Two hour wait with a potential fracture and the staff was clearly not trauma informed. Insisting someone be completely disrobed for an x-ray or treatment would be withheld. Please get some trauma informed people on your staff. That was ridiculous. read more

Checked in at 3:00 with two people in the lobby. We were taken to a room at 4:00 and still haven't seen a doctor. Apparently their definition of Immediate is different than Oxford as "instant or at once". The wait here is more painful than the malady. Still, it's shorter than the Emergency at Rogue Valley Regional. read more

Do NOT go here for a Workman's Comp Claim, or for any reason. I have a back injury and I was there before they opened, but everyone was called before me who came after I did. It took 4 hours! Here's the kicker, they are playing some sort of game where they do not give you the correct information for your medication at a pharmacy, any pharmacy. Tried a couple. You wind up having to go back to them, this has happened twice, and they take your paperwork and disappear for over an hour. This time they actually came back, finally, with my paperwork and said they would give me a call when they get it settled. Not holding my breath. I got the runaround once before from them over the same issue. Having a back injury and spending all day trying to get help...I am very angry. read more

They told me I couldnt been seen because I was not a priority. I got there at 4 o'clock and they closed at 6 and were already at full capacity. I saw one other woman in the room. Absolutely disgraceful, our health care is such a joke. read more

Excellent care, friendly staff! Very caring group of people. Nico was thorough, listened to me, explained everything, Rosa, and Jeremy​ were both excellent. Kayla, Zoie, and Terry very friendly. Made the experience a lot easier. read more

I took my sister there today and it took almost 2 hours to tell her she had allergies and the place was dirty.

Poor to non-existent care. Shoulder injuries, no ice bag until I requested it, left in a room with zero updates on progress. Left in a room with an open window to a busy street to disrobe and wait forever. Left and was retrieved tripping over the broken curbs to go back in, wait another 30 minutes, then left with no care. Unable to reach VMC CEO Brent Keller. zero stars' read more

I had an appointment scheduled at 4:30 PM because I have the flu and a respiratory infection. I scheduled my appointment because my cough is getting worse. My appointment was with PA Peter Gray but unfortunately, my experience was far from satisfactory. I arrived on time to my apt and patiently waited for an hour before respectfully asking how long would it be before I would be seen as I have a 5 month old son who I breast feed and need to get back soon.l to feed him, I was told I was next to be seen. Thirty min went by and the medical provider Peter Gray came into the room and said he apologized he LOST my chart between all the other charts and I was next. Though it wasn't ideal I said okay thank you do you know how much longer? I have to go soon my son is hungry I breast feed him. He said "HE WILL BE FINE HE CAN WAIT" in complete disbelief that he would say that I asked him, My son can wait? He's 5 months old. At this point waiting wasn't the problem I understand that sometimes things happen but saying my 5 month old son could wait to eat because he made a mistake and "Lost" my chart is beyond me. I stood up and said I was leaving. Peter then tried t say that that wasn't what he was trying to say but that "5 more minutes wouldn't make a difference" again I am shocked to hear this medical provider that my son can wait. I told it in fact is not 5 min. I arrived at 4:30 and now it was 6pm. I told him I have the flu and a respiratory infection and think this has turned into bronchitis and I have been waiting until the end because you lost my chart and now you tell me my son can wait? Peter was dismissive and extremely unprofessional. I left the office without being seen, feeling not only neglected and disrespected but also deeply frustrated with the lack of empathy and professionalism demonstrated by the PA and the overall handling of my appointment read more

Very loud front desk check in staff. Making fun of the disabled kid in the other room with just box office panels around the cube so everyone can hear them. I definitely think this is very unprofessional when walking into an immediate care center. choose your staff better. read more

I went in on a Sunday morning, here was no waiting, and the care provider was very knowledgable . She explained everything very clearly and was able to help me quickly and send me on my way. A great experience!! A great alternative to the emergency room for non emergency problems. read more

On Jan 2, 2024 in the early evening, my husband went to the Eagle Point, Oregon Valley Immediate Care because he had not been able to get to sleep and had run out of his prescription. Our PCP was not available, or we would have gone to her for help. We made the appointment with VIC, by phone, which went really well. That's where the "well" went down hill. The receptionist gave us a less than warm welcome and the check in nurse was cold, but efficient. Then the real slap in the face came.... The provider Gregory (I think a NP) came into the room and basically treated my husband like a drug addict. My husband told him the situation and was asking for (1) Ambient pill to help him get to sleep. Gregory said he was "not going to risk he medical license for this". He said people come in all the time wanting drugs to sleep. My husband explained he has a Class B Driver's license, gets drug tested regularly, and would not risk his profession either, but he needed to get some sleep. Just a week before this, he was tested for his annual CDL physical, which proved he was NOT a drug user. Gregory did not help us and told us we could go to ER, where someone could monitor my husband. When we were checking out, we got the summary of the visit, which said that my husband had a "life threating condition" and recommended going to ER. We did not. It was NOT 'life threating" - it was lack of sleep. The next day, our PCP was able to send in the order for the prescription. We have used VIC in the past and had great results, but we will not use any of them, unless it is a last resort and never where Gregory is the provider. read more

I am posting that stress disorder towards men, and the man that was requesting my EKG, so-called doctor, and asked me some very odd questions, and I did not appreciate it, he asked me questions that have nothing to do with my visit, asking what kind of work are used to do before I was on Sdi, he also asked me if I have ever lied before, he also asked me how I got on SDI, he should not be working there, I had backlashes, from the past he did not explain explain the EKG very well, he also looks very evil. read more

Was very impressed with the service and drank wasingormal the rest of the office was kind

I went to take my daughter in and they were out of doctors told me to make an appointment and we left came back before so we would be on time took us another hour to finally be In a room then they told us that are other doctor would be In shortly was in there for almost 2 hours they were none professional when it came to have us tell them about what was happening and they were telling us stuff that want happing and on how everything was fine . read more

The reception is kinda curt but she is pleasant enough as well. Make an appointment. Otherwise you will have to when you show up. This is not a good place if you have behavioral health issues for they will certainly say no to the point of giving you a paper that says they won't give out stimulants like Strattera, etc. but Strattera is a non-stimulant and that's the whole point of that they do not care so much to the point where I totaled my vehicle within one minute of leaving after being told no with a smirk because they don't take ADHD seriously. Thanks for making me live outside Valley urgent care ice sure wish you would have helped me instead of looking at my ADHD symptoms and thinking I'm just a weirdo. You're not like asanti who listens to me. And I know for a fact they still did not change their paper to make Strattera non-stimulant because they don't believe me enough to even Google it. Why do I know this because of the way I looked at by these people it's the same as a policy in this godforsaken state. I don't know what you're scared of guys but I am sad. read more

I recently visited the Barnett Rd Orthopedic Clinic. Miguel was thorough and explained things clearly. They have followed up with me twice in the last three days! It was easy to make an appointment, and I waited less than 5 minutes in the waiting room. I would highly recommend the Orthopedic Clinic at Valley Immediate Care. read more

I have been to Valley Immediate Care for both urgent care visits, dermatology, and drive up Covid testing. Literally everyone has been polite, professional, and kind. I have had a lot of bad medical care in Southern Oregon, but I've only had excellent care at Valley Immediate Care! Highly recommend the South Medford location and especially PA Tim Maccurdy. read more

Very disappointed. While waiting two hours I heard them talking outside the door, repeating what I said and laughing about it. The instructions that they gave me verbally were different than the written ones that they sent home. Office staff were nice. read more

I called and was given an "appointment" time of 11:20am. I got there at 11:10 to for sure be on time. When I finally walked out it was 12:20pm and I still hadn't been seen. I went in for post Covid symptoms of extreme fatigue, pain in my throat, glands and lungs and short of breath. I couldn't sit there any longer and NO ONE there showed the slightest bit of caring. Not a place to go for healthcare!!! read more

Kadin is a PA- and is incredibly kind. He is very personable, attentive and had an excellent "bedside manner". He made sure that I was comfortable with what we discussed and was genuinely interested in ensuring I had a path forward. His momma must be very proud. (Very sweet eyes too) read more

All staff were very pleasant and helpful, doctor Evan was very personable and thorough, I can't imagine expecting anything more for an urgent care visit. I'd gotten a tick bite on a hike, I've had many and not went to a doctor for them but I have a friend with Lymes disease plead with me to not risk the suffering she continues to endure so I went in after 2-1/2 weeks. After cleaning it up I'm on 10 days of antibiotics, I was informed that if I had come in within 72 hrs it would be a single dose... I'll be back before summers over I'm sure. My lesson: Don't risk Lymes, get in within 72 hrs : ) read more

Valley immediate care Grants pass. Or. Got in fast! The staff was wonderful! The doctor excellent! Thanks to yelp I found it. The best thing was the Doctor, a Jonny Deep lookalike . He was patient , listened, and gave excellent advice . He didn't make you feel like he was in a hurry! So thanks to all of you at the clinic . read more

I went to the Grants Pass location and saw a PA named Chelsea Burchette and I have to say, my experience was an awful one. I literally sat in my car and sobbed afterwards. No bedside manner, very brusque. She seemed like she wanted to be elsewhere and I felt very rushed, as if the main goal of the visit was to get me to leave ASAP. I also felt the suffering I was experiencing was devalidated: I was told that the chunks of white crap in my tonsils was food that got stuck. Does the food cause me to have chills, feel like garbage, and experience a broken glass-like experience when swallowing, even when it's only my own spit? I don't think so. Don't mention marijuana use upon inquiry unless if you want a dirty look shot your way. Depending on the urgency of your concern and current staffing conditions I'd have to say I urge others to see someone else. read more

Only the facts...Had a dog bite. Made a appt. Waited 30 minutes in the lobby...another 20 minutes in examination room. A tiny butterfly type bandage and a tetanus shot. Only that and was charged $390. Something very wrong with this picture. Way over charged! Please spread the word. Thanks Bob Boyington read more

Please take this review as a word of caution against signing up for this company's $40/month urgent care plan. The terms of this plan were poorly communicated and some rather important things were left out in the employee's description of it. I was informed when first signing up that I had to opt into 6 months of payments in order to sign up, which I agreed to. However, I was not clearly informed of the following information. First, they did not explain that this plan only covers 3 visits in a year. Therefore, if you visit more than 3 times in one year, your discounts are basically void, despite still paying them $40 a month. Secondly, I was not informed that it is also policy that if you visit more than twice in a year with this plan that you will be opted in for a SECOND 6 months, basically trapping you into a full year of paying for the monthly service, which again only grants you 3 visits in said year. Granted, these visits are at a discount, but you will still be paying out of pocket on top of your mandatory 12 months of $40/month. Out of the 2 visits I had this year, one was about $25, and the other was over $200. You still never know what the costs of different checkups/procedures are going to be, unless asking up front before your doctor even looks at you. Paying $40 for 12 months comes out to $480 total, which basically tells you that you will be paying that chunk of change for 3 doctors visits a year, a completely variable amount out of pocket on top for each visit, and a completely inescapable monthly payment. One last condition they have in this plan is that on top of all of this, even if you did try to opt out of paying the remaining of your years worth of $40 payments (which they communicated to me was completely possible), you would be charged for the full amount of what your 3 yearly visits would have cost before their discount. The bills for my 2 visits originally came out to just about $1,000, before the discount. Sure, I saved money from this plan, but I have still been roped into paying almost $700 (including the monthly payments + the additional cost of each visit) in a year for 2 visits that were not intensive procedures, nor were they emergencies. Also, while these terms were likely described in the paperwork I received for signing up, I feel like it's not too much to ask for these few highly important details to be communicated up front before someone signs up. It all feels like information is purposefully left out to convince a person in need to subscribe to this service, without knowing what they're fully getting into. I absolutely regret giving any money to this company. The health care workers that assisted me were nothing but helpful, but I have lost all respect to Valley Immediate Care as a whole and will be canceling my mandatory yearly membership at the end of the cycle. read more

COVID Test Scam! I was given an "at home test" type deal. $80 when I had just done the same w/my Free test. And I was charged an office visit as well. SCAM. I've had the test done 2x before at Asante drive-through.... Quick & Easy. WTF Valley Immediate Care. TOTAL SCAM. This was at the Barnett Location. But I'm sure they all do the same. NEVER AGAIN! read more

Valley Immediate Care - Timothy MacCurdy, MPAS, PA--Dermatology Services at Valley Immediate Care, Medford OR It was honestly the worst professional medical experience I've ever had! I called down to Dr. McCurdy's office to make sure you knew of my new Providence Health Plan and that he was in my network and also to my Insurance customer service number spoke with representative (that I have all documented) and said I too was covered! Got there at your office and I asked again what my benefits where! Had MA come and tell $20 copay $1500 deductible! You guys ask for copay after visit so you don't tell people your going to try and ask for full account up front and never told me on the phone or MA when I asked my benefits! I've never in my life ever had any kind of professional medical office or hospital anyone ever try to ask me for cash or money upfront without billing my medical insurance 1st! How would my insurance ever know that you billed or me billed them to meet my deductible and you guys were asking me for $522 cash upfront! Your office is a total Scam! I called and told my medical insurance provider providence healthcare and we have a excellent health plan we pay for monthly and told them what you guys did and they were blown away with the unprofessional conduct and so they're gonna look into it further about you guys being a scam situation! Do not text me or contact me again - go through my insurance only! I also have a call into BBB and my attorney! Tell your patients they have to pay up front no diff than your immediate care patients - Dr McCurdy is a PA that consumers think is renting or leasing a office in your facility! Why in the world would any patient know that a dermatologist wouldn't be leasing a office and that we would pay a urgent care up front total visit cost? There nothing about a dermatologist that requires immediate care or fees unless pre-existing even then! Valley immediate care and Dr McCurdy need to disclose to all patients or new patients visits that they will be required to pay upfront all visit costs and bill at time of visit! Good luck read more

After 3.5 hours got too see a " doctor " the exam lasted 5 minutes he didn't seem to believe my symptoms and automatically assumed I had covid .So another 30 minutes wait ,after the test was negative he decided all I needed was a Tylenol , and suggested something else was wrong , but no effort was made to help me get to feeling better no effort except running up the bill , then I was asked to wait again while the "Doctor " filled out discharge papers with instructions on taking tylenol, total waste of time and money! read more

Poor service, long waiting time. Will never come back. Took them 4 hours to see my 9 month old son with pink eye with only 2 patients in the waiting room. read more

Checked on Blue Cross/Blue Shield web site to see if my insurance was accepted, which web site said it was. Went to Valley Intermediate with a traumatic injury to my finger. They said I wasn't in their provider network. After that their attitude was out the door! read more

Nice staff at front desk, but doctors are not practicing medicine legally. They are misdiagnosing in areas they have no degrees or training, and when they do not know, rather than saying so, they give you a negative psychiatric diagnosis for which they have no degree, authority, nor background, nor skill/training to do so. If they do not know, they love to call you delusional, or psychiatric? This is a witch hunt done away with centuries ago, or possibly a display of a doctor's deterioration ethically and cognitively, or just too much age or ego to handle stating they do not know-better to write inflammatory statements they are not in any field to diagnose. These doctors forget about patients rights, or that according to the HPPA laws, patients have rights. If you can't see it, maybe a specialist, or a microscope, or an "I don't know." But it is slanderous and archaic, and down right ignorant. Rogue Valley has had this disease of playing God against patient's best interest and against laws for decades. I don't know is not against you, nor is disagreeing with a doctor who is ignorant of laws and medicine. Witch hunt doctors are now against teh law, it is called deflammation of character, in other fields called slander. And it is very damaging to a patient's history, so if you do not know, just say so, don't write they are psychotic. This practice in Rogue Valley needs a good malpractice precedent to stop. , A good doctor does not scare patients away with this sort of malpractice. The office turned me away with my right to correct this on my records, saying "What is in our records stays that way." Maybe they have not heard of federal laws, the hypocratic oath, or the HIPPA laws. If you like 80 year old doctors living in the 15th century who play Freud and behave as a misogynist, this is your place. Get over your ego or update yourself. read more

Do not go to this urgent care. I honestly think the nurse was high. She shoved my daughter in a small closet size room. That was located in the waiting room. She asked my daughter the same question three times after we gave her the answer. No compassion At all for my daughter who had fallen. It took forever just to get ice. Only to be told we had to wait 2 more hours to see a doctor. We left immediately. read more

Set an appointment for Covid testing, arrived at my appointment. Then received text saying that they are running behind. Ok.. waited 45 min, they came out tested.. two hours passed.. then Dr came out, what a unprofessional dr. He asked about my symptoms, tested negative. Said he wanted to retest.. after being in the parking lot for over three hours at that point, I asked why.. he said my symptoms indicated Covid. Then when he called my current Doctor an Outlier because of his recommendation I left.. no doctor should be so unprofessional! read more

They have a very good system of checking you out and scheduling your return. If it's going take longer or shorter they text you. Which I really thought was progressive. When I return at the specified time I has immediately take to a waiting room so far so good. One hour later I was still in the waiting room. I inquired and it seemed like I had another 1/2 or more before I could be seen. I left. Wonder why they couldnt just send me a text to come in later. Very disappointing with all the urgent care facilities in the Valley you think they would want to be more accomdating read more

The team at Valley Immediate Care is very compassionate and understanding. They got me in very quickly. Cullen Mack, PA spent a very long time speaking with me. He was thorough and long term oriented. These are two things that I think are very important when it comes to your health. A really great place for all of your healthcare needs! read more

I came here before I lived in Medford. I was visiting from out of town and had a bit of an emergency. I showed up, not knowing what to expect, and was pleasantly surprised. The lobby was clean and peaceful. The check in process was quick. You could even wait at home and have them text you when your room was ready. My wait wouldn't be long enough to utilize that feature but it was nice to know I could sit on my couch in my pajamas and wait if I needed to. They were quick and attentive when I was taken back. They listened without judgment and they were extremely thorough. I felt as though I'd been well taken care of and I was in & out in a very timely fashion, compared to other places of the sort. I now live in Medford and not far from this clinic. It's comforting to know that they're there if I should need them again. Thanks to everyone involved! read more

Everyone was very nice and professional. We were seen quickly and intake was efficient. The doc was attentive, asked good questions and solved several problems for my dad. read more

DO NOT SEEK CARE HERE. EXTREMELY RUDE DOCTOR. UNREASONABLE COSTS. $269 BASE COST if you haven't met your deductible!!!!!!! And that's just for sitting in the room! I can't imagine what they charge if you need treatment!!! I chose this place because they have fast winait times and an online system... DON'T BE FOOLED!!!!! At first, I couldn't wait to write a good review for this place. Online wait list, text notifications if they run behind... it all seemed so efficient. I was so happy I came in complimenting the office staff and commending them on such a well-run practice. I came in because I needed a refill on my monthly prescription. Unfortunately, it's very hard to establish care in Medford and I've had to wait over two months just to see a primary care doctor in the area. Most doctors aren't taking new patients, or they have a 3-month long wait list. So when I ran out of meds, my only option was to head to an urgent care for a refill. The easiest patient ever. It's a very low-key medication, not controlled, and I have all my paperwork saying I've taken it for over 5 years. Well. I can't believe how awful this doctor was. She came into the room and began asking questions rudely. Even when I tried complimenting her office staff, she still seemed annoyed by my being there. I was genuinely confused. Or course, she said she could refill the medication. Then she felt my neck and asked me if I was sleeping well. When I asked her why she asked, she said "Just curious." Was that some sort of dig at how tired I look? All in all, she was in the room for under three minutes. Immediately after, the nurse came in saying she meant to come in BEFORE the doctor, but that it was going to be $269!!!!! For a signature on a piece of paper and THREE MINUTES OF THE DOCTOR'S TIME. I have been to urgent cares and the most I've ever paid for a visit is $80. This is an outrageous cost AND I would have left if she had come in before like she was supposed to. I told her I did not want the script and that I could not pay that much money. I'd go somewhere else. She said I couldn't because I'd already seen the doctor. Again- it's not like she even treated me. I began to cry and she said she'd talk to her supervisor. Then I heard the doctor RIGHT OUTSIDE MY DOOR saying, I don't know what to tell her - I already saw her so she has to pay. I opened the door and said, Excuse me, I can hear you talking about me. This is extremely unprofessional. I cannot pay $269 for the three minutes you were in the room. You haven't written the script and I do not want it. This is an INSANE cost for VERY unprofessional care. She said, "Where do you think you're gonna go?" (Again- so unprofessional!) Why this woman feels she can talk down to patients who are PAYING HER is beyond me. And I still have no idea why she was so annoyed and rude to me from the start. I'm currently at Asante Urgent Care seeing a doctor OUT OF POCKET for under $100. And it's the first place I tried. I know I could have found cheaper had I researched more. So - if all you care about is a quick wait time, this is your place. If you don't mind paying inordinate amounts of money for little care, this is your place. If you want to be treated with an ounce of respect do not come here. Ever. read more

I was in for strep throat. In and out very fast and felt well taken care of while I was there. Thanks guys for being so quick and getting me on my way!! read more

I'm honestly not sure why this place has such low stars. I got seen right away, but I made an appointment, 4 people assisted me and they were all knowledgeable and lovely. I was in and out super fast and had a great experience. I did pay close to $300 but that should be expected when going to urgent care. read more