great medical staff, great care. Highly recommend.Was treated fairly. Gave me attention and…read morelistened to my questions and gave me the feedback that I needed to know. Thank you Asante. M Foxx

Nursing A+ Doctors A+…read moreFacility. C. Nicely designed rooms with good amenities, but heater didn't work on a VERY cold night, and staff didn't seem to know who to get to fix it. Very kind Ly brought me extra warm blankets but I was still uncomfortable. FOOD F+ Unappetizing, institutional. Everything tasted of sugar and artificial ingredients. In four days I had one meal I enjoyed, and I am not a snob. Luckily nursing has snacks on hand including yoghurt and juice which kept me from starving

Referred to ER by nurse, did go to Providence ER. Very calm…read moreatmosphere, compassionate and friendly staff. Ruled out major concerns with tests and referral was made for outpatient in a timely manner. Thank you!

Office was very understanding that my 72 yr old husband needed some quality care…read more There was only one bump in the road and that was a young lady who stood at the door while I was speaking to my husband on the phone and said are you on the phone get off the phone your case manager is trying to reach you slow down, sweetheart. It's gonna be all right.ugh!!! In most hospital visits, you can't even tolerate the food. They do a really good job here at Providence. Thank you for all you do.

I give a low star only be cause my husband is fighting cancer…read more His Dr. is out for awhile. My husband had chemo mouth sores and wasn't able to swallow any pills. Water was hard enough. He lost 13 lbs in a week. So my rating is because his cancer Dr. recommended his primary Dr. at least make his seizure medicine liquid. We didnt want seizures in the mix of everything else this poor guy is having to go through. They refused the liquid cause he has never had it before, well he has always been able to swallow too. Providence I can say is an amazing place for treatment, however the treatment my husband needs while going through cancer with a fill in Dr. Hasn't gone so well

This was my first time going to this provincial center and the last, a man attended me at the front…read moredesk of the emergency room as soon as I asked him if I was in the emergency area, I had never been there and I was coming from a head injury, he just made fun of me with his mocking smile and sarcastically answering me, then I told him I was coming from an accident and if he could see me here, I politely asked him for another person to help me in my language and mocking me again he said the person is not there but I will put the computer for you, I answered him fine but the truth is his attitude was already bothering me, these people who have no empathy should not be there nor did they show professionalism or any of the values ​​they talk about on their page, I don't know if these people are racist or not, I don't know what he was making fun of but I do not recommend this person at all, at the end he asked me for my SSN when I read the papers and it clearly says that I do not need it to make an employer claim (accident at my job) I felt very bad treated and I sympathized with this person. He is thin with brown eyes and brown hair.

FiNALLY, I have a PCP that listens and is pointing me in all the directions I need to go…read more Thankfully, I'm in good health generally, but there have been some annoying, indistinct things bothering me, making diagnosis challenging. I've been to 3 different NON-Providence clinics only to be treated badly, taken off course and basically sent on wild goose chases. I can't imagine what it's like for seniors (or anybody) who have serious health issues to get treated in this valley ... !?! NOW, I have Vashti Ivey, FNP, as my PCP and she is ON IT!!! Not only is she detail-oriented and savvy about what she's doing, she is kind and care-taking. She smiles and has a sense of humor!!! I haven't had a PCP that fits that description in the 10 years I've lived here. I must also acknowledge the check-in/check-out staff and the medical assistants, too. They have all been so kind and comfortable to work with! Vashti's referrals have led me to consultations and information that have put me on track and righted the wrongs I've dealt with for the last 3 years, especially! I have been under so much stress that seemed to be a vicious circle, but Vashti referred me to Dr. Bravo for some stress management. Another brilliant solution that after just TWO short sessions, i've learned things that are extremely helpful for my specific issues AND for my whole life. The latter info is in regards to my SPS trait -- Sensory Perception Sensitivity. It's a natural trait that unfortunately NO OTHER medical professional that I've seen in these last 10 years was even familiar with!!! ALL medical professionals should be aware of this natural trait since upwards of 20% of the population has it and it colors your whole life! Having medial pros who listen and aren't dismissive of details is like winning the lottery! Another big ticket win was when I was referred to the main Providence Medical Plaza to have a swallow test done. That was fine by me since I'd had two terrific surgical experiences in that building when I had my knees replaced. After that test I discovered an issue that all the other practitioners had basically dismissed, didn't see in the imaging or just failed to give me the details - Unbelievably UNPROFESSIONAL. The test facilitator, Julie Mondz-Kleinman, gave me a myriad of information that was like a light bulb being switched on -- no make that a FLOOD light! Now, thanks to my Providence Team, I'm on track and can deal with all the little annoying "glitches" my body has with ease and a sense of confidence that I'm just fine. A HUGE burden lifted off my shoulders, and I'm immeasurably grateful!!!

If you haven't heard about Rogue Valley Health & Wellness, you have GOT to go see Lakiesha and…read moreTaira! The nurses, staff and medical professionals are outstanding! Excellent medical care, and Lakiesha is so personable, LISTENS, and takes however long we need in each session. She doesn't rush out of the room like other doctors I have seen. From the GORGEOUS new office, to the outstanding staff and doctors, You are missing something in your life by not paying them a visit. Thank you Lakiesha and Taira! xoxoxoxo

Two hour wait with a potential fracture and the staff was clearly not trauma informed. Insisting…read moresomeone be completely disrobed for an x-ray or treatment would be withheld. Please get some trauma informed people on your staff. That was ridiculous.

Checked in at 3:00 with two people in the lobby. We were taken to a room at 4:00 and still haven't…read moreseen a doctor. Apparently their definition of Immediate is different than Oxford as "instant or at once". The wait here is more painful than the malady. Still, it's shorter than the Emergency at Rogue Valley Regional.

Dr. Ho and his team were amazing. I had both knees replaced and everything about my experience was…read moregood.

[Sept, 2019] Dr. Bengard came to my recovery bed, after a trauma surgeon/butcher had done emergency…read morerepair to my left hand and wrist, (damaged in a power saw accident) and said ***"I can fix that"***. He looked like a puppy expecting a treat. He added he had a cadaver nerve to use. He had to say it twice because I was pretty drugged. He seemed honest so I agreed to see him but surgery on the 19th was delayed because my heart went into afib and the anesthesiologist freaked just before surgery started. (afib stabilized after 2 days, they didn't give me my heart medicines while I was there until I told them I needed them!) After my heart had a normal rhythm my cardiologist released me for surgery on the 25th. Dr. Bengard put me in his PT area the next day. I now would have chosen VA care had I been aware it was available. They deal with these kind of injuries all the time. Anyway, he charges a lot for therapy and my therapist didn't even have a working electro-stim device. Batteries were dead. She couldn't get it work after she changed the batteries. Wasting my treatment time. She was nice but seemed pretty new to the field. She even charged me $200 for a finger splint I could buy online for $50! I made very slow progress until I had to stop going when COVID hit. Only 6 months. I never got a call to check if I wanted to restart later. So, anyway, Bengard said he would fix it and here, almost 6 years later, with ongoing nerve-shocking in my hand, and it's half-numb,on 1500mg gabapentin and 2000mg acetaminophen for the pain daily, for the rest of my life, I have APE-HAND because he didn't reattach the tendon that allows me to move my thumb and I never am without some pain, even masked by drugs. I don't think he knew how to fix it and he didn't. He should've had a neurosurgeon do the implant, if it was even done. So I'm done with SOO unless they have a better doctor.

In regards to Dr. Coward's office and staff. (Room 300)…read more The customer service and patient guidance is the worst I have experienced in all of Rogue Valley. They are damaging their own reputation that's going up in flames by turning patients away for being 60 seconds late and causing mental trauma amongst them. Blatant negligence: Without proper directions in the hospital, patients in an unfamiliar environment get lost and have to backtrack and interrupt other staff for assistance to find the exact location they must be. One would think Providence Medical Group-Medford Family Practice would offer clear and concise directions to their office once in the hospital so patients know which elevator to take to arrive on time OR be a little less militant. Providence Medical Group-Medford Family Practice has no perception of decency and they refuse to demonstrate their commitment to their patients. Although, what they do offer is a lot of sticky bureaucratic red tape. I highly recommend everyone to seek even the lowest level of professionalism elsewhere and avoid this landmine at all costs.

Kenneth Coward -- Stubborn, terrible doctor only out to charge his patients. My husband went in for…read morehis annual physical (which is covered by our health insurance), this doctor billed it as a regular visit, even though they talked about all the typical "wellness exam" topics, and refused code it correctly for insurance to cover as the annual preventive exam. So, we were billed over $300 for a regular preventive annual exam. We called several times and the staff answering the phone clearly understood the situation and noted that the code should be changed in the case notes. Kenneth refused over and over again to correct his coding error. So, we are stuck with a $300+ bill for the covered annual preventive exam since insurance will not cover it unless he codes it correctly as the preventative exam. Kenneth is a nightmare to deal with, only out to meet whatever KPI he needs to meet for certain types of visits vs reality.

Empire Medical is ahead of its time. It's a one stop online shop, and has helped our company…read morestreamline the ordering process. Along with a great staff who personally attend to my account ,and make sure my orders arrive on time and at the cheapest rate. It's like having an extra employe to handle my shipping and receiving. Empire makes it so easy to return products by providing the shipping label and RA number for me. I could say more but why it's 5 all the way. Thanks Empire Breakey Prosthetics Inc.