This property is significantly overpriced for the level of service provided. It is located away…read morefrom the rain forest and we had cold water in our showers. Travelers should be cautious about the cancellation policy. I was informed that cancellations were not allowed within 30 days of the stay. The business practice here is shady and deceiving. During an attempted room upgrade, we encountered issues on Expedia. The owner advised me to cancel first and then rebook the larger room and assured me it is free. Between the cancellation at night and rebooking next morning, I was charged $475. When I requested a refund, the owner initially stated that $50 was deducted as fee by Expedia. However, Expedia later confirmed that no such fee was charged. When I raised this discrepancy, the explanation shifted to unrelated justifications, e.g. they lost another customer because of me, blah blah.

What a lovely introduction to the Rain Forest! There were gentle walks, beautiful scenery, a river…read moreswim and somehow I was surprised the trails were muddy. Duh, it's a rainforest!!

I went to Puerto Rico with four friends earlier this month. We spent the last day of our trip with…read moreRaul from Natural Wonders PR. I have only positive things to say about Raul--he is an amazing person and helped us end our vacation on a lively and memorable note! He also took many photos for us and even joined in on some of them. Raul was on time picking us up in the morning and was very pleasant and professional. Our destinations during the day included the rainforest, a natural waterslide, a delicious food kiosk, the beach and a bio bay tour. Raul has a wealth of knowledge about Puerto Rico and its culture and was very enthusiastic and energetic throughout the tour. It was evident he truly loves what he does. He also has a great sense of pride in his home and its history. While I most definitely enjoyed the delicious food and wonderful sights and experiences, Raul himself left a profound impression on me. He is one of the most genuine, humble and hardworking people I have ever met. He has a terrific sense of humor and was very easy to get along with. After spending a few hours with him, I felt like he was part of our group of friends. At the end of the tour when he was officially "off shift," we invited him to join us at a small neighborhood bar near the condo at which we were staying. After a long day, he could have chosen to decline and go home; instead, we shared a few drinks and stories and lots of laughs. It was a fabulous ending to an epic day!!

My husband and I recently went on a tour to with Natural Wonders to El Yunque, the rain forest, in…read morePuerto Rico. Fifty people from our community went on a cruise together and we used Natural Wonders for an excursion. The tour was excellent. They easily handled a large group. We had Alicia as our tour guide. She was extremely knowledgeable about the rain forest and Puerto Rico in general. We used 2 buses and the 2nd driver was equally as knowledgeable. The tour was punctual, very comfortable conditions and the price was reasonable. I would highly recommend using their services.

Saely, Diego, and Javier were knowledgeable and capable guides. This group is a local family in…read moreCaguas who operates an amazing and exciting tour through their beautiful private land. Complete with a home-cooked meal from abuela, this experience is worth your time and money! The hiking, rappelling, and zip lining were moderately challenging, but fine for a family to participate.

amazing experience , great staff, soulful experience, support locals, 100x better than a…read moreadventure park. very safe staff and equipment with lots of knowledge one person with us was 55 year old mom and she kicked ass at it, rappelling is great and if you are adventurous just do it!!!!

Best vacation trip ever. Guide was very knowledgeable and very pleasant to talk to. My family of 4…read moregirls thought it was the best trip ever. From snorkeling, island tour and the night kayaking was out of this world

Had the most amazing intimate sailboat / mini catamaran tour from Puerto Rico Boat Trips. Jimbo our…read moreguide/Captain was awesome. He was super knowledgeable, friendly, funny and kept us safe. I highly recommend Puerto Rico Boat Trip to anyone who is looking for a great time on the water with an excellent guide.

If you're looking for a nice relaxing day on a private island then this may be the trip for you!…read moreThis is a group tour that travels with more than just those you booked with. As long as 15 people are on the tour, they will take you to your Calebra. If less than 15 you stay local! There were well over 15 so we were able to tour Calebra. It was so beautiful! Once you get there, they pick you up on a ferry to take you to the boat . The boat travels for about an hour before getting to a private island and that is where you get the guided snorkeling or diving tour depending on what you selected! My friends and I did the snorkeling. As someone who can't swim (I know I know lol) I had a great time. The tour guides were very informative and helpful for all ages and swim levels. They do provide fruit, cold cut sandwiches and rum punch and when you stop . If you're looking for a "party" boat then this may not be for you. Don't expect lots of liquor and twerking etc it's a family type tour, Some of my friends were a bit disappointed by the price expecting that we'd stop somewhere that had a bar and restaurant but it was just a private island (we're in our high 20s low 30s). So idk I think it depends on your expectations but I was okay with everything and the service was great!

Never In my life did I think I would give a 1 Star but would not recommend this company. We…read morecontacted them weeks prior to our trip to inquire about getting scuba certified. We were told we had to first buy and complete the course work through PADI and from There they would do the water/ dive sessions and compete the certification. The shop also gets a kick back from Padi as work since it makes u select a dive shop where ur course work is sent to. Once we complete the course work, we each reached out to the dive shop about 2 - 1 1/2 weeks in advance to schedule the dates and times for the water sessions. We did not receive any type of response back from the shop. We attempted to message on whatsup as requested but still did not receive a confirmation or any type of communication. We called down to the shop, where we were told to just text them. We again tried to text the shop but did not receive any response. We flew to San Juan and arrived and immediately went to the shop, we were told to text them and they would get back to us.. we asked directly if they had availability and we were told they would check and get back to us via text.... A day goes by, we attempt to call and no response.. fully we get a text saying they are fully committed...... This was without doubt the worst type of un-reliable customer service and a refusal to communicate.. I would not trust this dive shop or operation. They should never have told us to use to do the course work with their shop and then refuse to complete our certification. Luckily Scuba Dogs next door came to our rescue when we told them about the horrible customer service we received. Just be aware this shop will not be reliable.

I booked the zipline tour with Ecoquest Experiences & Tours via Carnival Cruise Lines while in San…read moreJuan. There was a lengthy but smooth bus ride over to the location. Once on site, we had a few minutes in the Margarita Bar to take a bathroom break, grab water or snack, etc. Then we went to another area to get our gear put on and then headed to the first line. Before getting started one of the guides gave instructions on what not to do with the gear, how to hold on and how to pull yourself in if you don't make it all of the way to the next platform. Next the adventure began. I don't recall the description saying that there were open-slated wooden bridges to cross or slightly steep and possibly slippery hills to climb. I can say that my nerves, glutes and hamstrings got an intense workout. lol. The last line ends back at the Margarita Bar, perfect for if you need a shot after. The guides help you get all of the gear off. The views were great, and I really did enjoy myself. I made it across successfully on all 5 lines. It was more work than I bargained for but I'm glad that I went and would consider doing it again. All of the tour guides assisting us were great and everyone in our tour survived the experience.

This was an excursion offered through Carnival Cruise Line while in San Juan…read more My fiancée and I did the ziplining thru ecoquest. The grounds were gorgeous - it was great walking / hiking thru the natural landscape to get to the 5 lines. The lines were shorter than I had hoped, but we still very much enjoyed ourselves. It was great learning more about the area - our guides were very informative!

We were picked up on time and had Xander as our tour guide. He was very knowledgeable of the area…read moreand had great information on the rainforest. It does get muddy and dirty so wear water shoes that have good support. Otherwise if you wear tennis shoes wear ones you don't mind getting dirty. You will get muddy and wet. You do have to wear the life vest and helmet the whole time. Plus bring a water cover for your cellphone. I had a great time and it is quite a hike to get to where you need to go. Overall the springs was nice and felt great! Only reason I'm taking off a star is that Xander was quite a crazy driver and we didn't know we needed cash as we had stopped at a bbq place afterwards.

Excellent tour walk. Worth it if you enjoy learning about history; both Puerto Rican and American…read morehistory. Normally you would have to fly across the Atlantic to get this much cultural history. Antonio was incredibly knowledgeable and gave us plenty of time to take pictures and catch the beautiful sunset.

This tour made my vacation! We did so many things in one day and all for a great price. Yaw was…read moreawesome! He was knowledgeable and informative. We went to the caves, the Bacardi factory, the rainforest and then finished the day of at Luquillo Beach. He told us by the end of the tour we would feel Puerto Rican and I can say that I do. Couldn't have asked for a better day! I highly recommend Yaw and his services to anyone on vacation and looking to have a great adventurous time.

We did the bioluminescent tour with this tour company and paid a pretty penny for the opportunity…read moreas it was last minute. Our experience turned out to be more about kayaking in the dark than the bioluminescent as we only spent 10 minutes in the bay and were rushed back. I complained to the kayak company and was told that it is what it is but from what I understand other tours received a much more thorough experience and actually got a chance to put their hands in the water and explore the natural environment. They also said that our tour was cut short because we were late. The reason we were late is because we were picked up 35 minutes past our meeting time by Yatumba. Since our group was split into two due to our large number, 13 of us had to wait for over 2 hours for the other group to finish to go back to the hotel. Our tour guide could have taken us back earlier but refused even though the other guide from the later tour said that it will be no problem and he can take the other people in his van. Overall, I felt a little fooled and wish I had done my research on pricing and experience prior to embarking with this company.

Best Excursion Experience - Highly Recommend Castillo Tours!…read more Our day with Castillo Tours was absolutely incredible! Huge shoutout to Captain Tito, Eli, Adrian, Mathew, and Brian--this crew went above and beyond to make our experience unforgettable. From the moment we stepped on the boat, they made sure my family and I were well taken care of. I never had an empty cup, lunch was delicious and on point, and they even took the time to teach guests the basics of snorkeling. You could tell they genuinely cared about making sure everyone was comfortable, safe, and having a great time. The boat was super clean, and the whole vibe was fun, welcoming, and relaxing. I 100% recommend anyone on vacation to try this tour--you won't regret it! And if you can, request this exact crew. I'll definitely be coming back for another round.

Amazing experience! The highlight of our vacation in Puerto Rico. The catamaran was in great shape!…read moreHowever the captain and his crew made the difference, courteous, attentive, hospitable and fun! Every single passenger had a great time! They are great ambassadors of Puerto Rican Hospitality and Castillo Tours quality of service. I highly recommend this experience!

Eric was the man, the PR Fun Tours was always the Best of the Best with all of his super awesome…read moreTours all over the island of Puerto Rico!

I had one of the best times on this all day near 12 hour trip with PR Tours! Our tour guide was…read moreCruz. Overall he was very nice and helpful during the tour. We chose to do the El Yunque/BioBay combo tour. First you're picked up directly from the hotel around 9:30 am. They come straight to the lobby. You will be in a rather small shuttle and depending on how large your group is it may get cramped and stuffy in the shuttle vehicle. Lucky for me we had a great group that was a lot of fun. We really bonded in such a short period of time. First stop is El Yunque national rainforest. On the drive to the rainforest you watch a film that previews some of what you will be seeing in person and gives some historical info. Cruz brought us up to the very highest part of the rainforest so that we could hike mostly downward which is a hell of a lot easier and less strenuous. I recommend water shoes for the hike. You will stop at a waterfall and get a chance to swim around which was definitely the highlight of the day! After you leave El Yunque you stop at a strip mall of authentic Puerto Rican food stands. You eat (own expense) for about an hour and then go to a really nice beach for another hour and a half. After that you will be driven to the marina where you will start your kayaking. At this point the BioBay is run by a separate company. So I can't really include them in this review. All I will say is that the BioBay is not what you think it is if you have ever googled pictures of it. That's definitely not what you will be seeing on this tour. After you return from kayaking your original tour guide drops you back off at your hotel. All in all it's an exhaustive 12 hour day but it is an amazing experience and well worth the money!