03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion,…read moreuse the option to ship your repair rather than bringing it to this store.

Onell and his tech are both extremely knowledgeable on tech across the board. I came in with my PS5…read morefor a deep cleaning and liquid metal replacement, the longest part was me figuring out how to use my hotspot lol. They're professional, friendly and detailed in their craft. 20/10 recommend. Great price, great attention and even better attitude than most techs around. All in all they have my business and all my tech needs are in their hands. Btw it only took about 30-45 minutes to open, clean, fix and close. Only reason why I spent an hour hear was me trying the console out for a couple matches and chatting with their team.

Francisco Saavedra my day. My phone had dropped and I was in a panic mode till I found Repair 2…read moreFix. I came late and they were able to helped me fix my screen within 15 minutes . Now my iPhone pro max is brand new. And works better than before . Definitely recommend if you ever need your phone tablet or computer fixed asap and effortlessly.

I am extremely happy with the service I have gotten thus far on multiple upgrades and repairs. This…read morewas at 57th Walmart. I highly recommend them for all services.

Don't bother. Quality of screen is low to mediocre. Not to mention the guy replacing the screen…read moretried to leave out the metal plate and screws holding internal screen connections. When I called him out and asked where are the screws you just removed, he did the "wwhattt?" Look. Not until I told him I saw him remove them, He then said he left them out cause it's putting pressure on the inside of the screen and distorting the screen. So, there you have it, you get less than what you pay for. For $110, you're better off going somewhere else than here. You've been waned if you come here.

This new cricket wireless store opened in Sunset Drive and 117 Avenue on the T.J. Maxx shopping…read morecenter. I went for the first time a couple of weeks ago and the service was great, they did exactly what I wanted and they help me with out hesitation. I left with a better deal that I had before. The place it's neat and organized, they have different accessories for your phones. I'm glad they open this location because now I have a cricket wireless near me, Thank you. Esta tienda nueva de cricket wireless abrió en Sunset Drive y 117 Avenue en el Centro comercial de T.J. Maxx. Fui por primera vez hace un par de semanas y el servicio era genial, hicieron exactamente lo que quería y me ayudaron. Me fui con un mejor plan que el que tenía antes. El lugar es ordenado y organizado, tienen diferentes accesorios para sus teléfonos. Me alegro de que abran esta ubicación porque ahora tengo un cricket wireless cerca de mí, Gracias.

Garbage experience. Garbage customer service. Garbage employees. Purposely overprice their items…read morefor those willing to pay for it but take off a couple of dollars with ease when the sale isn't going their way. Whatever it takes to make the sale right? Avoid cricket wireless, especially this one.

Horrible and LAZY. I…read morego there on a Sunday to have a repair for my phone and understand 1) is it not repairable 2) if it is what is the costs so I can submit that to insurance. Talk with the manager/owner then his friends come in and completely ignores me for 10 minutes. Says he doesn't have the tool come back tomorrow. Monday comes, I return and explain to one of the staff I would like it repaired if he provides me clear cost or to know if it can not be repaired. Doesn't use a tool or anything calls a guy and says they won't give price until they are done. Insurance only covers the lower of replacement or repair and unwilling to say what the cost is. His response "WHATs in it for ME?" I'd prefer to shop at a small family shop like this, so would love to endorse, but lack of integrity and can't even provide a written quote of what he would charge. #shame on the lack of integrity; it represents everything currently wrong with Miami, when there is so much good in this wonderful city

replaced my screen added aftermarket parts that do not work one week later broke againread more

I received 4 text messages via SMS from Simple Mobile stating: "You've used 100% of your High-speed…read moredata allotment. Upgrade to 15GB on the $30 Plan." I received the same exact message on 1/28/21, 2/27/21, 3/21/21 & 4/3/21. I spoke to the representative at simple mobile on 3/18/21 to upgrade to 15GB on the $30 Plan. I was charged $31.32 plus an additional $5.00 on 3/18/21. Yesterday, 4/30/21, I received a SMS message stating " You've used most of your high-speed data. Upgrade to 15GB on the $40 Plan." I spoke to a representative today 5/1/21 to inquire about the message I received regarding going over on my data usage, I was told that I only have 5GB on the $30 Plan. They said there is no plan with 15GB on the $30 Plan. I have attached the screenshot from simple mobile offering 15GB on the $30 Plan four different times. This is misleading their customers and they are making false claims.

2 years won't unlock number they will steal your business numberread more

Wow! These guys were amazing. Having any problems with your phone? They were very helpful with…read moregetting my phones back in order right away. They were very pleasant. They were very knowledgeable. very reasonably priced. The location is excellent. If you are on Miami Beach, I would highly recommend this business and I will definitely be back again..

I cracked my phone on a Sunday afternoon and finding a place to repair it was impossible! I winded…read moreup at 1Phonerepair. The service was amazing!! The owner is one of the nicest people I have come across on South Beach. If you're looking for a trustworthy business with great service I would recommend this place! On top of the great service they also guarantee their work.

El peor t-mobile. Llegamos a las 6 pm, para pedir información de algo "x". Desde que entramos nadie…read morete indica que es lo que debes a hacer y no hay un orden ( cola de espera). Cada uno está en lo suyo y son muy poco atentos. Ni para decir que fue muy tarde para venir a la tienda, más de una hora de espera para nada, ni una bienv. En serio no les recomiendo este lugar y espero que aprendan a capacitar a sus trabajadores. Pésimo servicio

Great team and costumer service ! Explain promotions and how they work for the best precie .read more