My husband and I worked with Kym Fleming at Atlanta Communities when purchasing our first home…read more Although we successfully closed in April, the experience left us feeling unsupported and inadequately guided during several important parts of the transaction. Our concerns were not simply that every request was not accepted by the sellers. We understand that negotiations do not always go a buyer's way. Our concerns were about the quality of the advice, communication, advocacy, and transaction oversight we received. The most financially significant issue involved the sellers remaining in the home after closing. Before agreeing to the arrangement, we did not feel adequately advised that rent, compensation, or other terms could potentially be negotiated for post-closing occupancy. We only learned about those options later through our own online research rather than from the agent we trusted to educate and guide us as first-time buyers. Once we understood the financial impact, we asked for the refrigerator to be included in exchange for allowing the sellers to remain without paying rent, but it was not formally negotiated or secured. We ultimately continued paying approximately $2,400 in apartment rent while owning a home we could not yet occupy. While Kym did obtain a seller contribution toward our closing costs, that does not change the fact that we did not feel fully informed about our options or strategically advised regarding what to offer for the home or the occupancy arrangement. We knew every request might not be accepted, but we still expected our agent to clearly explain the available options, potential financial consequences, and possible negotiation strategies so that we could make an informed decision. Instead, I was left to conduct my own research and seek guidance from family members who had not purchased a home in decades. There were also communication and transaction-management issues. Two days before closing, I identified incorrect numbers in the closing documentation and learned that updated information had not reached our lender. At several points, I felt I was personally monitoring and correcting matters that I expected our agent to manage. I later submitted a detailed complaint to the managing broker and received a relatively quick reply from Sandee Burnham. Her initial response attributed some communication problems to my having "unsubscribed" from Kym's emails, even though I did not unsubscribe until well after closing and moving in. The broker later acknowledged that this was not an accurate characterization but maintained the same overall conclusion which was that Kym's lack of knowledge, guidance and support did not fall " below Atlanta Communities' professional standards" which says a lot about their business. I recognize that the brokerage reviewed the file and determined that none of its professional standards or ethics rules were violated. However, determining that conduct did not rise to the level of a formal violation is not the same as providing an informed, supportive, and well-managed client experience. The lack of follow-through continued through the end of the transaction. At our final walk-through, Kym told us she had forgotten the closing gift she intended to give us and would stop by with it the following week after returning from a trip. We never heard from her or saw her again. As first-time homebuyers, we expected stronger guidance, communication, advocacy, and follow-through from both our agent and the brokerage. I would tell people to RUN from this company and find another option that will give you the proper home buying experience. Edit: I moved on... until Kym replied to my Zillow review with a version of events that contains multiple inaccuracies & only reinforces my original concerns. Negotiating closing costs doesn't erase the lack of guidance/oversight or the fact that I caught the closing error two days, not weeks, before closing. If Kym advocated for us during the transaction as much as she is advocating for herself now, perhaps this review would not exist.

When we decided to sell our home, we called Alicia Tankersley. From the initial meeting to the day…read moreof closing, Alicia and her team were awesome! Their professionalism and knowledge were impressive. Before we listed, the stager and photographer were brought in to help us make our house a true showplace. We worked hard getting things ready, and Alicia was there to help and support us. Our listing went live on a Thursday, the Open House was held on a Sunday, and we had two full price offers on Monday! Alicia is a hard working, caring, and involved realtor. She really listens and does everything she can to help get the best price for your home. During a stressful time of upheaval and change, Alicia was there to offer support and a calming influence. We are now in our new home, and we could never have done it this quickly without Alicia and her team. We will definitely recommend Alicia to anyone who plans to sell their home - she's the best!

Unfortunately, our experience fell short at the moments that mattered most. On a recent home we…read morewere ready to compete for, we were told we would have a chance to beat other offers -- we had spoken with our financing contact and were prepared to go well above our original number. That opportunity never came. Our own financing contact had to reach out at the end of the night because we were still waiting, and we learned the home was already under contract. Losing to a stronger offer is part of buying a house and we understand that. What was hard was being assured we'd have a chance to compete, and then finding out the decision had already been made. We also originally started working together based on connections and local knowledge in a specific neighborhood. When we shifted our search to a different area, that expertise didn't carry over, and we ended up finding the neighborhood we settled on ourselves. We wanted to share our honest experience for other buyers -- especially first-time families -- who are relying heavily on their agent to guide them through a stressful, high-stakes process. We'd encourage others to confirm deadlines and key details in writing along the way.

I had the pleasure of working with Brenda Beshara, and I can honestly say she is the best agent…read morewe've worked with! We were an out-of-state client, so it took a leap of faith on both parties to work together to make our dream home happen... and boy did she get us our dream home! I don't normally write reviews, and I am doing so because she is just that fantastic. She virtually showed us a lot of houses, and each one she showed us, Brenda demonstrated such expertise and knowledge regarding what is good and bad about each property. She wasn't just eager to sell us a home and be done with it, but she wanted to ensure we found our dream home at the best and fairest price possible. Brenda is not afraid to advocate for her clients and make sure they are well taken care of. House hunting with her was like going on an adventure with a friend, and didn't feel like an agent/client transaction. She is fair, honest, and professional by all definitions of the word, and I would eagerly refer her to any friend who wanted to move to the area.

I chose Kelli Phillips Realty Group after reviewing their website and they seemed like a great fit…read morefor our situation. We were moving from out of state and needed to find a home quickly. We needed a realtor who be honest, knowledgeable but most of all responsive and who give the personal attention required to help us find the right home. Our agent Debbie Wolven did not disappoint. She was professional, personable and responsive and helped us land our dream home in a matter of days. It is clear that customer service is a top priority for this realty group. I would highly recommend Debbie Wolven and Kelli Phillips Realty Group for a great home buying experience.

My boyfriend somehow found Kelly+Co and I'm really glad he did. It was our first time as homebuyers…read moreso the process was entirely new to us. I didn't even know such agencies existed. We had a very good experience. As one reviewer mentioned, they literally have everything you could need connections wise to help you throughout the process. Don't have a lender? No problem, they can make great recommendations. Don't have an inspector? No problem, they can recommend one. The process of buying a home especially the time we did, the market was extremely competitive. Homes were easily having at least 10 offers at a time, so how can you stand out. We were able to close on a house within a little over a month of starting our home search. We worked with Caitlin and she was absolutely fantastic! I would recommend Kelly+Co without a second thought. If I ever did have to sell a house, I'd use them. I love the convenience of everything they have to offer. Their office is really cute as well :). We were able to close on a house within about a 2 month time frame from when we initially had our first meeting and started looking at homes.

We were first time home buyers and SO SCARED of the whole process. We got paired with Kristen by…read morechance and in retrospect it had to have been fate because I can not imagine anyone more perfect for the job! Kristen is so knowledgeable, patient, super responsive, not pushy at all, attentive and just all around helpful and nice. When we found our price, there were already multiple offers on it and we had to react quickly. Kristen knew exactly what to do and I honestly don't think we would have gotten the house without her. I have and will always recommend her to my friends and family and call her the second I need to sell or buy.

Lisa was an exceptional agent. She was very attentive and always willing to help and findd exactly…read morewhat we wanted. She is very knowledgeable and will always return your phone calls promptly. Her great personality made the process very easy. I definitely recommend her as one of the best realtors in Georgia.

Our experience is unique in that we were not selling our home with a realtor. That being said Lisa…read moreSchudel represented her buyer well by reaching out to us via our Marketplace ad. She stopped by the house, asked if she could see it and then reached out to her client. We agreed to pay her for her help and are very thankful we did. It was extremely apparent that Lisa made sure she found the perfect fit for her client but also took very good care of us. She was quick to respond to questions and concerns, extremely approachable and a pleasure x 10 to work with. We highly recommend Lisa Schudel and should we be in need of an agent - she will be first on our list to call.

Jenny did an amazing job helping my wife and I find our forever home! She made us feel like…read moremillionaires and we were her only clients! I would gladly recommend her!

December 2017 Review for New Home Purchase: I just closed on my new home with Jenny as my agent…read more She is very knowledgeable, professional, prompt, and thorough. As with every transaction, home purchases have a lot of moving parts, and we have to depend on a lot of other parties (seller, builder with a new home, lender, etc.) to make sure the process is on track. I have never met anyone, personally or professionally, who is so on top of everything- calendars, checklists, and reminders. It makes the entire process run so smoothly when you know that your agent is not only on top of her checklist as a agent, but mine, the seller's and the lender's. Not only is she very competent and responsible with respect to her profession, she is extremely affable, friendly, and warm. I truly enjoyed all of my interactions with her. May 2017 Review for Previous Home Sale: Jenny is the BEST real estate professional I have ever worked with. Full stop. I have bought and sold multiple properties in ATL (and in NYC) and she has been the most competent, knowledgeable, organized, and resourceful agent I have ever encountered - buying and selling. Even when I was not sure if I wanted to sell my house right away, she still invested a great deal of time and energy to give me practical advice so that when I was ready to sell I would be able to maximize my position as a seller. I wish I could give her more stars.

Joanna is the best! She is so knowledgeable and really takes her job as your realtor seriously. She…read morehas the best suggestions and really goes above and beyond for each of her clients. She is amazing at negotiating and getting the absolute best deals for her clients and listening to their individual needs. She has sold a home of mine back in 2016, and I recently bought a home with her this May 2024. Working with Joanna is seamless and I always know I'll be taken care of every step of the way!

Joanna is the "real deal!" She is professional, personable, and very knowledgeable and experienced…read morein real estate sale. She was always available to answer questions about every step of the process. I chose Joanna, because my daughter had just recently purchased her new home and had recommended Joanna. I could not have made a better choice!! I highly recommend Joanna for anyone wanting an accomplished realtor.

Amanda is an amazing realtor! She is knowledgeable, flexible, and always there when you need her…read more We moved back to GA after living out of state for several years. She helped us find our dream home. She showed us many homes. I'm super picky, and she was ok with showing us as many homes as needed until we found the perfect one! I highly reccomended Amanda to help you find your dream home! Thank you again Amanda for helping us find our dream home!