Cannot recommend Rest Haven. We lost two beloved furry…read morefamily members within 90 days. When our sweet 16 yr old kitty was at deaths door, we had planned to go to another cremation facility in the area that had very compassionately and respectfully processed our beloved 11 yr old dog. When our kitty died suddenly on 7/18/25 we were simply too emotionally distraught to bring him to the facility of our choosing, so our vet sympathetically said she would take care of his cremation process and that it would be done with Rest Haven (RH). Since we trust our vet implicitly, we didn't question it. The first cremation facility that meticulously presided over or dog in April, took AMAZING care her. We were so impressed with their handling of her from the moment they received her, until we brought her home. It was apparent how much they honored us (and her) in the care of her. When we opened the gift bag that contained her remains, we found the loveliest, professionally printed envelope and inside was not only her cremation certificate, but a beautiful Rainbow Bridge insert on one side, and info about the facility on the opposite side. Our girl's ashes were in a high-quality, solid Mohagany "Tree of Life" urn box that was not cheap or chinsy in any way. Her name beautifully printed on the bottom of the box as well. Inside, her remains were tightly sealed in a thick polyethylene bag and then delicately placed in a silk bag. It was so thoughtfully done and with very clear sensitivity to us and our beloved girl. We expected and hoped for the same experience (or something close) with RH when we picked up our cat Simba's remains. Unfortunately, that was NOT the case. The RH 'certificate of cremation' for our beloved boy was basically printed on inexpensive paper, his name and my name printed so tiny it's difficult to read, there was no ID #...and the certificate was not even centered on the sheet. The written information on the 'Resthaven Pet Services Statement' was haphazardly filled out and barely legible. The box that his remains are in is inferior in quality and craftsmanship - cheap/flimsy. On the bottom of the box, a barely legible printed piece of paper was glued on. It is evident the printer was quite low on ink. And the "Made in Thailand" sticker was upside down - It simply should've been removed. Upon opening the box, it felt like our boy was just 'another number' and one of many pets they processed - his name scribbled on the ziploc baggy, as well as the word 'Knoxville' - obviously they wanted to make sure it was going to go back to the correct clinic. Very sad and disappointed that RH provided nowhere near the same level of thought, care, or sensitivity of our beloved cat as was our dog at this other cremation provider. RH's handling of our boy feels thoughtless and perfunctory. Maybe because they process so many animals - it has become 'just a business'. Somehow, they've forgotten how important these babies are to their families. The disappointing thing is both cremation places charge almost the same price...actually, RH is slightly more expensive - but that was not evident in what we received. I called RH 7/24/25 and spoke w/a woman - she seemed hurried and frazzled. I told her that I was disappointed and explained the details above. She said she would call me back in 20 min. She never called back. I called the other cremation provider that took care of our dog in April. I apologized to her about the mix-up and that even though they were expecting to process Simba, that he'd been sent to Rest Haven. I expressed my heartfelt disappointment that they didn't process Simba's remains because they had done such a loving and phenomenal job with our beloved dog. I explained the difference with what we experienced with Rest Haven. I assured her that we would ONLY be using their services going forward - as we have another cat in failing health. To show the level of compassion and sensitivity, the Mgr of this other facility offered for me to bring Simba's remains to her and that she would personally create a special cremation certificate, assign him an actual ID and place his ashes in a similar packaging with a silk bag. Even though they didn't cremate him, THEY unhesitatingly wanted to make it right for us and give us a more positive outcome following the death of our sweet boy. They TRULY understand how important it is. Two very different experiences in just 3 months - from two very different cremation providers. With the way that RH so casually handled our beloved Simba, in such a cursory way - we honestly have no idea if he even had an individual cremation, if we actually have ONLY our Simba, or if he was processed in a communal setting and we just have the equivalent of his weight in random ashes. All it takes is one bad experience to make a lasting impression, especially with something so deeply personal and delicate in nature. We simply cannot recommend Rest Haven.

I called Resthaven to pick my pet up and our first interaction was ok at best. I am sure people in…read morethis business are used to seeing animals that have passed away but the man who I spoke with showed no compassion on the phone. When he called to collect payment I asked if we could get a paw print and a hair clipping - which is stated on their page is included in the cremation. The man told me, "we don't do paw prints, that's the vets responsibility and as for hair I can check but he may have already gone in." NOT what I want to hear even though I knew it was going to happen. I picked up my pet and there is neither a hair trimming nor a print. People in this industry should only be in it if they can show compassion towards their grieving customers. I would not use this business or recommend it to anyone.

I can't say enough about Bailey's Blessings. Very professional and empathetic. The place is…read moreimmaculately clean. She told me to send her pictures and she would make a reel to honor Zeva. It was perfect. Her cremains were returned quickly and in such a nice box. If your pet is your baby, this is the place for you!

From the owner: It is an honor to honor your pet! Private cremations, cremations include urn, paw print, fur, id…read moretag, certificate and a Facebook tribute. Come visit us before your pet passes away, you should want to know who will be the last person to ever touch your pet! Don't ever find yourself wondering if in fact it is your pet returned to you.

I needed to take my cat in because I noticed something happening with his eye and volunteer…read moreveterinary Hospital was close by and we were looking to switch because we wanted to find something closer. From the moment I brought my cat into the exam room they were extremely aggressive with how they handled him. They were holding him by his neck the entire time, and he was screaming and flailing around. The vet tech was holding him so hard that his hair was coming out and instead of just letting him go to calm down, they continued to hold him by his neck up in the air and make it worse. I have never in my life experience something like this. I have another cat that I have taken to Central veterinary Hospital off Mill Road and I've had wonderful experiences with how they treat my cat and are so kind and gentle. I left this place today in tears because of how they handled my cat.

Was very disappointed in my treatment and discrimination from the front desk and dr.russell today…read more I've used this office for over 12 years now and have never been treated or talked to the way I was today. Would not recommend using them ever again

They were so kind,caring, and compassionate! My pup was laid in her own little car hearse and…read moretranfered to the place immediately for cremation they told me it would be a week i dropped my baby off on a friday and here it is tuesday, and shes ready. Im picking her up in the morning im so excited i cant wait to have her back. I wish i could give them a million stars!

We are thrilled with the care and service at AWRC and Dr. Meiers on our first visit today. From…read morethe phone call to set up an appointment (clearly a smile on Kelsey's face), to entering the office where everyone smiled and greeted the pups as they were helping us or passing by, to the intake and careful blood draws by Magena to the thorough exam and clear discussion by Dr. Meier's, we are very pleased. And it made us feel so comfortable to see the vet on the floor with the pups, loving on them prior to the exam. Having a desire to be more holistic with our dogs, this is the perfect fit with their care and expertise. We are so very happy with this practice! Thank you team!!

How about answering someone who paid $$$$ and ended up with a dead dog? Just compassion or anything…read morewould have been expected. If they are responsible to this they should take credit and explain to me why the vet could not find swollen lymph node before the treatment? I paid hundreds of dollars for Pittman to check him over before the treatment.

Very thorough and extremely nice. This makes the second time I've used them in an emergency. Both…read moretimes they have been fantastic. Thank you all

I took my cat, who I found after 36 hours hiding in our backyard doghouse. She was in severe pain…read moreand badly limping to the point of almost dragging her hind quarters. I suspected a car accident. I wrote on the admission sheet that she was in "severe pain", "drags hindquarters to large extent" , no food or water in over 24 hours. I SAID that I had no idea what had happened, but wondered if she MAY HAVE been in a car accident because of her limping and severe pain. A tech who came out to the car to get her hurriedly asked, "So she was in a car accident?" I said NO, I'm just thinking she MIGHT have been because of the way she's dragging her hind quarters. I don't know what happened. She asked if I would give my permission for X-rays and pain medication and I said yes. Later, I was asked to pay and the person expressed surprised that the vet had not even spoken with me yet. So, Dr. Scott said she'd had pain medication, that the X-rays showed NO issues, and that all he found was a small "soft tissue" opening on her left lower limb. On his notes, he wrote "soft tissue injury (strain, sprain)", which is inconsistent with severe pain, hiding, and not eating or drinking. I was flabbergasted, and expressed that, based on the degree of pain she had had. He pointed out how she was walking around in the room. She was wobbly, but walking with a slight limp. However, she had had an opiate injection, which is a powerful pain reliever. I was very skeptical and questioned him, but also incredibly relieved, wanting desperately to believe him, and ignored the niggling feeling that he was wrong. He said she must have "pulled" something, and gave me a bottle of oral Gabapentin to administer for a couple days, and said to keep her quiet for a few days. My bill was nearly $800!!!! Before we arrived home 20 minutes later, she was in severe pain and immediately hid in a closet. I took her to our regular vet first thing in the morning. By then, no food or water for at least 36 hours, which in and of itself can lead to deadly consequences. Less than an hour later, they called to say that she had at least two animal bites on that left leg! He had ordered thoracic (chest), abdominal, pelvic X-rays, when I had stated I had no idea if it was a car accident, and mentioned ONLY symptoms from her left hind leg! However, the X-ray read "small amount of subcutaneous emphysema noted at the level of the tarsus"; sent for radiographic evaluation. This single result, combined with all of her other symptoms, indicates a deep bite wound, and NOT a sprain. It indicates that air from a deep bite entered the wound, allowing bacteria to enter. Any veterinarian will tell you that bite wounds cause infections to cats nearly 100% of the time. Although bite wounds can be difficult to locate under all that fur, the vet needed to look only at her left leg, based on my notes. My vets had found the bites in under 5 minutes, with the same information. No X-rays, just a brief physical examination of the painful leg. I was shocked and infuriated when I read what Dr. Scott wrote on my cat's history, "The owner noted limping with the left hind leg but seemingly ok otherwise." This was a gross misrepresentation of my comments. Already knowing by the time I arrived home with my cat in severe pain the night before, I called the clinic and requested my admission notes as well as all the clinic's records. The symptoms I wrote: "Got out last night; found her this PM not moving. Holding left hind leg up and close to body when lies on side. "Drags" hind quarters to large extent. Severe (underlined) pain. No water or food for over last 24 hours." Additionally, as a diagnosis to rule out (vet's usually list several possibilities based on symptoms on admission), he did not even list a bite, which is one of the most common - and first, based on my cat's symptoms - events! My cat ended up being treated for THREE animal bites for the better part of 10 days at my regular vet's, where each of three vets who saw her told me that standard protocol, when presented with Lulu's symptoms, is to first check for an animal bite. Lulu's gums were not pale (which would have indicated internal bleeding - ruling out the necessity for emergency X-rays at $300!). Only her one leg was painful, so why in the world were her abdomen and chest X-rayed? Had I waited the minimum of 24 hours after Lulu's visit to the specialty center, as Dr. Scott had recommended, Lulu would almost certainly have been dead, if not from the quickly raging infection, but from starvation and dehydration. As it was, my vet's immediately gave her IV fluids due to dangerous dehydration. She had not urinated in at least 12 hours - probably closer to 18. I plan to contact the center's director, present everything I have here, and demand my money back. This case was clearly one of malpractice and negligence. My cat suffered much more, and I was screwed out of nearly $800 and another vet bill.

Too many animals - even though I made an appointment…read more Inattention led to my dog getting stressed out in the kennel and getting his jaw stuck trying to chew the kennel. Very traumatic.

had 2 dogs to be groomed yesterday. groomer discussed cutting for one dog, not the other. There…read morewas no one else there. Figured cutting was discussed and would be applied to both dogs. My one dog was fine, my westie came out almost bald, you can see her pink skin. It's 20 degrees and my poor dog came out with barely any fur. Common sense should have been used and obviously wasn't