The Reservoir was a great facility before lousy Genesis Healthcare bought it. Bottom of the barrel…read moreemployees, lazy nursing aids, a miserable Admissions Director! Don't send your love ones to this place or you will regret it...

This place is TERRIBLE!!! Nurses take FOREVER to respond...food sucks!!!!…read moreI don't recommend!!! Very short staffed.. and the staff that was working were unattentive and didn't seem to care...had to constantly ask for my meds!!medical!!! You've been warned!!!

Horrible facility! Neglectful and limited staff. Don't…read moreleave a loved on there! So sad we had to learn the hard way.

This is by far the worst assisted living facility. The director (Beverly) is rude, unfriendly and…read morecouldn't care less about the residents or the families. The director of nursing is horrific and when questioned gets defensive. The residents are dirty, with food all over themselves and are left in their pajamas all day and can sit for hours unattended. The management lies about everything. Never bring your loved ones here!

Great service. Thank you for taking care of my relatives in your care. I highly recommend you to…read moreothers that need help. Thanks once again.

Ok, so I owe my life and my success to them. The staff has always gone above and beyond to help me…read morethrough my struggles. I am striving to be the best I can be and constantly working on myself. It's also nice to have my family back in my life and to have built the trust back. I owe a huge thanks and to their staff.

I have recently had several people at Avon Health Center for a short term of care. The most recent…read moreperson left there on 3/18/19. Her last day of being there I requested a measure of additional comfort which required an additional piece of equipment. It would have been easy to just say, "we'll try". I mean really, what more could you ask for? But, these nurses made it happen within the hour and it really made a difference in the patient's comfort. All the care I have experienced at Avon HC has been wonderful an I would recommend it this place to anyone.

They don't care about their patients. Period. They leave you on a bed pan for hours. The care there…read moresucks. They are more intrested in their coffee break sessions then the patients. The food there is horrible.

First, I am sorry for the negative post, but I need to share this...I want to warn you all that if…read moreyou have any elderly loved ones in an APPLE CARE facility, it is in your best interest to find a safer place for them to be cared for. I taught yoga at two of their facilities from November - March and was SHOCKED. In the short time that I was there, I witnessed a number of staff changes. A putrid odor of urine, feces, and bleach (so much so that I had difficulty breathing). Patients left out alone in the middle of the hallways having panic attacks. Some of the staff that I interacted with were extremely rude, not just to me, but to the patients as well. Telling them to "shut up." After sharing my experience with a few people, I have also heard other's horror stories about their negative experiences with Apple Rehab (Like staff refusing to change patients after they wet themselves). I also have a friend who works there and has shared with me how cheap and understaffed they are. I want everyone to be aware of what kind of care is provided. I do not want to blame all the staff because some of them are good and actually do care, but it seems that the people at the top do not have the best character. Apple Rehab hired me to teach Chair Yoga and has not paid me a dime. The staff kept telling me that it takes a while for them to process my invoice, but after 4 months of no pay it looks like they just took complete advantage of me. The residents there are so sweet and I worry for them.

I went to Touchpoints at Farmington for physical therapy on my upper spine after trying several…read moreother providers . I was immediately impressed with the knowledge of my therapist ( Jessica ) and her ability to zero in on my particular condition . She carefully reviewed my doctor's report and discussed her specialized approach to assist me . The resulting therapy has resulted in significant improvement in both my pain and mobility. Over my weeks of therapy she continuous and carefully assessed my improvement and communicated that to me . I am completely pleased with Touchpoints and it's P.T. unit as well as all of its staff that I experienced . I strongly recommend this facility with hesitation Al L. , patient

I was a patient at Touchpoints at Farmington for the past three months. I came for short term…read morerehabilitation after a major heart surgery. I have went through a lot of ups and down and it was hard to be able to comprehend everything at once. When you leave the hospital you think you will go home but sometimes things get thrown your way that you can't control. I was very happy with the monitoring of the heart failure nurse, Anna and therapy department: Scott and Dave. I had a lot of positive experiences. The staff at the facility was working with me very closely. I know I could not have done it by myself. I am happy to finally be returning home after a long stay however I greatly appreciate all the help and support provided to me by the staff and management at the facility. I will miss seeing the staff at the facility. I would like to return and visit the staff in the future.

In my third time training for a marathon, I unfortunately did something to my hip/butt as I was…read moreramping up miles. It was a huge bummer, and I was worried. After getting the prescription for physical therapy at UConn, I spent a bit of time trying to find a place that would be able to take me for physical therapy quickly. I called around and finally was told by a receptionist at another HHRN location that the Bloomfield location relatively less busy, so I gave them a call, and they had an opening a week out. Whew. After the first visit, it was easy to schedule convenient sessions. I ultimately had six sessions with Brian over the course of 3 weeks. Brian has a pretty chill demeanor and was helpful in my understanding of why I was feeling the discomfort I did. I appreciated that deeper understanding and ultimately felt better - mentally and physically - through my sessions here. I was ultimately able to complete my race practically pain free, and it would not have been possible without Brian's instruction and expertise.

The majority of this facility is NOT assisted living, this is skilled nursing. Two beds per room,…read morethe quarters are shared. West Hartford Rehab is now under new management, the inside is much more clean due to the renovations. Located in a quieter and safe area outside of Blue Back Square in the center of town on Loomis drive, this is a perfect area to go for a nice stroll around on the sidewalks if the weather allows it. The nurses working during the week Monday-Friday are wonderful, helpful, and take the time to sit with each family during a visit to give quality updates that are 100% honest on the behaviors and health of the person receiving treatment. On the other hand, I am not so satisfied with the staff on the weekends, not as experienced nurses gather at the front desk on the second floor to "shoot the breeze" and tend to administer slightly more medication in the afternoons to "tame behaviors" when they really may just be looking for a break. I have gone to visit at all times of the day, weekdays to the weekend. I have personally had to comment on the cleanliness of my Dad's clothes and standard hygiene. I can say with confidence that I am not impressed overall with the care BUT West Hartford Rehab is the only facility that had open space for my Dad when he needed to transfer, and they are able to provide him with the care he ultimately needs. They are able to handle heightened behaviors of lewy body and frontal temporal lobe dementia, unlike many other surrounding facilities that deem this as a liability...unfortunately the cost of healthcare here (depending on your diagnosis) can run up to $150,000/year unless you file for title 19 and receive medicaid!

Ginny , the social worker , is a fantastic person. Nate ,…read moreArchie and Judy are great RN's Ms. Green is a great CNA However , if you are over six feet tall and use a wheelchair you will find the room too small.. Also there is very little closet space . Four people share a bathroom , that can be stress full . If you get a bed by the window , trout brook looks great .

To the Management and Staff at Autumn Lake Healthcare,…read more I am writing to share feedback regarding my recent stay as a patient. While my experience initially had some concerning moments--particularly with long wait times when calling for assistance to use the bathroom--I wanted to take the time to recognize the outstanding care I received from several exceptional staff members. The dedication and kindness of certain team members made a significant difference in my care. I want to express my sincere appreciation to Nurse May, as well as Britney, Shyann, and Sophia Marcia (whom I truly consider a "Wonder Woman"). Additionally, the physical therapy team--George, Connor, and Patrick--were absolutely exceptional in helping me through my rehabilitation. While staffing and response times were a challenge at times, the compassionate care and professionalism of these individuals made a lasting positive impact on my recovery. Sincerely, Angel Muniz

Patient left in bed at a minimum of 23 hours a day. Went in for short term, wound up in long term…read moredue to lack of rehabilitation. Most recently left in bed for 16 days, no PT. Was walking almost on his own June 30, 3 weeks being bedridden led to patient being unable to stand. Stay away from here. 5 stars is a front. Grounds are beautiful floors nice and shiny. Private nonprofit spends money on presentation not care. Patient set back 10 steps became of this place. They want the money and hinder patient to leave.

Very interesting that this place removed my first post.....I gave it 1 star because they didn't…read morehave 0 stars as a selection. If you have a love one, do not send them here. They DROPPED my father in law after his brother told them to put a gate belt on him (standard with weak folks) and the attendant told him " Don't tell me how dito do my job....needless to say they broke his leg after this he was in and out of hospitals with pneumonia because he couldn't get up much, he soon after died. This attendant shortened his life hands down.....be careful where you put your love ones. Jerome home never even checked on him, only to tell us he couldn't return because he needed too much care.....

Would definitely recommend. My mother stayed here for 6 weeks after a total hip replacement. She…read morehas previously been in three other short term rehabs over the last 18 months for a very complicated recovery and this is by far the best place. It's very well staffed, very clean and the she loved going outside to the patio and the rose garden that has a coi pond. The staff were very attentive to my mother, the room was kept cleaned and she really liked the physical and occupational therapy services.