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    Total Wine & More

    3.7 (30 reviews)
    Open 9:00 am - 10:00 pm
    Updated 2 months ago

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    Donna L.

    I participated in a sip and paring wine tasting and was pleasantly surprised at the experience but also the knowledge that was shared. Gave me an opportunity to test my knowledge and palate but also sit with like minded regular every day individuals and learn something and ask questions. I also was able to purchase some wins with my new knowledge. I'll go again but will also be back in the store of regular shopping.

    Cynthia R.

    I knew total wine does free tastings on wkends but didn't know they do classes as well for a small price until my friend invited me. We went to a Spanish wine tasting and it was abt 8 different wines and they provided some light snacks to go with it. The instructor was very knowledgeable abt each one. I truly enjoyed it.

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    Victoria L.

    They sell wine here and as a bonus... cigars! Truth be told their wine selection is not at all exhaustive. There were so many brands and selections that they didn't have, but all of the associates are connected to the "command" center and will call in or connect to inventory to see if customer selections can be fulfilled. As a rare indulgence, I enjoy the occasional cigar, and I was happy to see that they sell them here. I saw cigars ranging from three bucks for a single to $40 for one. Of course there are boxes too. The description of the cigars seemed very specific, from the notes of tobacco used through the wrapping and the country of origin. So if you like cigars there is probably one here to fit your budget and preferences. Entirely on par are the precautions to keep you safe. Kudos to this establishment. The carts have been sanitized, disinfectant wipes and hand sanitizers are free for all. Each employee is wearing masks, and social distancing is cheerfully enforced. On the Wednesday, before Thanksgiving when I stopped inside all of the employees seemed super helpful, knowledgable, polite and cheerful. I was looking for a low-calorie wine and I found one here. Disgusting!!! As it turned out to be. Can anyone recommend a decent low-calorie wine? On the bright side, they had my favorite wine at a considerable price reduction of three dollars less than I usually pay for it. Parking is a plentiful breeze. They also have a loyalty club. My sisters and I drink a bit of wine here and there, so I will be back.

    Total Wine, Concord
    Bruce K.

    Massive selection of beers and wines and cigars here. Aisles and aisles of alcohol to deaden your liver. I stopped in for my wife's favorite non-alcoholic beer that only Total Wine seems to stock. They had a great stock of it and a lot of other non-alcoholic beers. And yes, I got a six-pack of something different and imported for your favorite Yelper. Checkout was easy and quick. Total Wine is practicing COVID with plexiglass at the registers, decals on the floors to help with social distancing and ample hand sanitizing stations. [Review 14405 overall, 1730 of 2020, number 2729 in North Carolina.]

    I visited this store on Sunday March 26 @4pm and was refused service by the manager of the store. This is how the experience went ... We waited in line for about 5 mins as the customer in front of us was having some issues with her gift card and the cashier did NOTHING to help and speed the process up. Eventually the customer got it together and it was our turn. We were "greeted" asked if we were a member I said yes employee looks up at me and very rudely asked if I was related to the person I was with. This question caught me so off guard that I asked him to repeat himself. He automatically became upset and asked again this time demanding to know HOW we were related. I politely asked why does that matter? At this time he refused to answer my question and pressed on. Eventually I said she was my cousin and he then immediately YELL out to me that he couldn't sell the wine and beers to me. When I asked why? He did NOT have an answer for me, just kept saying I can't serve you. I then asked is it because I said she's my cousin he nodded his head and dismissively moved on the next customer. Confused and embarrassed I walked to the back of the store and asked another employee to speak to the manager and to my surprise the "MANAGER" was the cashier on Line 1 who just refused to serve me WITHOUT an explanation. I explained what happened to this employee he says it's their policy to refused service to anyone who is with a minor. Which is BS. Remember the customer that checked out before us? She was CLEARLY with a minor and I did NOT witnessed the manager even ask her for ID or asked her the same series of questions that were aimed at me. If you look up their policy (which I included in this to review) you don't see that anywhere! In fact it clearly states "if you APPEAR to be of age 30 or under our team Members will ask for identification". "Also states "any person under the age of 21 must be accompanied by an adult guardian of legal drinking age". The problem here besides the horrible customer service is that NOT ONCE was I nor my cousin asked for ID which is a VIOLATION of their own policy. He just took a look at us and refused to sell to us again WITHOUT ASKING FOR ID. One can only make their own assumptions as to why. Now I say this to Total Wine... You guys are failing tremendously on keeping your promise of "providing superior customer service and responsible service" to your customers by having this manager "managing" your store. The fact that I am NOT the only person who has experience this type of treatment and violation of your very OWN policy by your own employee/manager says you to me that you guys do not care enough about your customers. Because why is this person still employed after multiple complaints? At this point this "manager" is operating by his own rules and abusing his "power" because you guys are allowing it. Ridiculous.

    Me!
    Samantha P.

    If you want to find great customer service with endless options for wine then Total Wine @Concord Mills is your store. Just a year ago, I couldn't say that but honestly today I can! I visited this store on Saturday as a vendor to demonstrate Bar Dog Wine! The manager Carolyn, is a surprise delight. She welcomed me to the store and was extremely helpful in locating my promotional swag items that I would be giving out to the shoppers. Not only did she chill my bottle of wine but also, she went to the aisles and bought over the other varietals that I would be pouring as samples. Over the years my experience in this store has been less than stellar. Huge Thank you to Carolyn, and all of the staff working that day for making me feel welcome and assisting me with back-stock of wine because the shoppers were loving the Bar Dog Cabernet Sauvignon and we couldn't keep it on the shelf! #TotalWine #TeamCarolyn

    Sam W.

    Total Wine & More is your total destination for your beverage vices. I'm not a cigar smoker so I'll leave that critique for the experts. As far as their beer and wine selection, it left me in awe. Tons of macro and micro selections abound. If it's brewed in North Carolina, you can find it here. Most impressing was the fact that there prices were as good or even better than the grocery store. This goes for the wine as well. If you want something fancy, they have it. If you want a good bargain like myself, they have you covered too. I found what I was looking for but was asked several times if I needed help. My only suggestion would be to offer a few more international beer varieties. I found the Taj Mahal but would really love to see an Old Monk or Super Cool from India. Other than that, it's worth the extra trip from the grocery store!

    Rusty J.

    I'm a dude. I'm not a very talented shopper. I have always wanted a personal shopper to help me tackle my shopping list. By golly, I found one! Today I entered this location with hopes of matching my three favorite neighbors with a bottle of wine for Christmas. As soon as you walk into the store you are staring at the customer service desk. A friendly gentleman was sitting there and asked me if he could help and what was I looking for. Unlike a salesperson at the mall he really meant that he wanted to help. I explained to him what each neighbor liked and the price range I was looking to spend and he took me straight to that wine. He told me what was a popular seller among that category as well as what he liked. I was VERY impressed. The store is HUGE and the selections seem endless. I felt great about each of the three bottles I chose. I look forward to presenting them. I could have never accomplished this on my own. There's also much more to the store besides wine. I bought some salsa. They had a large selection of different cheeses. They had cigars. They had beers and ales. After the crazy Christmas shopping season is over I plan to take a trip back to the store and just peruse the aisles and study the shelves. The checkout was easy and the cashier wrapped my bottles so they wouldn't break. If you buy a lot they assemble a box to carry your wine in. This store is clean. It is LARGE. Most of all it is cool and stocked with neat stuff.

    Danielle W.

    I MEAN I JUST LOVE LOVE THIS PLACE!! It's so much larger then the university location. I was there for the Grand Opening! At this location they have a better area for wine taste and even wine classes!! The cigar is there own area. It's section off perfect! What PERFECT location by Concord Mills Mall by the Ross. Staff super friendly!! As always. It's majority the same staff as the University location with more new friendly smiles!

    Andrea S.

    Amazing new store in concord mills area. Lots of beers, wines, and more. They hace cigars, a wine and beer education room, tasting bars. Single cans to try as well! Will definitely be back to visit and do a tasting. Nice decor and modern atmosphere makes shopping fun and enjoyable!

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    3 years ago

    They know their stuff. Especially Casey and Steve. Great customer service and knowledgeable.

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    3 years ago

    Amazing customer service and great selection of wines. The staff's friendliness alone will have me return again. Great ambiance!

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    6 years ago

    Beautiful, clean store with lots of variety and knowledgeable staff. Can't wait to try out a tasting/class when it's safe to do so again!

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    6 years ago

    We bought a cigar in there this evening and we took it out of the tube to put it in our humidor and it was molded.

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    Review Highlights - Total Wine & More

    Each employee is wearing masks, and social distancing is cheerfully enforced.

    Mentioned in 2 reviews

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    Total Wine & More - beer_and_wine - Updated May 2026

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