Needs better workers. Almost got sent home after I showed my…read morepackage has been delivered Magically found my order.

I came into the store to see 2 female employees sitting on a bench chatting and another employee…read morelooking down at his phone. The male employee, later identified as Herman who told me he was the Assistant Manager, immediately greeted me upon entry, unfortunately, this was the bar for the level of customer service received this visit. I was in and out in 5mins and not due to impeccable service but because I was repeatedly told there was "Nothing we can do because we are only a retailer". My questions more or less were as follows: 1. My service has been repeatedly interrupted, is there any communication regarding this issue? 2. Are there any ways to check for local outages in the area? 3. Is there any way to troubleshoot this service issue? 4. Is there any workaround for this problem? Lastly I asked to speak with the Manager and was told "He's in the back but probably in a meeting" I was given his name only by request, it's Yoniel. He's the only recent 5-star review.. how laughable. Congratulations T-Mobile. You've lost a 20+yr customer and recent internet service customer as well. This store in particular offers nothing but merchandise sales/service.. the customer service for the actual T-Mobile network as a whole is completely nonexistent.

BEWARE of the shady employees trying to get their bonuses by adding on services and plans to your…read moreaccount that you didn't ask for. I saw them taking pictures of the screen with my information and texting it to each other and knew something was up. Sure enough two days later I get an email confirming the protection plan that "I added" to the phone I had just picked up! They thought I didn't understand them speaking Spanish but I they got the wrong one! Called ATT and they confirmed it had been added that day and that they do in fact receive bonuses for selling these plans.

Los trabajadores de aquí no quieren hacer nada, he visitado muchos más locales y siempre están…read moreserviciales, pero aquí no, te mandan a que tú resuelvas llamando o a que visites otra tienda, no quieren atender a nadie para no trabajar, falta de profesionalismo

I have a Sprint phone but nobody could unlock it for me in Miami. Heading down to Key West I was…read morelucky to find this small shop where they unlocked my Sprint iphone in a matter of minutes. Not that I only had a great vacation but I am still using the phone without any issues on att prepaid. Thanks guys!

From the owner: Your Mobile Wireless Provider Servicing All Your Wireless Needs: Sales, Unlocks & Repairs…read more Currently we are offering NO CONTRACT unlimited prepaid plans starting at ONLY $20!

I purchased my iPhone at this location and honestly the rep was amazing he went above and beyond…read morefor me however T-Mobile service is the worse. I have not had data in over 3 weeks I've called technical support over 5 times went to the store got a new SIM card took my phone to Apple to find out it's not the phone it's T-Mobile service. I've called several times and they have yet to resolve my issue. They make me go thru an exhausting process each time to resettle my network and once it doesn't work they say there's an open ticket and that they will get back to me and never do. I switched from At&T to T-Mobile and it was a terrible mistake. I am still waiting on the resolution as to why I do not have any data i suave available I have to be connected to wifi. This is unacceptable! Worse cell service ever. I only gave two stars because the store was great however T-Mobile service deserves 0 stars.

From the owner: Visit the T-Mobile store in Cutler Bay and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 20505 S Dixie Hwy Room #561 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I bought my phone online they 2 hours pick I'm on my 2 day waiting for the phone don't use this…read morestore for anything customer service is so bad they don't care about customer service only selling to make commission

Terrible customer service- unable to reach a living human and resolve any of my issues. So very…read morefrustrating. Especially for older clients!

They fixed my phones fast and easy. Very responsive and effective service. Thank you for fixing my…read morescreen for phones

Professional, reliable, and knowledgeable. Within an hour my issue was resolved. I will definitely…read moreuse them again.

03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Phone had warranty by Asurion. The instructions that were given to me online weren't clear but…read morereferred me to this location. The front desk man was very vague and not helpful at all and actually brushed me off. I called back Asurion and had them cancel my claim and took the phone to Allin1fix in Leisure City. They had the phone up and running in 30mins without having to change any parts. The technician charged me peanuts for his time. I was so grateful I gave him extra.