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PetSmart

2.3 (30 reviews)
Closed 7:00 am - 9:00 pm
Updated 2 weeks ago

Services - PetSmart

Bath and groom only

Full grooming

Pet haircut

4 More Services

Microchipping

Pet physical or wellness exam

Pet vaccinations

Private dog training

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From this Business

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5 months ago

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4 months ago

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7 months ago

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1 year ago

No motivation to assist customers and no knowledge about pet products. Rude on top of that.

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1 year ago

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3 years ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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11 years ago

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6 years ago

One cashier 15 people in line. Another employee on the floor. Needs better staffing.

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8 years ago

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7 years ago

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6 years ago

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6 years ago

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6 years ago

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9 years ago

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14 years ago

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11 years ago

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12 years ago

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8 years ago

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11 years ago

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11 years ago

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12 years ago

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14 years ago

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10 years ago

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11 years ago

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Ask the Community - PetSmart

Review Highlights - PetSmart

Kosmo the havanese had his toes trimmed and all went well.

Mentioned in 2 reviews

Read more highlights

PetSafe Village

PetSafe Village

(21 reviews)

I cannot understand the five star reviews for this place, I can only think the reviewers do not…read moreunderstand that there are much better boarding options out there upon which to set their standards. This is a GLORIFIED SHELTER. It wasn't at all what we were expecting and we actually feel pretty guilty for leaving our two puppers here. We definitely won't be bringing them back. We got the "Luxury Suite" and requested they be given toys for their stay (you click the options when you use their obligatory curbside pick up. You are not allowed inside to see where your dog is staying. This was a RED FLAG I wish I'd paid more attention to). We used the Live Webcam sporadically through their stay and saw they were never given any toys! None! Not for nearly two days! They just laid there, bored out of their minds. I'm not sure how they are selling the "luxury" part of this scam, either; your dog is staying in a shelter-like kennel, surrounded by other dogs. Potty breaks are very spaced out (5 hours apart) and minimal--they weren't let out after 4:00 PM!! I am completely flabbergasted at the services offered, their stay in no way reflected what we were led to believe our pups would experience. We got our pups back and it was clear they'd also had minimal human contact the entire time we were gone; we watched on camera during pick up as they went crazy for attention when someone came to pick them up (not at all characteristic of them). They stank like a shelter and have diarrhea and are exhausted from not sleeping (surrounded by constant barking the whole time, just like in a shelter). It's as if we took them to the Animal Shelter for the weekend, not the resort-style experience we thought we were purchasing for our fur babies. Our dogs were there for less than 48 hours and it cost us almost $250!!! We were quoted a price MUCH lower when we dropped them off and they didn't apply our veteran discount, even though we discussed it on the phone. USE ROVER.

I've been taking my pup here for day camp, boarding and grooming since April 2019. I found it to be…read moreone of the nicest pet facilities in Knoxville -- it's very clean, there's decent outdoor space for the dogs and it looks nothing like a shelter. For day camp, the dogs get two, hour and half play periods (separated by size) which might not be enough if you have a young dog with a lot of energy, but of course it's better than nothing. Camp spaces can fill up really fast; one of my biggest gripes with this place is that you really need to book in advance - especially for Friday spots. If your schedule stays the same and you know it in advance, then it shouldn't be a problem for you. However, that isn't the case for my husband and I. Because we need to book week by week, we are often unable to use Petsafe for day camp and have to use a different place. As for boarding, there's no where else I'd rather leave my dog for a weekend or long trip. Again, the rooms are really nice and they offer lots of different options, with add-ons like special treats. I love the webcam for checking in on my pup too. One thing I don't like is that there is no camp on the weekend, so no interaction or play time with other dogs. I usually pay extra for my dog to have a VIP season aka one on one time with the attendant so he doesn't get too bored. I also don't like that you can't call on the weekends to see how your dog is doing. In general, the phone system is so bad there that often you have to call multiple times before you get through. It is easily my biggest frustration with the place. Finally, the groomer is great. She's given my dog the best hair cuts he's ever gotten. So overall, you can expect to have a good experience here. I know my dog loves it and I know he's in good hands whether I'm at work for the day or traveling for the week.

PetSmart - petstore - Updated May 2026

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