I had a really disappointing experience with Torrid's hiring process. I was initially offered a Keyholder position, which I was excited about given my 2+ years of management experience. I accepted the offer and was then expecting to receive a start date.
When I didn't receive one, I had to reach out myself to ask about my start date. During that conversation, I was told that the Keyholder position was no longer what they intended to offer me and that I would instead be placed in a Sales Associate position. I was also told that the District Manager would reach out to me to explain the situation and why the position had changed.
However, I never received a call or any further communication from the District Manager.
This last-minute change felt misleading and unprofessional. I accepted an offer for a Keyholder position based on my experience and qualifications, only to have the position changed afterward without any clear explanation or follow-up. The lack of communication made the situation even more frustrating and gave me the impression that my experience and qualifications weren't being taken seriously.
Transparency, consistency, and communication are important in any workplace, especially during the hiring process. Candidates deserve to know what position they are actually being hired for and should not have to repeatedly reach out for basic information after accepting an offer.
I was genuinely interested in growing with Torrid, but this experience left me questioning how employees and potential employees are valued and communicated with. I hope Torrid takes this feedback seriously and improves its hiring practices to be more upfront, consistent, and respectful of candidates' time and experience. read more