Poor management and leadership to begin with. Terrible place to work for. They loose imaging, charge for sedation thats not actually given. Dr's don't really listen to patients. Staff is treated with sarcasm, rudeness, negativity, and hostility! If you don't kiss ass... then you're treated like an outsider. I would never recommend this place to my worst enemy read more

I've been their patient for over 15 years. Their care providers used to be caring & helpful but now their hands are tied as they can't prescribe opiates any longer, only surgical treatment. They 'dumped' what I imagine were 300 patients who have to try to find a new pain management provider who will prescribe opiates that were working fine. In this valley just try to find a new provider (insert sarcasm here). My quality of life is dragging bottom. I remind myself that I'm no quitter & will get thru this eventually. I'm housebound now & cry often. because the pain never stops. All of this because they didn't want to bother with government regulations. Their current tv commercials say "We won't give up on our patients -ever". What a joke. I hate being treated like I'm a drug seeking addict, not someone who needs medicine. How do they sleep at night? read more

They charge you for sedation injections when they don't actually give you the sedative. They care and quality of care is garbage. I was in the injection room crying in severe pain begging them to stop. I felt the needle go all the way in my spine and he nicked the nerve. I had a fever all night into the next morning. My body and pain level was beyond shock. Horrible staff. They lie. Don't trust anyone within Touchstone. Worst people and place ever. Let me be clear: the sting and burn of the numbing agent was uncomfortable, but you didn't give my body 2 seconds before the next needle came into play. I felt everything, I said stop, I can feel the pain, the monitors were going off like a fire alarm. Someone should never feel the pain I felt. Nice try making it out to be me, when in all reality, it's your job to take the pain away. read more

I'm have been a patient there for almost 2 years. Their care is excellent! The Nurses are very kind, competent and caring. The office staff is also very nice and very competent. read more

getting appointments with them is vary hard 3 to 4 months just to get an appointment then a month or so to get into the office...then you have to wait to get the follow-up appointment if you need more than one treatment then the wait time starts all over again if you call to talk to the person that makes the appointments she NEVER answers the phone and asks for you to leave a message that she will get back to you .....that takes weeks......no matter how many times you try to call her.... I also get the impression that the office manager is not up to date on what is going on the office as far as appointments go... the staff that does the procedures is top notch!!! they are good efficient and vary friendly and seen to really care about you... they are great it's just a problem getting to them read more

Shawn Sills and his team have changed my life! Nevro Spinal Cord Stimulator. With Touchstone Pain Intervention. Can take you out of pain to live a happy life. read more

Touchstone Interventional Pain Center - Shawn Sills and his team have changed my life! 2 years of treatment, with this doctor have made my life worth living. - Pain Management Near Me - Medford, Oregon

Such a great staff, very knowledgeable and friendly. Dr Sills answered all my questions. Would recommend him to my friends and family. Makes such a difference. Thank you. read more

Dr Sills is an amazing pain interventional doctor but he only sees patients at their first visit then passes the patients off to a revolving door of doctors that do not have the experience and training required for pain management. The actual doctors seeing patients appear to less interested in resolving patient problems or even decreasing pain through interventions and more interested in seeing as many patients as possible in the shortest amount of time without concern for patient needs. After 7+ years with this clinic and several doctors who do not appear to be trained or even knowledgeable about the interventions available which may help resolve my issues it seems to be time to move on to a clinic with trained, experienced doctors who see you in the clinic and hopefully care. Doctors who order current diagnostic tests upon which they base your treatment plan on and provide the latest treatment options. If Dr Sills had a medical staff with half of his knowledge, training and experience, he'd have an excellent clinic, but sadly he doesn't invest in trained pain management specialist to run his clinic. read more

Snake-oil Shill, and Bandwaggoner extraordinaire. He's all in for the CDC "guidelines" adopted by the OR medical board to forcibly remove opioids from the treatment options for chronic pain patients, and eager to sell you "new" (but still mostly worthless) neurostimulators, and electronic gadgets to get you "over your addiction to pain medicine" - all of which he gets a cut of, and paid handsomely to install, of course. And he doesn't want to hear about how people have successfully been taking opioid medications for 10-30 years, etc because it doesn't fit his (clearly scripted) narrative. Guy is a quack - as are most of the new toe-the-line "pain doctors". There wont be good pain care in Oregon until patients and doctors either get legislation passed protecting us, or the people on the medical board finally meet the fate they so richly deserve and see first hand why opioids, when properly prescribed and used, are perfectly appropriate - even in "high" dosages. read more

So an update... I figured out that in Oregon doctors have to send people on pain medicine for "chronic" pain to places called "pain clinics"... I am from CA and didnt know about that. Pain clinics treat normal people like me, and twacked out druggies... so as a result you get a lot of patients being seen by few providers, and a staff that is somewhat jaded about patients in general. Nevertheless, for me this does not excuse not helping someone who is in pain, but I understand the reluctance to make call backs somewhat, I guess. I still do not recommend nor give Interventional Pain Clinics a even ok review, but I think that this is symptomatic of the drug abuse in Rogue Valley moreso than a lack of care from the people who work here. My GP was somewhat horrified by the stories about this place I had, and is switching me to another clinic, which he says may be less full of tweaky looking folks. Hopefully noone else has a similar experience at Interventional Pain Clinic. read more

Dr Sills is a great provider. But his scheduling person, named Connie does not And will not do her job. I have contacted her for pre authorized treatments with zero results! Why can't she just do her job. Like any other caring person in a medical office. Seriously would like to know who her supervisor is! Getting No were Fast! Very discouraging! read more

I have never been to such an outstanding medical clinic before, the staff, Dr. Sills, all are amazing !!!! I've been coming here for years and have never been let down. read more