Dr Sattem is a great dentist. He communicates perfectly so you are never guessing what he is doing…read more- and his dental technique is perfect. He has always provided options if there is an issue with my teeth. I have never been pressured to get work done that might be questionable. More often than not, we are monitoring issues (e.g. a cracked tooth) so I know if there is pain, I need to make an appointment. Highly recommended.

My experience with the doctor was excellent; however, the customer service was the worst I've ever…read moreencountered. From the way phone calls are answered to the booking process and the overall atmosphere, I felt completely uncomfortable and unwelcome. The front desk staff, in particular, were rude and dismissive, making it clear they didn't care if they lost a patient -- which was very hurtful. In my 52 years, I've never experienced such poor service. While the doctor is wonderful, the front desk deleted me from their system today 11/3/2025 and said it to my face as if I were nothing more than an old newspaper. Truly a disappointing experience.

Dr. Santoscoy was very attentive and easy to talk to. He listened to my concerns and made me feel…read moreheard. He also repeated a lab to make sure it wasn't a false positive. His level of thoroughness made me feel confident that my care was being taken seriously. It took me a while to find a good doctor as the one I had at the Wurzbach location but glad I did. The staff were all really nice too!

Dr Santoscoy, the nurses and front desk staff - Ashaunti, Biridianna, Griselda, Alexis, Sandy, and…read morethe rest of the group are all professional, knowledgeable, very courteous and helpful. My 85 yr old mother has received great medical care at this clinic location and prior at another location for a total of about 10 years. My mother is a very satisfied patient and highly recommends this office. Dr explains everything very well. Keep up the great work. Thank you .

Dr. Thompson and his staff are first class 5 star. Very thorough and office is very friendly. He…read moreexplained treatment and experience was painless. Would recommend again!

Oak Hills Endodontics, and Dr. Rayyan are fabulous. 5 stars all around. From the office staff, who…read moreare kind and always helpful, to the assistants who treat you with calm and professionalism, to the expertise of the Doctor. Dr. Rayyan is amazing and has awesome bedside manner! He explains everything, is honest with you about what to expect, knows what he is doing, and his sense of humor makes the whole root canal experience seamless. If you need root canal work, I highly recommend Dr. Rayyan and his staff.

I have been going to Dr. Macias for over 8 years, he helped after I received bad dental care from…read moreanother local dentist. He is always very polite asks tons of questions and is never quick to do any unnecessary procedures. He just instead encourages we watch teeth to see if any additional help is needed. For my insurance I do pay up front and then insurance reimburses my cost later, just wanted to provide as a forewarning for others.

Dr Macias is a wonderful dentist. He is very trustworthy and caring. He has lots of experience. A…read morefaithful person and an excellent husband and father. These extraordinary skills and the professionalism of his staff makes his dental practice a very trusted one. I recommend Dr Roger Macias very highly.

I was a new patient at this office and the staff treated me as if I had been going there for years…read more Everyone was very welcoming. When it came to my cleaning Dr. Barnes and his assistant Viviana made me feel relaxed and comfortable and took care of me. Definitely will be recommending this office to others.

STILL NO RESOLVE FROM THIS OFFICE Still in PAIN!!!!! I…read morerarely leave reviews, but I feel obligated to share my experience so other patients can make an informed decision. In February, I scheduled my first comprehensive exam at this office because I had dental insurance and wanted to use my FSA to finally address two teeth that had been causing me pain. Like most patients, I trusted the dentist and staff to thoroughly examine my teeth, review my X-rays, and recommend the appropriate treatment. One of the first issues I encountered was learning that this office was out of my insurance network. I was not made aware of that before treatment, and I believe that information should have been clearly disclosed so I could have made an informed decision. During my visit, the dentist placed a filling on one tooth and a crown on another. Both teeth already had existing dental work, and I was experiencing pain before treatment. Instead of improving, my pain became significantly worse. About a week later, I returned to the office because I was still in pain. I was told they would continue to monitor the situation because I would "probably need a root canal." As a patient, I relied on the dentist's professional judgment and assumed the appropriate treatment would be provided if it was necessary. The office strongly encouraged me to see an endodontist. When I contacted the specialist, I learned I would have significant out-of-pocket costs despite having recently paid for X-rays and treatment. Unfortunately, I could not afford those additional expenses at the time. My condition continued to worsen, and in March I went to the emergency room at University Hospital with severe facial and tooth pain. After a CT scan with contrast, I was diagnosed with an early dental infection and was prescribed antibiotics.  Eventually, I sought treatment from another dentist. Because the infection had progressed, the crown had to be removed in order to perform the necessary treatment. I also had to pay for a root canal that I believe could have been addressed much earlier. As a result, I have had to undergo additional procedures, spend more money, and continue dealing with pain. Another concern I have is that my insurance benefits and my FSA funds were almost completely exhausted during this process. I also noticed an insurance charge of approximately $104 listed as a comprehensive exam on the day I only returned for crown delivery, even though I had already received my comprehensive exam during my initial visit. I am seeking clarification regarding that billing. I also had a wisdom tooth extracted after it was recommended during treatment. Looking back, I personally regret having that procedure because it was not causing me any pain or problems at the time. Since February, I have spoken with multiple members of the office, including Katie and Tom, regarding my concerns. I requested my records and asked that my case be reviewed, but I have not received a resolution that addresses the additional treatment, expenses, and ongoing issues I have experienced. This experience has left me with additional dental procedures, unexpected financial costs, depleted insurance and FSA benefits, and months of ongoing pain and stress. My advice to anyone seeking dental care is: * Verify that the office is in your insurance network before treatment begins. * Ask questions about every recommended procedure and all associated costs. * If pain continues after treatment, don't hesitate to seek a second opinion. I sincerely hope no one else has to go through what I have experienced.

I came to see this dentist before for an emergency extraction so years later, I need a good…read moredentist. Bada bing... Alamo family treated me w respect and friendliness. The wonderful lady who cleaned my teeth expertly, was really sweet. The Doc really does seem to be one of those Drs that REALLY are in it to help people FIRST. The staff were ALL very kind, helpful and friendly. I DEFINITELY recommend coming here to get your teeth taken care of. Dr does a good job of not making you feel rushed, explains things in detail and has a really good bedside manner. Thanks guys. I'll see y'all soon

I am extremely disappointed and honestly hurt by the way this dental office handled my experience…read moreafter I was burned during a routine dental cleaning. During my appointment, I was given water that was extremely hot, which burned my tongue and mouth and caused painful blisters. This was not a minor inconvenience. I was in enough pain that I had to seek treatment at urgent care, where I was diagnosed with a thermal burn and treated for the injury. What has been most upsetting, however, is the way the dental office responded afterward. I expected concern, accountability, and at the very least, acknowledgment that a patient had been injured while in their care. Instead, I felt dismissed and as though what happened to me was being treated like it was nothing. The office provided me with lidocaine mouthwash script that I had to pay for, but when I asked for an incident report/documentation of what happened, my request was not handled in a way that made me feel that the seriousness of my injury was being recognized. I was also told I would receive a copy of the documentation, but I never received it, after the 3rd request I got a generic form with all lies instead of what truly happened to me. I understand that accidents can happen. What matters to me is how a healthcare provider responds when something goes wrong. A patient who is injured during a routine procedure should not have to fight to have their injury acknowledged or feel like they are being treated as an inconvenience for asking questions. I am sharing this review because I believe patients deserve to know not only about the care they receive when everything goes right, but also how an office responds when something goes wrong. I sincerely hope this office takes what happened seriously and makes sure that another patient does not have to experience what I did or feel as dismissed as I felt afterward. My 5 family members will not be returning to this office after what happened to me.

I highly recommend this dentistry the staff are amazing and the facility is so clean high quality…read morevery professional, considerate, amazing atmosphere and attitude 5 stars for me

Great customer service, staff are very nice, friendly and knowledgeable. I will definitely continue…read moreto bring my son for his annual appointments .

Gies Family Dental is the best dentistry I've ever experienced. I've tried many others, and they…read morewere all horrible, especially the big corporate chains that rip you off, lie about what you need, and provide terrible service because they simply don't care about patients. Frustrated, I started searching for an independent dentist and discovered Gies. I've been a patient here for years now, and I can confidently say I trust Dr. Gies completely. Yes, it's a business, but he genuinely cares about his clients. He takes his time and doesn't make you feel like he's just rushing to get away from you. His staff is warm, welcoming, and always greets you with a smile. The office is consistently clean and well-organized. If you're looking for an honest, trustworthy dentist, look no further. I actually look forward to my routine cleanings, and I plan to keep coming here for the foreseeable future.

Dr. Gies seems like a great guy, and his staff are knowledgeable and accommodating; however, the…read morefilings I received broke out of my mouth within a couple days. While I received them, he seemed to have a hard time getting the compound to stay. It also seems he missed a broken tooth, because he recommended a get it filled also, but when the compound broke off and I went in to get it replaced, he said the tooth was actually broken in half and needed additional work. I have since started seeing a new dentist, who found the weak fillings and replaced them for me, and I've had no problems so far.