It's been seven years since my last review, and Total Glow is still the best. I've had facials from several of their estheticians, and they are all amazing. However, there is one esthetician who reigns supreme: Stella Huang. The level of care she gives my skin is amazing. One of things Stella does is massaging the scalp, neck, face, arms, and hands. AMAZING. Thank you, Stella! My skin appreciates you! read more

Well, I had a great hydrafacial, but they kept selling me on other treatments and buying packages like a membership. Unfortunately, I followed their recommendation to try an Emface, falling for the line that I would need at least four sessions to see results. A mistake! I'm down $4K and not sure if it had any effect.. Each session cost $1K and consisted of turning on a machine for 20 minutes. I should have followed my instinct and just tried one session first. I regret it now. BEWARE BUYING PACKAGES! (And no I will not read replies to this review.) read more

I was pretty nervous coming into this appointment since I've never had a facial before, but I got recommended to Total Glow by a good family friend and wanted to give it a try. Their office is on the 2nd floor, so make sure you take the stairs up. I was welcomed in by Vy who also saw me through my consultation and did my facial. I'll summarize my experience below: 1. Consultation/Photo analysis This portion lasted about 15 minutes. I had photos taken of my face and it generated these scans that showed the bacteria level, pigmentation and texture of my skin. I did not expect it to be so informative but it was so educational. Vy explained my scans to me and she even gave me the scientific breakdown of why those conditions appear and also the necessary steps I needed to take to improve them. Aside from the facial itself I think this is probably the most beneficial portion of the entire appointment since it was really good information that I could keep and apply long term. And to be honest, it reassured me that the one I was entrusting my face to actually knew what she was doing, which made the entire facial a lot less nerve-racking for me. 2. Facial: Alright, now onto the actual facial. I was directed to a private room where Vy walked me through the three steps of their signature hydra facial. 1) Cleansing This portion is where she prepped my skin for the extraction portion. She wiped it down, gave me a face massage and put a warm towel on to open up my pores. 2) Extraction Vy utilized this suction tool and she basically went over every inch of my face so that whatever gunk was in my pores would be sucked out. Thankfully, it did not hurt at all and the suction was gentle. I have a problem with clogged pores so I was really counting on this and it did its job. 3) Hydration This is the last step and the most enjoyable and relaxing part of the entire facial. Vy wipped up a vitamin "cocktail" using Environ products as a face mask. Prior to this she also put this LED light mask on me which she explained helps with fine lines and wrinkles, and also pigmentation and redness from my acne. Overall, I was just impressed at how much was included in this facial as this is my first experience and it felt so luxurious. Special thanks to my aesthetician Vy, she made the experience so comfortable and reassuring and hopeful. I ended up grabbing one of their toners and she gave me a sample of their body oil which she rubbed on my arms during the facial after I asked her what she used since it made my skin so soft. Clean facility, luxurious facial experience, very helpful consultation and warm customer service. I honestly don't have any negatives to give. For the price that you're paying, you are definitely getting your moneys worth. read more

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This place is amazing! First off when I walked in I had a lovely chat with the woman at the front desk named Roya. She was sweet kind and welcoming. My esthetician Vy met me and brought me to the back room. As I walked to the room I noticed the lounge area- it was pristine cleanliness and a pure relaxation environment. My facial with Vy was what my skin needed. We used a Visia Machine that detects the damage on your skin and problem areas. So this facial we focused on restoring hydration back to my skin and using Environ AVST gel to restore skin barrier and stimulate better skin. I ended up purchasing it as well. The consistency was super smooth. I also really liked the hydrafacial because it didn't irritate my skin as it was cleansing, exfoliating, and hydrating! Vy was super helpful and sweet with her recommendations on products and how to keep up my routine at home. Vy showed absolute excitement in skincare regimen and got me excited about my new routine and products purchased. read more

Total Glow - Skin Care Near Me - Menlo Park, California

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I followed Stella from another location and I will continue to follower her as she is an expert at her job and is a wealth of knowledge in all things wellness . She is very welcoming, intuitive and brings a relaxed and peaceful presence. I recently had a facial, and it was an amazing experience! Stella was skilled and attentive, creating a relaxing atmosphere that immediately put me at ease. The environment was very clean and soothing, which made the experience even more enjoyable. After the treatment, my skin felt deeply hydrated, and I noticed a healthy glow. I also left feeling incredibly relaxed, which was a nice bonus. I highly recommend this Stella for anyone looking for both skincare benefits and a peaceful, rejuvenating experience. I can't say enough good things about her! She is a true gem and I can't wait for my facial with her! read more

Avoid this place, they steal your money. I have thousands of dollars of unauthorized charges from them. There are much better places with more skilled Aesteticians around. I am surprised this place hasn't been shut down yet for fraudulent business practices. read more

YOU GUYS, RUN DON'T WALK to get the most lux facial of your life at Total Glow!! I can't believe I've known Nam for 2 years and have never gotten a facial from her until now. She is absolutely phenomenal at her craft, has the gentlest touch that will make you feel like clouds are grazing your skin, and most of all she is highly educated and a wealth of knowledge regarding all things skincare. She's simply the best esthetician! I started by changing out of my clothes and slipping into some sort of disposable pajama pants so I can get a body treatment at the same time as my facial. Talk about efficiency! Then Nam went to work with her magical touch and ingredients, extracting, infusions, and giving me a gentle peel to address my skin concerns. She checked in with me frequently making sure it wasn't too strong, and that I was comfortable throughout the entire process. I trust her 100% with my skin. Total Glow itself is a treasure trove. From the moment you step into the door, you will be surrounded by the cleanest and warmest setting. Accents of gold and tropical greenery fill the space, and you'll be greeted by a waterfall mirror opposite a shelf of goodies and educational brochures for you to peruse as you wait for your appointment. There's tea and chocolate covered nibbles for you to snack on before and after your appointment, as well as a beautiful aquarium filled with rainbow corals and fish for an incredibly zen and calming atmosphere. I was immediately greeted by Saraya and Cindy as I stepped through the door, and they're also some of the sweetest gals to take care of you. Cindy's also one of the nurses here and an absolute gem to work with! My whole experience from beginning to end was an absolute joy, and I can't wait to come back to Total Glow. My face is literally glowing as I type this!! read more

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I had a hydro facial done by Ana she did an amazing job she was very gentle and treated me with patience and love I will definitely go again with her:) read more

Highly recommended! I've never experienced such comfort from a facial before. All of the staffs were excelled in hospitality and their techniques are beyond what I was expecting. Right when I walked in, the environment was all cleaned, and felt relaxing with a good scent. Sayaka, my practitioner's skills were amazing; her hands were very soothing:) not only her skills but also her knowledge was brilliant. I asked her a few questions and her answers were very convincing. After my treatment with Sayaka, my skin was glaring and moist. I would gladly come back to experience their treatment again and would also like to recommend to anyone considering going here! read more

Total Glow - Waiting room is very clean and calm place - Skin Care Near Me - Menlo Park, California

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This was my first time at Total Glow and my first facial ever and it was such a great experience! The staff were incredibly friendly and prompt. You receive a skin consultation right at the beginning that tells you how your skin is doing and the healing starts from there. I have dry skin so that was my big concern. My aesthetician was Sayaka and she was so professional and caring! She walked me though every facial procedure she was doing to keep me informed and made sure I was comfortable the during the process. The cleaning felt really soothing, and didn't hurt at all. She did apply a cleaner that stung for 30 seconds but it went away fast. This felt like a spa! The soft music and aromas made it feel like you were away on an island. After the treatment, Sayaka explained how to take care of my skin properly, steps to take each day, and recommended products that will help keep my skin young and hydrated. I highly recommend coming in to get a treatment or a gift to a friend/family. Be sure to request Sayaka, she was amazing! 10/10 read more

Total Glow - Facial examine - Skin Care Near Me - Menlo Park, California

First timer facial here and Nam was amazing and went above and beyond! She was very detailed and explained each process. I was mostly amazed by the Vizia and how much detailed the skin analysis went into! Nam carefully explained all the things I needed to do to improve my skin. She was very thorough through the entire process and I'm very happy with my experience! Also, bonus points for the beautiful office as well :) read more

Total Glow - Skin Care Near Me - Menlo Park, California

Total Glow is a magical place. Such a calm warm oasis - like atmosphere inside. The moment you walk inside you are so warmly greeted by the front desk coordinator Roya. My esthetician today was Sayaka and her service was absolutely amazing. Before my facial, Sayaka took me to a room for an in depth skin analysis. The device used photographed my face and identified my problem areas (pores, wrinkles, sun exposure, etc.) and showed me the "age" of my skin versus my actual age which was something I had never experienced before! Sayaka has so much knowledge about every product and explained each product and how it would benefit my skin throughout the facial which I really appreciated as someone who is fairly new to skincare. We did the Hydrafacial along with dermaplaning which left my skin looking absolutely flawless and plump after. During the facial treatment she also incorporates 30 minutes of relaxing massage which was amazing! Sayaka has so many skills and put together the absolute best service for me. Sayaka is so kind and has such a warm aura. I felt so comfortable with her. I would recommend her to anyone who is new to skincare or anyone who is looking for complete relaxation! After the service we went over my concerns again and she helped me put together a skincare routine to meet my goals. I hope to come back very soon! I can't say enough about my wonderful experience here. read more

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I paid for both emsculpt and emsculpt neo, both the intro and 10 pack one and I noticed little to no results at the end. That's the bottom line, honest review of my results. I workout everyday, twice strength training and the other days cardio. I go hiking once a week if I can't do cardio that week. I maintain a fairly healthy diet as well. Lets elaborate more. Service wise, everyone is friendly there's no doubt about it. It smells nice, the environment is pleasant and most importantly, comfortable. However, if you try to schedule appointments, it's definitely difficult. I don't understand how they could sell treatment packages, recommend coming every week, but not have any time slots opening. In other words, there's no set bookings for your chosen/assigned/given nurse. One time, my usual nurse was unavailable and her replacement, was horrendous. I'm a pretty chill person, but this woman did not close the blinds when the sun was in my eye even after I asked her, and responded "you'll be okay." ?!?!? And was harsh when placing the instrument on my body. I'm glad I never saw her again, but it's also concerning to me, because I was never notified ahead of time that my usual nurse wasn't available. Lastly, they take a before and after pictures (if you request for it ) and I asked for my pictures so I could see a PHYSICAL difference. Then, it would influence my choice on whether or not I decide to buy more packages. Guess what? Their system broke down and when I logged onto the app, the before pictures weren't present, and only my after pictures were. When I texted and told them the issue, they said it would be up in a couple of days. Week goes by. Nothing. Do I think this is a cash grab? Yes and no; if you've got skin issues, this place might be it? Or if you've got a nearly flat tummy already (there has been some positives about the emsculpt ‍) then it might be? Overall: I do NOT recommend, nor will I ever come back. Again, it's not terrible, but my personal, honest experience was subpar. read more

I had a hydrafacial done at Total Glow by Vy and the results immediately after and the next day was amazing! My appointment started off with a full skin analysis using the Visia machine where it takes photos of your entire face to analyze the top and bottom layers. This machine also tells your true skin age which I was happy to see my skin age is my true age! Even though the images looked concerning, Vy reassured me that they are actually normal to have and was not bad at all so that was a relief to me. During the facial she started off with cleansing my skin which was really nice as I came in for my appointment immediately after work. Then she started using the machine which I have done this specific facial before somewhere else so I remembered how it felt. She covered my face and my neck! She also applied a few products on my face neck and chest which was a nice touch with a soft massage of products into my arms and hands too. It was such a nice treat after a long day of work. I enjoyed my time and I would definitely be coming back! The spa is beautiful as well it had a nice relaxing vibe to it that I appreciated as well! read more

This was my first time in TOTAL GLOW. Sayaka was my esthetician. She was very sweet, friendly and knowledgeble. She takes time to thoroughly analyze the skin, assess my skin type, and concern, then find the best product and treatment to address my specific needs. This was the game-changer. My skin is glowing and I feel totally rejuvenated, and of course, I am very happy about the result. As soon as you step in there are beautiful magnificent aquarium in the lobby. the ambiance is warm and inviting, with soothing music and calming decor. The staff are all professional yet very friendly. I am looking forward to next visit. Thank you Sayaka read more

Total Glow - Little aquarium - Skin Care Near Me - Menlo Park, California

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If you have rosacea and not responding to medications, then you need to come here! Namrata is amazing! The skin analysis allowed me to understand my situation. Treatments here are beyond medications! I am so happy that I found total glow! Oh hives etc = fix it here!! read more

A few years later and I am adding a little update to my review. Total Glow, is as always, incredible. I have been getting facials here and using all Environ products for years now and it has totally changed my skin. I had a decent amount of sun damage from being a competitive sailor in my youth, and Total Glow facials coupled with Environ Products have eliminated so much of the sun damage and made my dry, sometimes acne-prone skin totally smooth and plump. It has also made my skin much more resilient to the sun. Skincare-wise- Total Glow is the best you can find. I live in LA and I still only want them to touch my face! In addition to my regular skincare, I recently got lip filler and Botox for the first time ever from the wonderful Nurse Cindy at Total Glow. I am in my mid 30's and was starting to see some fine lines, as well as loss of volume in my lips, the upper one especially. When I heard that Total Glow was offering injections I knew I was in good hands because the owner, Terrie, only works with the best. Nurse Cindy was extremely attentive and checked in with me several times after our appointment to make sure I was happy with the results. We had a consult first and talked about what my concerns were as well as what kind of results I was looking for. I wanted to still look like myself, just fresher. Cindy gave me botox in my forehead for frown lines, and on the sides of my eyes for crow's feet. It's amazing- I can still totally express my face but the areas that were really starting to crease are now smooth. For my lips, she really talked me through it and made me feel comfortable, and she made them look plump and symmetrical again- I love them. She numbed them first and had me ice them directly after- so they healed quite quickly. It's been a week and a half and they feel totally healed. Now I'm hooked and will definitely be making the trip up North once or twice a year for touch-ups! read more

Total Glow - Botox for crows feet - Skin Care Near Me - Menlo Park, California

Scheduling was a breeze. Even at the last minute they were able to fit me in. I went in for a consultation for my skin and met with Terrie. They used some fancy machine to analyze my skin. I had a signature hydrafacial which was fantastic. They also recommended some products to use at home. In the two weeks since I have been using the Environ line I see a noticeable glow in my skin. The estethicians are really nice. They offered me a monthly membership which I signed up for. The facility is squeaky clean and offers cutting edge med spa equipment. This is a med spa with extremely high standards that gets clients like me results. Covid 19 protocols were strictly followed, which I truly appreciate. Let's keep all the salons open. Come and support your local med spa. Hands down, best of the bay. read more

Total Glow - Environ products - Skin Care Near Me - Menlo Park, California

Such an amazing experience for my first time at Total Glow! The staff is very welcoming and caring! The whole environment from the lounge to the spa room is very clean, warm, and aestheticly pleasing. Lucia was my esthetician and she was amazing at what she did! She talked me through every step of the facial as she was doing it and helped me understand all the products she was applying. She definitely cared and made sure I was comfortable throughout the process. It was so relaxing and such a great experience! I felt and saw a big difference in my skin right after the facial. My skin was definitely glowing for the next few days and even now a week later. I highly recommend getting a facial or checking out any of their other services at Total Glow! I plan to be back! Thank you to especially Lucia and the rest of Total Glow! read more

I was interested in trying until I saw the price. Way too expensive! You can achieve a total glow with a skincare regiment.

What incredible facials . They first take photos on a computer like machine that tells you about your skin and highlights your problem areas. The staff then customizes a treatment plan specific to what your skin needs. I have had facials at some of the nicest spas in the US and this by far was my favorite. Connie has been my esthetician for almost 2 years and I can't rave about her enough. Everyone who knows me has seen a change in my skin. I get daily compliments about my glowing skin. I will be totally honest no one every commented on my skin prior to seeing Connie. I love how she customizes the facials to whatever my skin needs. I fully trust total flow and the product line and have never had so much confidence. I have even stopped wearing face makeup! read more

I came to Total Glow looking for a skincare service that would hydrate and nourish my sensitive/dry skin. I received the Geneo Oxygen facial from Sayaka and it was absolutely incredible, I decided to add on a 30 minute arm and neck massage and I am incredibly grateful I did. Sayakas communication, quality of touch and years of experience in the industry are very obvious. Thanks to Sayakas phenomenal knowledge and skills, I walked out of Total Glow with glowing skin and feeling thoroughly relaxed. read more

The spa was clean and relaxing. My esthetician was Sayaka who was very kind and knowledgeable. She started with a skin analysis and then gave me a customized facial for my skin. Sayaka is also a masseuse so her hand massage and face massage was top notch. Highly recommend! read more

If you need to get facial and massage, I highly recommend to see Sayaka at Total Glow! It was my first time to get a facial, so I was a little nervous but she checked in with me frequently during the treatment and made sure that I am comfortable. Also, I appreciate that she explained about each step of her treatment and educated me what I should do at home after the treatment to keep my face glow. Sayaka is also a skillful massage therapist and I received 30min massage besides on facial, and her warm hands and techniques definitely helped to release some tensions that I've been carrying. I also love how clean and welcoming Total Glow is! I'd love to come back again to get more facial and massage from Sayaka:) 初めてのフェイシャルという事で少し緊張しましたが、今回施術して頂いたSayakaさんはとても親切で、施術に関しても一つ一つ丁寧に説明して頂いたので、とても安心して受けることができました。30分のマッサージも追加して受けさせていただいたのですが力加減もテクニックも素晴らしく、とてもリラックスすることが出来ました。クリニックもとても綺麗で落ち着いたスペースなので気負いなく過ごせてとても良かったです。また是非Sayakaさんにお願いしようと思います！ read more

Terrie and her team at Total Glow are really amazing! She has done a wonderful job at attracting good, talented people who care about exceptional service. The spa itself is very welcoming and scheduling was seamless and, it's nice when the owner knows you by your first name and cares about your progress with your treatments - a level of service that is hard to come by these days. read more

I LOVE THIS PLACE! Total Glow offers so many services, I guarantee you won't be disappointed. As soon as you walk in you can feel the calm and soothing energy. Such a professional establishment with beautiful decor. The staff was so warm and welcoming, I appreciated it so much! I've had plenty of facials but my Hydrafacial with Lucia is by far the best facial experience I have ever had. She ensures you are comfortable with everything she does and walks you through what to expect. It's been a few days and my skin still feels amazing! My acne has cleared up and I am still glowing. Thank you Total Glow for a beautiful experience and the high quality products. This location is as soothing as the service. I have found my new Go-To Spa! read more

I came here on 10/12/2023 for my first facial ever, which is great. Upon arrival I was graciously greeted by the front desk representative Roya, we went over a bit about what I was experiencing during my facial, she asked me questions about skin care, and just made the environment feel warm and welcoming. The whole experience with Roya felt authentic, which I really appreciated, the crew there is very friendly. If you're looking for a welcoming environment, this is the place for you. While waiting, I took in all the neatly/methodically placed decorations and products. I was told the owner is into Feng Shui, which is evident in the aforementioned decor. They also have an aquarium with sea anemones, which is beautiful. I was then greeted by Lucia, the aesthetician doing my facial. She was super nice, very welcoming, the whole crew had this lovely quality about them. I really enjoyed my time with her, we had a few laughs together, it was all very jovial. We first went into a room to scan my face/consult. We talked about the different facial treatments & the ones that would work best with me. We debated whether to do the Oxygen Facial or the HydraFacial, I ended up doing the HydraFacial. Overall, the facial was everything I've ever dreamed of, in short it felt like a hybrid between skin care & a deep tissue massage. I absolutely loved it. The experience was worth everything and I would recommend it to anyone. The crew was amazing, the facial felt great & I feel fantastic. I am truly optimistic for the future because of this experience. Thanks to you guys. TLDR: Best facial experience, staff is amazing, environment is beautiful, super welcoming, super authentic. Worth it ya'll. read more

I love this med spa. The staff is so sweet and Connie is AMAZING! I've been a client for 2 years and she's helped improve my skin. She's understanding and will make your skin goals possible. read more

I took my mother to get a late Mother's Day facial. She had the Signature hydrafacial done. This is my mom's first ever facial and I'm so glad she was able to experience it at Total Glow. When you first walk in, you're greeted by a friendly staff at the front. The med spa facility itself is clean with beautiful decor. The scent throughout the space is so relaxing. My mom had the pleasure of having Connie as her Esthetician. Let me start by saying how nurturing she was to my mother as if it was her own mom. She checked on her comfort level and made sure the bed was warm enough for her. She explained all the benefits of the facial in details and the importance of up-keeping. My mom enjoyed her hand and arm treatment massage along with the facial. Connie is really great with her techniques and highly recommend her. My mom left with glowy, hydrated skin. Connie had my mama snoring and loved seeing how relaxed my mom was. We'll definitely be back here! read more

I live and work in Beverly Hills and my experience at Total Glow surpassed any treatments I've received in LA. 1. I came in with dehydrated, lackluster skin. I joke that I felt dirty and dusty after this past year. I walked out with a true, visible glow. The improvement was remarkable. My skin looked and felt plump and dewy to the touch. My fine lines were gone, as were the mysterious dry patches that had slowly crept in. I looked younger and...alive! I felt like myself, in the best possible way. 2. I received the HydraFacial and CoolPeel. Both felt GREAT. The facial was relaxing and the peel barely tingled. To reiterate, the results were wow-worthy. I will be coming back next week for another peel because it is that gentle and that effective. 3. I was surprised and impressed that Terrie, the founder and CEO of Total Glow, came in to meet me and inspect my skin. She spent considerable time explaining my concerns and answering all my questions. I loved when she said - call back with any questions, I'll be here to speak with you personally. As a business owner myself, I understand the importance of this sentiment and it put me further at ease. 4. My esthetician, Dania, was THE BEST. Her light touch, care and concern for my comfort, and overall wonderful personality sealed the deal. She made every effort to make me feel relaxed, and I loved chatting with her. 5. The facility is immaculate. 6. They use Environ products, and are trained by the doctor who created the line.This may not seem like a big deal, but it is. I won't go into details here but the line is a clinical standard in skincare. 7. Their rates are beyond reasonable for what you get in return. I hope this review helped anyone considering Total Glow! XO read more

First time here today and very enjoyable! I felt very safe with hand sanitizing stations at the front and back along with how there is limited persons inside. My esthetician was Connie and she was super nice and knowledgeable. My face feels so clean and smoothe. Can't wait to go back! read more

Total Glow - Skin Care Near Me - Menlo Park, California

I have been a client of Total Glow foe 3 years. Simply, it is amazing. my skin is the best it's ever been in my life ! I am not exaggerating. Connie takes a very custom approach to your treatment based on the skin condition after her evaluation. She is kind, gentle and knowledge, and her treatment goes slightly longer than actual time and she gives fabulous neck and shoulder massage all the time. She recommended to use Ominilux( LED Red Light Mask) because it will help to improve the appearance of my skin and yes ! my skin is even firmer and plumper than before ! I use Omniulux every single night. My friends remarked that my skin tone is brighter ( no dullness) and my face is very firm. Above all else, place offers very luxurious atmosphere. They have a beautiful fish tank and nice tea set in front ( I often get a cup of tea before my treatment) once you walk inside. They have a plenty of parking space. read more

I did the hydra facial with Sayaka at Total Glow Wellness, it was an amazing experience! it was total 285$ but worth every penny; atmosphere was on point with all the ambience and relaxation music played in the background, you can't but fall asleep when she takes care of you! and if you become a member of course you are gonna get extra perks and some very good knowledgeable friends here, at the end of the day we all need to take care of our skin, if you want to look pretty! I loved the treatment, and planning to have every month! Sayaka was very careful how you feel in every steps, letting you know before putting anything into your skin i loved that process cause you know, what's being done to your skin. also at the end as fun part you see all the bad stuff coming out of your skin and that's so satisfying! no concern! communication was superb with the esthie, customer service with admin everything was outstanding! highly recommend! read more

My facial was comfortable with a heated bed, but My face broke out afterwards. Booked the facial because they told me that I could use the cost of the consultation towards the facial, however after a bunch of back and forth, I didn't get a proper quotation or recommendation after that visit, and they had asked me to come back again for another consultation for which they would charge me?! I would rather go to clinics with more transparent pricing. read more

I was quite disappointed with my hydra facial experience. I recently moved to the area and Total Glow was recommended by my sister who likes the clinic. After being greeted by my esthetician at the front door, who in my opinion wasn't very personable or welcoming, she took my pictures with their Visia machine which I thought was impressive. As a nurse, I love pt education. I had to initiate and ask her what the machine does, what the percentage means etc. and she would simply answer them. I didn't feel like there was much evaluation or recommendation of what I should focus or work on, which in my opinion is the purpose of the machine. After getting into the room, another girl came in and said that she was new and will be helping. She cleaned and prepped my skin and said the esthetician will be in soon. After a couple of minutes, the 1st esthetician came in and did the treatment with the device and left without saying anything. Then the 2nd girl came back to apply the mask and wrapped up my session. I was also surprised that they didn't apply any serum to finish the facial. I asked for sunscreen and she did apply that, maybe it's a moisturizing sunscreen? This was my first time getting a "hydra facial" so maybe that's normal? Overall, my expectation was not met. It was not a relaxing nor fun/informative session. Maybe it was just a bad/busy day but that shouldn't be an excuse. I don't mind new clinician training on me but would have preferred them working together the whole time vs going in and out which is distracting. They both had a very different energy. The clinician in training was very friendly and social. read more

I've been coming to Total Glow for over two years. I first met with Svitlana for my first facial and Visia consultation. I am in my late 30's and did not have a good skin care routine and it was showing. I loved Svitlana's honesty from the start. She didn't sugarcoat anything but made me feel that we could start reversing some of the damage and issues I have. I have done the monthly Hydrofacial program with Svitlana since. She has taught me so much about my skin and has made great recommendations for products they carry. I finally feel that I have gotten some control of my skin. I enjoy visiting with Svitlana and getting the amazing Hydrofacials that Total Glow has to offer. Definitely recommend! read more

I come here once a month and see Dania for a facial and she is AMAZING! This time we used the Blancer Pro for a lymphatic massage and it was awesome. Nothing but positive recommendations for Dania and Total Glow!! read more

For my experience, one unfortunate word comes to mind: Incompetence. I contacted them and like other reviews have mentioned, scheduling here is brutal. I emailed, texted and called numerous times before I could schedule. I filled out their online form to be contacted. Lucia replied and told me to text (weird, a normal business will respond and schedule or just call you but I had to reach out again). I was asked to fill out paperwork and give them my card info all of which I provided immediately. Then it was a week of text tag with Lucia who wouldn't schedule me and I kept having to follow up with her multiple times. I get that it was around the holidays; what I don't get is why you're a professional establishment that does have a scheduling calendar where you can just book me for the first available after the holidays. I got fed up and tried calling again and got Meravic who seemed more pleasant to work with. I told her I was interested in skin tightening for the abdomen area and we talked about Exilis and she scheduled me for the following week. Finally I was happy, but also irritated because a client shouldn't have to follow up over 5x to get scheduled. The day before my consultation, I got a text from Lucia saying they can do a face treatment for me and I was extremely confused and irritated. I get on the phone with her and she says they no longer offer skin tightening on the abdomen. Again, irritated for so many reasons, I pointed out that on their website it literally says they have several treatments for skin tightening AND I had spoken to Merevic who booked me for Exilis consultation. Why was I scheduled for it just a week earlier if you don't have it and why would you text me the day before my consultation and not explain it and just brush it off by texting me you can get me in for a face treatment when that's not what I need? I had follow up questions and have not heard back since. I go to many top rated meds spas and surgeons offices and Total Glow has been the most unprofessional and incompetent. I don't know what is going on over there but I can't fathom how they can treat potential clients like this who were excited to spend thousands of dollars here. Guess they don't want my money. read more

I had an appointment with Tina this past Saturday and I have noticed a big difference with my skin! I tried to make an appointment as a new patient last week and was able to get an appointment right away. Tina made me feel comfortable and it was very relaxing. I suffer from acne and I feel after this one treatment my skin looks better. I will definitely be coming back. Thanks Tina! read more

What I like about this fairly new upscale skin care so far with its signature hydra facial: 1. Extraction is by a tool that usually does not hurt like the conventional manual extraction, which is unique & much welcome! 2. It uses more machines like the red LED light on the face than traditional methods, 3. Comfortable waiting area with complimentary tea & snacks, 4. Each esthetician so far is friendly, 5. Lovely treatment room with a table that can be adjusted. 6. The high fee of $195 (or half-an-hour session is $145) includes tips which customers can pay with the credit cards What I wish... that there was more facial massage which is not the priority of this type of facial method. But even when shoulders & arms were being massaged (tended while a mask is on), they are nothing special. I've tried a few of the estheticians, while they are all friendly, each one has her own style, and once the blackheads on my nose was overlooked, so when I went back again about a month later, the extraction by the machine was uncomfortable for the 1st time. I need to speak up as everyone is to do so if you have any questions. I also need to find out what the facial skin analysis performed @ the 1st visit by a photo machine means as there has not been a follow-up to check whether my skin has been transformed by this different kind of facial after a few treatments. The $195 for an hour facial is reserved for 1st-time customers & members whose credit card would be charged on the 1st day of each month. That means members have at least 1 monthly facial treatment. If for some reasons one wish to do another facial during the month, one can pay another $195 instead of a higher regular rate of $245. I splurged & got myself 3 expensive Environs products hoping to improve my face with pigmentations, plus a blush as sunscreen & a lotion for my kids but I misplaced them & still needed to recover them somewhere in my home... For a few months now, Carol has been the new front desk person to help book appts, pick up payments, serve teas, answers questions, etc.. Before she becomes a regular, every esthetician would take turns to do the front desk duties, so it was till Carol who explains how the membership works, that I have 1 guarantee monthly facial, but like everything else, I need to remember & be proactive at booking the appt, otherwise no one would remind you to do so. read more