We were on a trip from FL to Charleston and we caught a nasty screw in our tire. After changing to the spare, I figured we'd get to the hotel and then figure out where to take it. Lo and behold a few miles later, we see the sign for Tower Tire. Figured it was worth a shot. We walked in, I explained the situation and they immediately got me into a bay to examine. Meanwhile my kids and wife waited in the office and the lady at the front desk (I wish I could remember her name, sorry!) even went out of her way to find the exact show my kids asked for on the TV. They also took them into the back and let them watch the technicians replace the tire. They inspected the other tires and I was fully expecting them to tell me I need 3 more as well, as I have experienced that up-selling before. But, they were HONEST and let me know my others were good and all we needed was the one new tire.
I even had a work call and was being given information on the phone and before I could ask, she has a pen and paper for me to take down what I needed to remember!
We were in and out in 30 minutes and back onto vacation mode.
Huge thank you to Tower Tire for going above and beyond, great customer service, honest technicians and office staff. You all saved the day!
10/10 would recommend! read more