Charlotte at the front desk is completely rude. She was absolutely rude to my mom on the phone and…read morerude to the caregivers. She and everyone else in that office don't want to do their job. Terrible place. Charlotte is the reason why I'm looking for other care.

I have worked for visiting angels for a good while. Unlike other companies I have worked for they…read moretruly care about us. They are encouraging and treat us well

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

They worked with my mom about a year. The caseworker did not communicate with our family very…read morewell. They would not return calls. They told family members they had called with updates about our mom we never received these. When mom passed, I called and was very curtly told because we didn't follow protocol they would not be helping us. I feel answered calls and updates would have made our first hospice experience much better. There was one nurse who came one weekend and a few times during the week, she was very knowledgeable and pleasant. The hospice pastor and social worker, mom enjoyed their visits.

This hospice facility was absolutely amazing! The quality of care was exceptional, the atmosphere…read morewas kind, quiet and clean. They made sure their patients were comfortable and pain free. "It's all about comfort" the staff would say and that included family as well. We are from out of town when our family member needed hospice, we couldn't have been more pleased with their services. Meals were given to family members and also laundry accommodations were on site with all supplies needed. Just a wonderful experience when you sure need a helping hand! Thanks again to ALL at Hendrick Hospice Care. ~ The Burks

We had a terrible time getting my grandmother expert and loving care in one of those franchise…read morefacilities. We moved her to Melissa's 10 months ago and it has been night and day. Melissa is so caring and wonderful. Very patient. She made the last year of my Memaw's life so wonderful. And she is incredibly knowledgeable about hospice care. I cannot say enough nice things.

I accompanied my husband to see Dr. Pate for a follow-up appointment since his regular…read morepulmonologist was unavailable. From the moment he walked in, something was off -- he appeared either extremely tired or possibly under the influence. He barely opened his eyes while speaking to us. He asked my husband, who has a brain injury, if he had been using his inhaler twice daily. My husband replied that he thought it was only once daily. Dr. Pate's response was jaw-dropping: "You can't come in here bitching about breathing problems if you're not taking your medicine correctly." I was stunned that a physician would speak to a patient -- especially one with a brain injury -- in such a disrespectful, unprofessional, and downright cruel manner. This was not only inappropriate but also completely devoid of compassion or basic bedside manner. This level of disrespect and lack of professionalism is shocking. My husband left furious, and we will never see this doctor again.

I just got my results from a biopsy that Dr Pate did. From the minute you walk into his office. The…read morestaff, his assistant is so welcoming and it is a place you want to come back. Dr Pate explained the results in terms you can understand, so kind and caring. He made me feel like I was his only patient. I knew he was the doctor who could help me. I would highly recommend Dr Pate, you won't be disappointed. Carol Lloyd

She's great! Found her thru my work EAP. Wonderful counselor- listens, really makes me think. Does…read morenot always just affirm what I say or think but challenges me. Love her! And new office is beautiful!

I've been to a few massage therapists but Debbie by far is the most amazing. Her prices are the…read moresame as any other and she has TONS of experience to show. Every time I get my chiro adjustment I always see Debbie the same day. I don't ever leave reviews but she is so good I had to leave a review. If you're considering getting a massage you NEED to see Debbie she is the best, no one is better than her. Not too soft but not too rough, she's very soothing and it's almost like her calmness transfers to you (kind of like being around happy people makes you happy?). She's also a counselor but I haven't used her services for that as I don't have a need for it.

My mother is one of your patients I just want to thank you from the bottom of my heart for…read moreeverything you do you go above and beyond even though when you're going through whatever your life challenges me face within your life and I appreciate that that shows a lot of love for your patience.

It's hard to find a good neurologist in Abilene, no one has any huntingtons expertise. We tried…read moregetting pain pills for my mother, and it's like pulling teeth, my mom is 83, and is in constant pain. Her primary and Hayashi kept going back and forth with who can give her medication, we were so frustrated, this illness is a slow death and gets worse every day. Granted this disease is rare, and a sibling has it also.

I just moved my brother to Lyndale assisted living (December 2025). Many of the same staff are…read morestill here from when my mother was here around ten years ago. It's a place everyone is greeted with a smile, and the staff all knows your name. Everyone is treated with respect, dignity, and the best care. It's a clean facility with many wonderful activities, and the best food and dining experience of any senior-living facility I've ever visited. We are blessed to have such a nice facility for our loved ones here in Abilene.

My Mom stayed there for a while. We decided to take her somewhere else after an incident during a…read morelock down due to the flu going around the facility. Mom's sister went by to visit and found my Mom dehydrated laying in bed in her on waste because she was so weak she couldn't get outta bed to go to the restroom on her own. There were two untouched trays of food on the kitchen counter in her room and the room reeked from her own waste. One tray was the breakfast tray and the other was the lunch tray, neither tray had been touched. The smell was so bad you could smell it the moment you rounded the corner of the hallway on the way to her room, it was impossible for anyone not to notice. The person that delivered the two trays of food should have done something or alerted someone of my mom's condition. I give this place 1 star due to the facilities but a zero on the care and responsibility of the staff and management. I highly recommend taking your loved one somewhere else.