Be warned! We were suckered in to a total remodel, when all we initially wanted was counter tops…read more We met Sarah at the Almond festival and she came out to our home to take measurements followed by a consult. She's a very good sales rep. She had a total remodel image on the screen as well as full estimate, despite only wanting to do countertop. Well, we agreed (even though price was nearly double compared to other contractors). We trusted her and the fact she said they were in business 44 years and didn't use subcontractors (first lie). We picked out the countertops first. She showed us about 3 tiles of samples and suggested one. I commented I was wanting grey and white. This was cream and beige. She proceeded to tell us she'd seen the large slab of quartz and it was full of grey, it just didn't show up on that sample. So we took her at her word. Next we picked out cabinets. Instead of the same layout, she had the image up moving the dishwasher and stove. Suggested they'd be more accessible if we moved them. I wasn't a fan but my husband bought into it. Then we noticed due to the appliances being rearranged, I was losing drawer space, and given tiny cabinets. I prefer drawers, but again, she said we wouldn't be losing anything. Second lie. Then we selected the backsplash. Construction/Demo the first week went great. Wonderful communication with the workers who were very nice and cleaned everything. Week 2, not so great. Due to the fact we have several dogs, I had to stay upstairs with the dogs while they worked and all communication was through a group chat. They brought in the first subcontractor who had zero communication. I did not know when he left for lunch or even for the day, forcing myself and the dogs to remain locked upstairs in the heated room. Also noticed drywall splatter all over my hallway walls. It was then we were notified that the 3 week job was going to take even longer! I was extremely angry because the communication was also so bad. I was told the painter was coming but we'd never even selected paint! Sarah chose a color based on my recommendation. When the painter had left, it was for the first time I actually saw any blueprints. I noticed the counters were squared. Knowing my health issues and fall risk, I do not have any squared or sharp edges in my home. We contacted Lenton to bring this up, assuming they'd be a curved edge. Sarah's reply was, "That's what you chose." I did not know that square sample piece was what the counters would look like. The owner, Rob Lenton stepped in and met with my husband. They hadn't prepared the countertop yet, so he said it could be rounded. By the middle of week 3, no countertops in, we were notified by group chat that the backsplash we selected would not be ready for 2 more months! So she sent screenshots of options. We hated ALL of them. So they dropped more samples by. First, we had no countertops to compare them with, only a piece of wood on top of the counters, and the night grey paint on the walls. So we were choosing blind as to backsplash. Again, hated all of them! So we selected one we hated least. Now, the counters were installed and after my first time seeing them, HATED them. There was zero grey in the pattern. It was all cream, beige and brown. Doesn't match appliances or cabinets. And now the backsplash (picked out to go with grey) was installed (on Memorial Day) and doesn't match the counter tops! This entire demo remodel has been a nightmare! No one at Lenton takes any responsibility, and Sarah and Lizsela BOTH utter the same crap, "it's what you selected". I'm beyond furious. Mr. Lenton only commented after finding out the countertops were wrong and the extended delay, and said, "we hope you'll like the look when it's completed." Well, I don't! It looks ridiculous and we spent every dime to do this, which infuriates me more. Now, it it ever gets completed, and I have water and appliances in my kitchen, at my expense, I will need to hire another company, putting me in debt, to fix this insanity! The only positive thing I can say is, the workers have been wonderful, polite and very nice. But that's not worth the inconvenience and money we've paid to get this project done. It's now going into week 4 and my appliances and plumbing still not done. Don't be fooled by empty promises and bait and switch! I'm starting to think they use discontinued or old stock in the renovations as the selection have been poor, and your stuck with what they give you, whether it looks good or not. Our mistake was not seeing the actual blue prints prior to construction. All we saw was an AI photo Sarah showed us at consultation. Be very careful if you trust them. It's going to cost us a lot for our poor choice.