My spouse had knee replacement surgery recently at Hendricks (no other choice) and we used Generations Home Health care for the continuing therapy to relearn how to walk. Hendrick hospital owns about everything now as of last year but Not Generations home healthcare.
What we loved about Generations services:
1. Prompt and courteous!
2. Professional.
3. Keep their appointments!!
4. From the nurses aid, LVN, Occupational Therapist, Physical Therapist, Social worker and Registered Nurse - All were experienced, great bedside manners, showed a real concern for my spouses recovery and my questions as well. I never felt uncomfortable with my silly questions.
5. Office staff, especially Amanda M., alleviated all of our anxieties about insurance, care, etc.
6. They are tricare Military certified and recently tricare full participators. Awesome for us military retirees (and active duty).
Cons: Hendricks healthcare 'system' NEW MONOPOLY created a situation where we didn't know we had a CHOICE. Hendricks health bought out the other hospital in Abilene as well as Brownwood hospital. They own their own home health care agency and if you don't ask, that's who you get. Just sayin'. read more