ugh!! the worse facility around. most, but not all, but most staff could care less. had issues…read moreevery day for 2 awful weeks - management does nothing, useless -we had the worse aide in the world - yelled and screamed at patient constantly - but ruled the place because she had been there forever. sullen unhappy staff. they smiled but when asked for anything, did nothing and the smiles disappeared. hated every minute of the stay. one exception was the physical therapy staff - they were great. the ONLY reason for the one star.

The room smelled like mold and the food was not edible. I was told I would get 6 days of physical…read moretherapy and I got one day. It said they passed out snacks. The only snack I received was a banana from the refrigerator. Most of the meals were sandwiches once a day. Needless to say I was thrilled to leave in 6 days.

Horrible facility! Neglectful and limited staff. Don't…read moreleave a loved on there! So sad we had to learn the hard way.

This is by far the worst assisted living facility. The director (Beverly) is rude, unfriendly and…read morecouldn't care less about the residents or the families. The director of nursing is horrific and when questioned gets defensive. The residents are dirty, with food all over themselves and are left in their pajamas all day and can sit for hours unattended. The management lies about everything. Never bring your loved ones here!

The Reservoir was a great facility before lousy Genesis Healthcare bought it. Bottom of the barrel…read moreemployees, lazy nursing aids, a miserable Admissions Director! Don't send your love ones to this place or you will regret it...

This place is TERRIBLE!!! Nurses take FOREVER to respond...food sucks!!!!…read moreI don't recommend!!! Very short staffed.. and the staff that was working were unattentive and didn't seem to care...had to constantly ask for my meds!!medical!!! You've been warned!!!

They don't care about their patients. Period. They leave you on a bed pan for hours. The care there…read moresucks. They are more intrested in their coffee break sessions then the patients. The food there is horrible.

First, I am sorry for the negative post, but I need to share this...I want to warn you all that if…read moreyou have any elderly loved ones in an APPLE CARE facility, it is in your best interest to find a safer place for them to be cared for. I taught yoga at two of their facilities from November - March and was SHOCKED. In the short time that I was there, I witnessed a number of staff changes. A putrid odor of urine, feces, and bleach (so much so that I had difficulty breathing). Patients left out alone in the middle of the hallways having panic attacks. Some of the staff that I interacted with were extremely rude, not just to me, but to the patients as well. Telling them to "shut up." After sharing my experience with a few people, I have also heard other's horror stories about their negative experiences with Apple Rehab (Like staff refusing to change patients after they wet themselves). I also have a friend who works there and has shared with me how cheap and understaffed they are. I want everyone to be aware of what kind of care is provided. I do not want to blame all the staff because some of them are good and actually do care, but it seems that the people at the top do not have the best character. Apple Rehab hired me to teach Chair Yoga and has not paid me a dime. The staff kept telling me that it takes a while for them to process my invoice, but after 4 months of no pay it looks like they just took complete advantage of me. The residents there are so sweet and I worry for them.

I have recently had several people at Avon Health Center for a short term of care. The most recent…read moreperson left there on 3/18/19. Her last day of being there I requested a measure of additional comfort which required an additional piece of equipment. It would have been easy to just say, "we'll try". I mean really, what more could you ask for? But, these nurses made it happen within the hour and it really made a difference in the patient's comfort. All the care I have experienced at Avon HC has been wonderful an I would recommend it this place to anyone.

Very interesting that this place removed my first post.....I gave it 1 star because they didn't…read morehave 0 stars as a selection. If you have a love one, do not send them here. They DROPPED my father in law after his brother told them to put a gate belt on him (standard with weak folks) and the attendant told him " Don't tell me how dito do my job....needless to say they broke his leg after this he was in and out of hospitals with pneumonia because he couldn't get up much, he soon after died. This attendant shortened his life hands down.....be careful where you put your love ones. Jerome home never even checked on him, only to tell us he couldn't return because he needed too much care.....

Would definitely recommend. My mother stayed here for 6 weeks after a total hip replacement. She…read morehas previously been in three other short term rehabs over the last 18 months for a very complicated recovery and this is by far the best place. It's very well staffed, very clean and the she loved going outside to the patio and the rose garden that has a coi pond. The staff were very attentive to my mother, the room was kept cleaned and she really liked the physical and occupational therapy services.

My Mother-In-Law (in German "Mutter-Schwiegersohn," a.k.a. "Oma"), which she is every bit of, in a…read morepositive way. Being 86 this year, living alone with a bum foot from a previous severe case of shingles, she took a bad fall in June '16. Resulting in a fracture left humous (above the elbow). The tough old bird endured 4 days in the hospital and corrective surgery. Now with 2 limbs down, she (& the family) were faced with recovery care. Upon being discharged from the hospital she was placed in a recovery unit in West Hartford due to a lack of availability elsewhere. This facility at best was a nightmare. The family quickly jumped on board and found an opening at Caleb Hitchcock Health Care Center, 2 days later. Oh my! What a difference. Caleb was quickly coined, The Country Club for Care. The facility is up-to-date, well managed, and not lacking any amenities for elderly post-operative rehabilitation; Physical Therapy (PT) and Occupational Therapy (OT). Private rooms with bathrooms and a home like appeal. The public areas are designed to allow residents plenty of activities at every level of mobile ability and skill level. PT & OT were conveniently located in each unit and very well equipped. The staff warm, skilled, and open to any needs of the resident. Believe me, my Mutter-Schwiegersohn had plenty of unique needs and requests while there. Some very challenging, while others very humorous, but the staff (& family) never failed to meet her needs. After weeks of rehabilitation and most importantly occupational therapy, Oma successfully graduated her care. She was discharged this past week (Sept. '16), but not without Caleb follow-up and home evaluation. She came home with a walking device and other home modification were made for her to remain as safe as possible. Fingers crossed. Thanks Caleb & Staff for everything!

They leave their facilities in shambles. They don't pay their vendors and therefore get shut off…read morefrom the said service. Whether it be the milk order, the kitchen appliance repair company or landscaping companies as well as entertainers that come to give a show to the Residents. This company has been doing it for years and years Don't pay a vendor and open a new account with a similar service company, only to chew and screw again

In my third time training for a marathon, I unfortunately did something to my hip/butt as I was…read moreramping up miles. It was a huge bummer, and I was worried. After getting the prescription for physical therapy at UConn, I spent a bit of time trying to find a place that would be able to take me for physical therapy quickly. I called around and finally was told by a receptionist at another HHRN location that the Bloomfield location relatively less busy, so I gave them a call, and they had an opening a week out. Whew. After the first visit, it was easy to schedule convenient sessions. I ultimately had six sessions with Brian over the course of 3 weeks. Brian has a pretty chill demeanor and was helpful in my understanding of why I was feeling the discomfort I did. I appreciated that deeper understanding and ultimately felt better - mentally and physically - through my sessions here. I was ultimately able to complete my race practically pain free, and it would not have been possible without Brian's instruction and expertise.

NATIONAL POTATO CHIP DAY! What a blast with kettle potato chips available all day. They were hot,…read moresalty and delicious. I had some for lunch in the Crossroads Café and with dinner at the Riverbend Grill. What are we celebrating next?

Love this place! Everyone is so kind and welcoming and my Gram is so happy here. There is not a…read moresingle place better than them. Their facility is absolutely gorgeous and the food is so yummy. I love how many activities the residents have and how there is always something for my gram to do if she wants to. I highly recommend checking this place out!