I moved into this property in July 2021, and the first year was generally positive. Unfortunately, things changed significantly after that. In 2022 I was diagnosed with cancer, and around that same time the overall condition and management of the property began to decline.
We started experiencing issues such as packages and mail being stolen, my son's bike going missing, animal waste left around the property, and frequent problems with the main garage door and building access doors. Management also changed multiple times during this period, and the outdoor common areas were often dominated by the same group of residents, making the environment feel more like a college dorm than the "luxury" community it is advertised to be.
Another inconvenience was the layout of the property -- depending on where your unit is located, you may have to walk across the entire complex just to dispose of garbage.
Because of my medical condition and the environment no longer being conducive to recovery, we requested permission to move early. We were initially told this would be allowed. However, after additional management changes and a change in Brady Sullivan's in-house counsel, the situation took a very different turn.
Brady Sullivan has now placed a negative mark on my credit report for approximately four months of alleged rent, which is currently preventing my family from relocating to another state where we had planned to move. When asked to provide documentation showing that the unit remained vacant during that time, they have refused to provide proof.
Additionally, I am being held financially responsible for a kitchen fire that occurred while we lived there, even though the fire department did not determine that the fire was caused by tenant negligence.
Overall, my experience with Brady Sullivan has been extremely disappointing. The company publicly promotes charitable contributions to cancer-related causes, yet in my experience showed little compassion or professionalism toward a tenant who was undergoing cancer treatment at the time.
Communication with their current in-house counsel, Jesse LaFlemme, was particularly concerning. When I attempted to explain the circumstances surrounding my medical condition and the dispute, the conversation was handled in a dismissive and unprofessional manner.
At this point I have filed complaints with the Rhode Island Attorney General's office, the Better Business Bureau, and have reached out to members of the Rhode Island legislature regarding the matter.
I strongly encourage prospective tenants to research the property management company carefully before signing a lease. read more