcoming. This is a family owned and run operation. There are several generations running this kennel. Their love of dogs is very clear. Our dog enjoyed his stay and was pooped out on the way home which is always an indication for him that he enjoyed his time.

They truly love animals and treat them all as if they are their own. They took amazing care of our…read morethree dogs. We appreciate the fact all three were able to share a kennel and had plenty of play time. Highly recommend.

I brought both my dogs here for vaccinations. This is such a clean and fun environment! This team…read moreseems to love their job and I can tell really cares about my pets! When I ask questions they're great about having answers for me! They work within my budget without making me feel like a bad owner!

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!

Amazing haven for homeless pets! The staff are very compassionate and competent. The facility is…read morespotlessly clean and well organized. The pets are all well cared for and happy! They took in the pup we ended up adopting from another facility. SCHS was more thorough in her evaluation than the first, and they were able to discover a medical issue that was addressed immediately. Thank goodness our new baby was saved, twice, by these special caring people!!! We will surely adopt here again and recommend all of our friends to do so also.

What a wonderful place! I came to visit and make a donation to the cause. Katie welcomed me, and…read moreled me around the shelter for my visit. What a charming honey! She was very caring, and truly loves the animals. The cats are free to wander in an open room. There is a long haired, one eyed tuxedo cat I fell in love with particularly that I'd love to take home if I just could! Another favorite is a mid sized red dog, who I'm told has had a hard life. He's previously been scarred by mange, and was neglected. He doesn't know what to think yet, but a sweet and cheerful fellow was giving him personal attention. I wish I'd gotten his name. But anyway, this shelter is where it's at! Friendly, professional, caring, and helpful people abound. This is my kind of place. If you are looking for a pet, come and meet your forever friend here!

Bentley was looking great when we picked him up. A bag of treats and a report card was great!read more

This is the second time we've taken our Zelda Jean to SDL, and both times have been nothing but…read moreamazing! We've done just doggy daycare before but this time decided to try boarding. I was a little worried to leave her because we've only ever had friends watch her overnight, but they told us she did amazing and even gave us a report card! We've definitely become fans of SDL and she can't wait to come back to play with the staff and other pups!

Went to Lange because they are one of the only exotic pet vets in the area. They were able to get…read moreus an appt. on short notice. Front desk staff and vet assistants were friendly and helpful. The tiny exam/waiting room we were put in didn't seem very clean and could've used some cosmetic work. We seemed to get mixed information between two vets, one exotic vet and one surgeon. Ended up being there several hours; had some long wait times between visits to give us updates. The surgeon pitched us options (expensive I'm sure) about hospital care, either at Lange or UT, and multiple home care options that would require multiple medications, but apparently wasn't going to give us the honest info about our pet's condition until we asked what the survival chances were. Sadly our baby was in bad shape and didn't make it. Don't know if I'd visit Lange again in the future if I found a better option, not that they provided bad service, just didn't feel as comfortable with them due to mixed messages and what felt like an effort to get more money or give false hope.

My dog adds some weight in the winter months when she's less active. She is rarely outside. Your…read morereasoning for not filling my dogs medicine because I want to keep her on a lower dose so she's not taking so much poison Is my decision. It's NEVER been an issue before. You charged me for a test and I was told it would be filled with her other meds. You did neither. You did refund me for the items you charged me for that were not done. However the heart worm test was done and paid for 2 months ago. Now when you're called out you make it look like my fault. The only one suffering is the poor dog!! Now she has to have blood drawn AGAIN because you choose to hold your mistakes against ME! I'm sorry people like Shannon should not be allowed to work around people or pets.